warm home discount scheme

Joyful

I can confirm that the Warm Home discount will be applied if you qualify irrespective of the tariff you are on. Mygirllollypop you can ask to be credit vetted and if you pass the meters will be changed free of charge. Also as you qualified this year you will either get a letter or a phone call later in the year to check you are still meeting the criteria for the WHD and that will then be applied for next winter whether you have a credit or a prepayment meter.

For this coming winter 2012/2013 the Core group who need not apply are if you are on Guaranteed pension credit or are over the age of 80 and on Savings pension credit.

For the broader criteria this may be slightly different depending on the supplier so people would need to have an assessment done.

nobile

Is there a link to info for this potential discount? Thanks

Joyful

Go onto your suppliers site and type in warm Home discount. Here is the government page http://www.direct.gov.uk/en/Pensionsandretirementplanning/Benefits/BenefitsInRetirement/DG_185940

rich_shot2003

Still Waiting for my Payment from Npower.

How many other people still not had there payment yet?

MumOf2Beasties

Hi sorry if I am repeating what anyone else has said, I'm with EDF, had a letter saying I'm entitled so gave them a ring, £120 has since been credited to my account

First post on here says you can have the amount paid back to you or lower your payments if you wish. In my case, with EDF, there was no choice, they would not put the money into my bank as it must be used for Electricity, so I lowered my DD to cover Gas only untill the £120 credit has been used up on Electric, basically 3-4 months of not paying electric

Did anyone else have to do this or were you allowed to have the amount paid back to your bank?

nPower

Hi rich_shot2003,


Sorry to hear that you haven't received your Warm Home Discount payment.


I can take a look at this for you, if you send your details to forumresponse@npower.com


Best wishes,


Adam

rich_shot2003

nPower_company_representative wrote: »

Hi rich_shot2003,


Sorry to hear that you haven't received your Warm Home Discount payment.


I can take a look at this for you, if you send your details to forumresponse@npower.com


Best wishes,


Adam

Hi Adam

I have just sent you a email about this and have to say i am not very happy about how long ive been waiting to get it and also the way ive been treated by npower.

nPower

Hi rich_shot2003,

I've just receivd your email - I'll look int this right away for you.

Thanks,

Adam

rich_shot2003

nPower_company_representative wrote: »

Hi rich_shot2003,

I've just receivd your email - I'll look int this right away for you.

Thanks,

Adam

Adam


Whats going on?

i sent you a email and not had a email back from you.

it cant take you all day to find out where my payment is can it?

thats what i mean by the bad Customer service ive had from N Power.

please email me me and tell me whats going on please.

nPower

Hi rich_shot2003,

Sorry that I've not been in touch yet.

I am still speaking to our complaints team about this.

For all queries that are sent to the forumresponse@npower.com address, please allow 48 hours for us to find out what's happening.

Many thanks,

Adam