Royal Bank of Scotland (merged)

Edinburghlass_2

Data Protection addresses are in the first post of this thread and the court addresses are in the second post.

http://forums.moneysavingexpert.com/showthread.html?t=304064

ChargeHater!

Hi,

i was wondering if anyone could help me - has anyone tried to claim from Royal Bank of Scotland? Could you please let me know how you got on...good or bad?? :-)

Thanks :-)

Edinburghlass_2

ChargeHater! wrote:

Hi,

i was wondering if anyone could help me - has anyone tried to claim from Royal Bank of Scotland? Could you please let me know how you got on...good or bad?? :-)

Thanks :-)

I've merged your post with the thread regarding RBS.

ChargeHater!

Hi,

I was wondering if anyone can help me - I am considering creclaiming my bank charges from RBS and would love to hear anyone elses experiences with them - good or bad??!!

Also - if they close my account, does anoyon know a bank that will consider someone with bad credit scoring for a current account?? I have one mainly due to accruing charges !!!

Thanks

tiger_pawz

hello everyone, i was at the RBS yesterday where a rather arrogant clerk told me that they wouldn't accept my letter asking for my bank statements the last 6 years i explained the situation to her and had printed off everything to do with reclaiming bank charges she put me in touch with head office they said yes u can do that so i gave her the letter again told her i had a copy and she asked me to leave i asked if i was going to get my bank statements she was getting rather fed up of me by this point and said yes u will and u will be charged £10 for it so i said thanks thats all i needed to know u best keep that letter tho and file it as u will need to refer to it in future so she escorted me out the building i thought that was rather nice of her ha ha

tiger_pawz

have also told a friend about it as she is with the RBS as well so will forward all the information i got off this website on sun so hopefully she will do it as well :dance:

ginger68_2

Hi Folks - saw Martin on Breakfast News this morning. I've heard about reclaiming bank charges before but have never got round to doing anything.

I have a few queries though.

I've been a customer of the RBS since I left school (approximately 18 years) and over that time I've lost count of the amount of money I must have shelled out for going overdrawn, missing payments (part of the reason for this will become clear later), direct debits etc - obviously I'm interested in if I can get some of this back.

My RBS account *was* my main account, however, about 6 years ago I moved back to England and switched all my banking to Barclays as I found their service far better (and still do). The only payment that now comes out of the RBS account is for a loan (with RBS, which I believe finishes in Oct 2007 - I have documentation for this which suggests it's a seperate loan account - it certainly has a different account number on it - which is what I would expect - it's certainly not incorporated in the balance of my normal RBS account) and the monthly "Royalties Gold" account fee.

No money is paid into the RBS account other than cash which I put in on payday to cover the above - my wages go directly via BGC to the Barclays account. At no time since I moved accounts (at least two years) have RBS queried the lack of funds going into my account.

This is where things can go wrong though as there is very little time for error - if I don't pay the money in *on* payday then invariably the bank tries to take either the loan or the account fees , there's not enough money in my account, the payment bounces, I get charged and then have to put more money in the account to cover it.

If I miss both the payment dates then the cost snowballs - I can remember having paid about £90 in charges one month just to get the account back on an even keel. They may also try up to three times a month to take the fees and charge each time if there isn't enough money in there. It can very quickly become a nightmare, although I've been really careful once I cottoned on what was happening and haven't really been caught out in the last 18 months.

Why don't I just move the loan payments to my Barclays account and close the RBS one I hear you ask ?

I have spoken to RBS previously about transferring payments from my RBS account to my Barclays one and when I switched banks, Barclays actually did all this for me for all my other bills etc but RBS told them the loan payment could not be cancelled or transferred.

Otherwise I would have completely shut down the RBS account by now. I have also asked about this when speaking to RBS' loan admin centre in Glasgow but was told the same thing with no explanation.

Most of these charges have been in the last four or five years as that's the term of the loan. Also, I cannot recall ever even getting a letter from the bank for my £30, they just deducted the charges.

I deposit the money via the RBS in town, but my account is still held in Scotland.

First question - given that my branch is in Scotland, if I pursue this matter do I have to do it via the Scottish courts or the English ones as I believe there is a difference in the terms and amounts you can claim for ?

My second concern is with my loan ? If I claim this money and am successful and they close my account, am I immediately liable for the remainder of the loan as according to them it can't be repaid from anywhere other than my RBS account. This what really concerns me and I tend to just pay up where the RBS is concerned as I don't want to draw attention to myself.

Sorry to have gone on a bit, thanks for any advice !

matt4504

Ok so just over two weeks later, yeah i'm a little late sending my second letter, I got a reply saying....

Dear Mr Jones,

Thank you for your patience while I have been investigating your complaint about the charges levied on your account. I am not yet in a position to respond to all your points in full because i am still awaiting receipt of duplicate bank statements.

I am extremely sorry to have to keep you waiting, but rest assured, I will contact you again within the next two weeks.

Yours

*rbs manager*

---

I know they're trying to stall me. Time for letter number two...

Matt

teedy23

oh my goodness, this sounds awful, get stuck in tho and put in a claim for charges,if you set up a direct debit for the repaypayment of loan I cant see how they can refuse to accept this, wherever it,s coming from. Hope some one can help you

Edinburghlass_2

If you end up going to court its your local court you will be applying to so therefore you can do this via the online court link in Martin's article and not via the Scottish legal system.