My Right PS3

wanting_help

Hi All,

Thanks for all your advice, went and had a chat to the manager in the local game store where the PS3 was purchased and he said that things like that had to be delt with via head office and him hands were tied. The guy seemed nice and genuine and pretty helpful but policeys ment he could do anything (wasnt sure if it was a fob off by the company).

Called the Head Office yesterday and explained the situation and the guy (Gavin) was great said all he needed was my serial number and they would come and collect it and get it sent away for repair with no charge. He didnt mention what would happen if it is not possible to fix, but i am looking at the positive first and hoping it gets collected and brought back working.

I must give Game a big supportive comment, so far they have been really nice and very helpful and could not fault their customer service, i hope that it continues for me.

Fantastic

Marty

Thanks again:j:beer::T:T:T:T:T

shaun_from_Africa

Don't forget that there is still a possibility that you will never see your PS3 again.

As you know, Game are in severe financial difficulties, and no one has any idea what may happen to them in the near future.
If they were to fold and either close up totally or go into administration, finding out where your console is and geting it returned may be extremely difficult, if not impossible.

unholyangel

shaun_from_Africa wrote: »

Don't forget that there is still a possibility that you will never see your PS3 again.

As you know, Game are in severe financial difficulties, and no one has any idea what may happen to them in the near future.
If they were to fold and either close up totally or go into administration, finding out where your console is and geting it returned may be extremely difficult, if not impossible.

On the brightside, the OP purchased the machine by credit card, the purchase will have likely been for over £100 and not via a third party so he is likely to be covered by section 75 of the CCA which makes the card company equally liable.

Perhaps best calling your card provider and explaining the situation to them to see what they say.

arcon5

unholyangel wrote: »

On the brightside, the OP purchased the machine by credit card, the purchase will have likely been for over £100 and not via a third party so he is likely to be covered by section 75 of the CCA which makes the card company equally liable.

Perhaps best calling your card provider and explaining the situation to them to see what they say.

Unless of course the CC company insist op proves the fault was inherent.

Hintza

As a mooted rescue bid from Comet owner OpCapita appears to be stalling, it’s looking increasingly likely that Game could be heading into administration before the end of this week.

JonOaky

Hi Guys

My PS3 slim recently stopped reading Dual Layer Blu Ray discs! I was pretty annoyed as I only bough the console in 2010. I called Sony's 'Technical Support Line' and spoke with several people who were not helpful and concluded that the console is 'probably' on the blink and have never heard of the fault! After being advised to would cost 110 to fix I wanted to take the matter further. So I emailed the following to Game (who I purchased the console from): -
_______________________________________________________

Good Afternoon

I write in reference to my above Playstation 3 unit that I purchased in April 2010. The system appears to have developed a fault whereby it is no longer able to read / recognise dual layered Blu Ray discs.

I purchased a Sony Playstation 3 from Game (Croydon Branch) on 24 April 2010 at a cost of 249.99 and one of the contributing factors in buying a PS3 is that, in addtion to a games console, itI is also a Blu Ray player.

The problem I am getting is purely with Dual Layered Blu Ray discs and means that I am no longer able to watch the vast majority of Blu Ray discs. From looking at the internet I can assure you that this is extremely common manufacturing fault.

Having owned the Playstation for approxmiately 20 months, I'm not impressed. The Sale of Goods Act 1979 (as amended) states I have a legally binding contract with yourselves, and not the manufacturer Sony.

The Sale of Goods Act 1979 (as amended) states in section 14 paragraph 2B:
For the purposes of this Act, the quality of goods includes their state and condition and the following (among others) are in appropriate cases aspects of the quality of goods : -

(a) fit for purpose,
(b) appearance and finish,
(c) freedom from minor defects,
(d) safety and
(e) durability.

Therefore, I feel that the the item you have sold me has not proved durable, bearing in mind I have not even seen 2 years usage out of the console. I have treated my Playstation 3 with top priority; it has been kept clean, dust-free, in an open environment and has only been played around 10 hours a week

Please can you confirm that you are able to recifiy this fault, or can I return the console to any of your stores for a exchange?

I look forward to hearing from you at your earliest convenience.

Kind Regards

Jon Oakman
_______________________________________________________

I recieved the following response: -

Hi,

Thank you for your email..
Hardware or peripherals may be opened for the purpose of inspection (but not used) and may be returned for refund or exchange within 28 days of the despatch date . Faulty hardware may be returned for a like-for-like exchange up to 12 months of the despatch date .

