Virgin Media price hike letter today - who else got one?

peter999

kajstring24 wrote: »

I sent a message to a VM rep who said the price rise doesn't affect broadband and anyone who is affected will get a letter.

What is in your package ?

Broadband (M) is increasing by £1.50/month.

Line Rental & Talk Unlimited are not increasing in price.

peter999

peter999

victor2 wrote: »

They've already changed my M broadband to L, as M is no longer offered. I didn't ask for it and it's still 10Mbps, they just decided to charge me an extra £4.50 a month from when an engineer replaced their modem, which had failed. When I complained, they agreed to credit me £4.50 a month as they can't put me back onto M, since it no longer exists!
Anyone get only broadband from them and is facing an increase?

I am still on Broadband (M) upgraded to 10MB/s, shows it on my bills.

There is a Broadband (L) 10 MB/s which is slightly different, can't remember how.

peter999

peter999

Lexxx wrote: »

M is no longer offered?...Really?

I am supposedly still on 2mb:D

Have you checked your speed ?

Broadband (M) has been upgraded to 10MB/s.

Lexxx

peter999 wrote: »

Have you checked your speed ?

Broadband (M) has been upgraded to 10MB/s.

I dont know how to check speed,

i have been with virgin for many years and the only time i notice a difference in speed was when i went from dial up to cable:p

c-m

Www.speedtest.net

hunsbury0

Lexxx wrote: »

I dont know how to check speed,

i have been with virgin for many years and the only time i notice a difference in speed was when i went from dial up to cable:p

to check speed, go to http://speedtest.net/
& click on "BEGIN TEST" button

Lexxx

c-m wrote: »

Www.speedtest.net

thanks c-m

download speed 2.40
upload speed 0.24

i guess i was right. Is that slow?

c-m

that is very slow, though it depends what package you're on.

If you're on a 2Mb its good, if you're on something higher then it's rubbish and you ought to be complaining and getting someone to check the line/utilisation in your area etc..

To put it in persective, I can often get over 4Mbps down and 2Mbps up from my mobile phone, let alone a cabled internet connection.

That said, if you can do everything you want to do on the internet and are happy, then it doesn't matter much.

Lexxx

Yes i am on 2mb broadband deal. No real complaints, only the £4 increase they now want me to pay....debating whether to let virgin go & just get a dongle

victor2

Lexxx wrote: »

M is no longer offered?...Really?

I am supposedly still on 2mb:D

I guess it may depend if you're on cable or standard phone line?
I started out on cable at 1Mb, which subsequently went up to 2, then 10Mb. I nearly always get very close to 10Mbps reported by speedtest.net along with 1Mbps upload.
The VM website only shows L, XL, XXL and 100Mb. They obviously didn't think XXXL was a good name to follow XXL.

Edit:
Sorry, went away before posting my reply and didn't see others that came along!