warm home discount scheme

john539

rich_shot2003 wrote: »

Adam


Whats going on?

i sent you a email and not had a email back from you.

it cant take you all day to find out where my payment is can it?

thats what i mean by the bad Customer service ive had from N Power.

please email me me and tell me whats going on please.

Chill out, give people some time to do their job.

john1002

Well I got told by complaints team that there is a backlog on the warm discount payments for npower, but hopefully mine should be here by the 26th april. Not sure why it takes so long as I had a letter back in november confirming entitlement, but heres hoping.

john

SingleSue

I've also not received mine from Npower...

rich_shot2003

Npower called me on friday to say i will get my voucher by tuesday.

john1002

Just to update got my discount from npower today in a new bill.

Lets hope next year it doesnt require so much chasing.

John

bradibaby

My dad a pensioner on a pension but recieves saving's credit only so didn't automatically qualify for the warm home discount.

He i got a letter in this morning from Scottish Gas who claim he didnt return the form by the qualifying date (middle of March )and therefore didn't qualify for the £120.

I know he had sent them as i personally helped him fill in the form he signed and dated it and also sent photocopies of the relevent form's requested.

but as it was a freepost address i just popped it in local postbox somewhere down the line they claim.

I phoned them up today to tell them it was posted to them on the 31st January but they don't want to know.

loony2012

When do we re-apply for next year?

andrea_louise

I too got my bill from nPower on thursday, there was not a £120 credit on the account for the warm home discount. Raised the issue with their online customer services, and 4 days later have not had a response.

As the warm home discount is an ANNUAL payment, I am concerned that this oversight/delay/co*k-up (delete as appropriate) will mean that I will not get the payment in 2012/13? :eek:

I totally agree Rich-shot, it would appear that the customer service is lacking!

anguk

loony2012 wrote: »

When do we re-apply for next year?

I think it depends on your energy supplier. The British Gas website says the scheme will re-open in April, Npower's site says it will be in the coming months. It may be best to keep an eye on their website or give them a ring.

I'm a British Gas customer, I wasn't on the Warm Home Scheme last year because I was on the Essentials tariff. I rang them a few weeks ago because Essentials has finished now and they registered me for next years Warm Home Discount.

Muttleythefrog

Could the npower company rep confirm I don't need to re-apply. I applied last year and they say I will get the discount in this august's statement most likely. But I've heard nothing about a need for re-applying... only that there may be an annual requirement to confirm qualification (in my case due to receipt of ESA and associated disability premiums).