All of the above is in addition to consumer statutory rights and we would happily listen to any reasonable returns request outside of these guidelines on a case by case basis.
Regards,
Jordan E
The Team at GAME
_______________________________________________________

I'm sure you agree the Game did not actually respond to my email as they montioned nothing about my statutory rights. I pursued it further and responded with the following: -



Hi Jordan

Thank you for your email - does this mean I am able to return the console to a Game store and exchange my faulty console? As you would 'happily listen to any reasonable returns request outside of these guidelines on a case by case basis'. I feel that this would class as a reasonable return.

Please let me know as I do not think your previous email answered my question.

Therefore, I repeat the Sale of
Goods Act 1979 (as amended) states I have a legally binding contract
with yourselves, and not the manufacturer Sony.

The Sale of Goods Act 1979 (as amended) states in section 14 paragraph 2B:
For
the purposes of this Act, the quality of goods includes their state and
condition and the following (among others) are in appropriate cases
aspects of the quality of goods : -

(a) fit for purpose,
(b) appearance and finish,
(c) freedom from minor defects,
(d) safety and
(e) durability.

Therefore,
I feel that the the item you have sold me has not proved durable,
bearing in mind I have not even seen 2 years usage out of the console. I
have treated my Playstation 3 with top priority; it has been kept
clean, dust-free, in an open environment and has only been played around
10 hours a week

Please can you confirm that you are able to
recifiy this fault, or can I return the console to any of your stores
for a exchange?

Many Thanks
__________________________________________________________


I then recieved the following resonse: -

Hi Jon,

Thank you for your email.
I am sorry to hear of the difficulties that you have been experiencing with your console.
As you may be aware, the guarantee period on this console is 12 months from the date of purchase. Within this time, if your console develops a manufacturing fault we would be happy to either refund or exchange this for you (subject to product availability).
Outside of this period your console would be covered under the Sales of Goods Act 1979, dependent upon the nature of the fault.
If the console is displaying an inherent fault, we will be happy to provide a free repair or in the event the console is beyond economical repair we would look to offer a like for like replacement. Unfortunately, our stores are unable to accept returns of this nature at this stage. To enable us to track your console during the repair please provide the following details either via letter or via phone on 0871 200 1221 :

• Full Name
  
• Full address
  
• Telephone Number
  
• Proof of Purchase
  
• Type of console Console
  
• Serial Number
  
• Exact Fault
  

Once we have received these details we can let you know how to proceed.

Regards,
Sam F


_______________________________________________________________


Things were looking slightly more positvie, so I provided them the above informaiton and recieved the following resonse: -



Hi Jon,

Thank you for your email.

Thank you for providing the information required.
We are sorry hear of the recent problems with your console, and as previously discussed, we have arranged to have your console repaired. To enable us to do this we have forwarded your information to our administration team. We are currently awaiting a response and will contact you shortly with the relevant information concerning your repair.
Thank for your patience and I apologise for any inconvenience this may caused.


Regards,
Millie S
The Team at GAME


_______________________________________________________


Job Done! Know you rights and do NOT be bullied by these companies. Zimply explain your statutory rights! So anyone thinking that there is no point as Game are about to enter administation, think again as my console has been repaired this week!

mattyprice4004

As you know Game are in administration, I highly doubt any others will have the same luck.

covmike

I just wanted to offer my experience here to give some people a bit of hope.

I bought a Playstation 3 from Gamestation (who are owned by Game) in January 2008. I got the "yellow light of death" in June 2012. After reading about the success some people had had with the sales of goods act I thought I would give it a bash but held little hope I would get anywhere.

Initially I emailed customer services who while polite were not particularly helpful. After there flat no response I wrote a complaint to the chief executive and explained that I thought I was entitled to a repair under the sales of goods. I also, curcially now believe, explained that I was a loyal customer of both Game and Gamestation and had probably spent £1000's in their stores between then and now.

I had a reply from a managing director who proceeded to rip my sales of goods act section apart but then conceded that as I was a loyal customer he would be happy to look at the unit for me and see if it was economically viable to repair.

I am currently waiting to see if they will repair it, or alternatively offer me a partial refund as a gift voucher.

Will post back here when I hear back from them but thought that was quite commendable of them to be honest.

So if you too have suffered from the "yellow light of death" then try the above before throwing it away.

Cheers.

londonTiger

i dont know why people pay for extended warranty for consoles, theyre cheap as hell anyway, after the standard sony warranty, the price wil drop so much that you can buy a whole unit for pretty cheap

Timalay

londonTiger wrote: »

i dont know why people pay for extended warranty for consoles, theyre cheap as hell anyway, after the standard sony warranty, the price wil drop so much that you can buy a whole unit for pretty cheap

They may be cheep to you prehaps, but some people it might take a while to save up for.