Topcashback - ripped off by the AA!

brightonman123

Smithers37 wrote: »

There needs to be a sticky: TOP CASH BACK / QUIDCO ARE NOT GUARANTEED PAY OUTS!

The idiots are ruining it for the rest of us.

so, who decides what is a 'good' claim? QC/TCB, or the retailers?
The shops are getting trade they might not have received, if no c/back deal was on offer..

bjuraic

Still waiting for transaction to be confirmed or payable after 9 months.


Can AA representative be of any help? TPB are refusing to resolve this.

smartbear1

Slowhand wrote: »

I just find the AA to be very slow. Last time I think it took them 11 months to pay. Have always got the cashback eventually.

I know its not AA, but I had similar issue with Green Flag it took over 10 months to get them to accept I'd made a transaction. Partly my fault as visited website 4 times because of internet explorer crashes.

However, was persistent with Top Cashback, always take a screengrab of your visit and validate the claim by sending a message to the team explaining the situation.

I recently did myself out of some cashback as didn't realise that using TopCashback Compare for insurance has to be bought there and then. It activates saved quote details if you go back, so I won't get any for my home insurance but was cheaper anyway than my renewal quote. Topcashback say it must be tracked and completed there and then to spend best chance of going through.

The_AA_Company_Representative

bjuraic wrote: »

Still waiting for transaction to be confirmed or payable after 9 months.


Can AA representative be of any help? TPB are refusing to resolve this.

Hello, we would be happy to look in to this for you. Please email the details to [EMAIL="chat@theaa.com"]chat@theaa.com[/EMAIL] including your full name, address and membership number with Reference FOR79644. Thank you

*cassius*

Hi, can a AA representative contact me or send me a link to report a declined Cashback claim through Top Cashback ?

The_AA_Company_Representative wrote: »

Hello, we would be happy to look in to this for you. Please email the details to [EMAIL="chat@theaa.com"]chat@theaa.com[/EMAIL] including your full name, address and membership number with Reference FOR79644. Thank you

tykesi

*cassius* wrote: »

Hi, can a AA representative contact me or send me a link to report a declined Cashback claim through Top Cashback ?

Why not do what they ask in the paragraph you quoted?

*cassius*

Im assuming the reference number would be unique to the query and id need a new one to be generated prior to replying ?

Poppie68

They have provided you with the relevant ref number to use as this has now been generated to help with your query.

grayme-m

Poppie68 wrote: »

They have provided you with the relevant ref number to use as this has now been generated to help with your query.

Where?

(FWIW cassius, I believe you've done right asking for your own reference number, though maybe you could just email without one; but using someone else's may just confuse)

*cassius*

Ill wait and see if they flag my request with a new reference number or if this is a standard reference for all queries involving issues with cashback.