PPI Reclaiming Discussion Part 5

merrydance

No we haven't paid them anything, and there are several other leads that they have found. Now beginning to wonder if we have ppi on anything they say we have. But why would they waste their time following up false leads?

[Deleted User]

merrydance wrote: »

there are several other leads that they have found. why would they waste their time following up false leads?

Have you signed a contract with them yet, or is the extent of your agreement a "free PPI check"?
If the latter, then you have your answer-they just want you to sign a contract after which they can send "complaints" to random companies in the hope that you had PPI and you'll pay them a huge slice of any redress..

I have my doubts about these "free PPI checks". I suspect that they only carry out cursory checks...

EDIT:
I see you asked a similar question about phantom PPI with the Halifax just a few weeks back. Care to comment on that?
https://forums.moneysavingexpert.com/discussion/comment/72878302#Comment_72878302

merrydance

No it has gone further than that, my husband has signed a contract, and the ppi company advised him after contacting Barclays that he had ppi on some of his credit cards and this loan. They even had the loan agreement number. The loan was taken out in the 80's. Yes my Halifax ppi apparently applies to a card that I had taken out years ago, not the current one I now have. I have no copies of the statement as I paid it off in 2002.

dunstonh

Why would the claims company say we had?

Because the person at the claims company has targets to meet to get people signed up.

This involved a fair amount of paper work for them.

Not much for the person that got you signed up though and it took the pressure of them for another week.

The same sales target pressure is where the banks went wrong.

Just wondered if anyone else had this happen to them.

Yes, lots of people.

PattiD

I tried to claim PPI back about 3 years ago from Capital One however they sent me a form which showed I had signed an agreement showing that I ticked the box to insure my payments and therefore I had no case. Is this right? At the time I just accepted it but have been thinking about it recently and just wanted an opinion

[Deleted User]

PattiD wrote: »

a form which showed I had signed an agreement showing that I ticked the box to insure my payments and therefore I had no case. Is this right?

You've complained already and been rejected. You then had six months to refer the complaint to the Ombudsman if you felt that the rejection was unfair. You are now far too late for that.



Three years on , it's time you forgot about this.

TAZ

hi i am not sure if this is the right place to be asking this but here goes, Going back as far as 32 years ago i had a grattan catalogue. i am sure there was something added each month to the outstanding amount would this have been ppi do you think . I later had cats from great universal and littlewoods too altho with these i don't know the dates or whether there were extra fees on these.. is there any way to find out that information.
Over the years (late 90's) we have had a welcome finance loan for a car again not sure about ppi. I also had a capital one credit card that i know had hundreds of pounds of charges on it over the years as we were unemployed and barely able to make the minimum payments, this has resulted in me having a ccj, could this have had ppi on it where would i find out if i had a chance of getting any of these back.
I was tempted to ask a company to do these check but not sure who to trust etc. Thank you for reading

fastbargins

TAZ
I'm not claiming to be any kind of expert, but I have managed to claim around £7000 in PPI redress over the last few months, so this is what i've learned from that.
First off, banks and credit companies are only required to keep information for 6 years, so many are hiding behind the Data Protection Act to claim that they don't have any information about customers. That's not always true and Clydesdale and Yorkshire Bank were fined over £20million by the FCA for mis handling PPI Complaints. So step one is to write to any company you had any form of credit with and ask them to send you all info they have about you through a Data Subject Access Request. Just say that in the letter and that's enough. They have to then send you everything they have within 40 days or so.
I have to say that even i would think it's unlikely that Grattan etc would still have records about your accounts after 32 years, but you never know.
If you have any paperwork yourself (like old statements etc) that's definitely the first place to start as you can tell them the info.
If you were in financial difficulty and didn't get help through PPI cover that you had at the time, then if you had PPI that would suggest that you've proven the point that it was mis sold (ie if you didn't qualify to benefit from it, you probably shouldn't have been sold it in the first place). It's also possible that if you were paying for PPI premium, then this would have ADDED to your financial difficulty.
If you're able to find that you WERE paying PPI at the time you were having problems, then just paying you the premiums back plus interest might not be enough. You should definitely speak to the Financial Ombudsman before accepting any amount offered.
Whatever you do though, DO NOT use a PPI claim company for this, it's just giving money away!
You can find out what credit companies you had accounts with through a simple credit history check which MSE has a number of articles on (worst case this will cost £2 and will show everything but probably limited to the last 6 years). Once you know what credit you had, just contact the company directly yourself using one of the template letters on MSE, or using the lenders own forms.
Just start and see how you get on, you might be surprised. I wrote a letter to Barclays last year, completely speculatively saying that i didn't believe they had refunded all my PPI and it turned out that i was right, they sent me a check for over £600!
Good luck, but if you get stuck there are heaps of folks on the forums who are happy to help with specific aspects of your complaints.

TyRa

Hi everyone.
I followed Martin's advice about requesting my (closed) file from Black Horse Ltd, gave them the 40 days to reply, they replied saying they tried to call me (?. I didn't supply a number!), I then sent another letter asking for my file again. They didn't reply so I then contacted the ICO.
After 5 months of waiting on the ICO, they finally told me today that they can't do anything and that I should've made a request under the Consumer Credit Act 1974!
Martin never mentioned that bit, so now what do I do?
Anyone know how I apply under the CCA and where to send it?

dunstonh

TyRa wrote: »

Hi everyone.
I followed Martin's advice about requesting my (closed) file from Black Horse Ltd, gave them the 40 days to reply, they replied saying they tried to call me (?. I didn't supply a number!), I then sent another letter asking for my file again. They didn't reply so I then contacted the ICO.
After 5 months of waiting on the ICO, they finally told me today that they can't do anything and that I should've made a request under the Consumer Credit Act 1974!
Martin never mentioned that bit, so now what do I do?
Anyone know how I apply under the CCA and where to send it?

There seems to be some confusion here.

There are two methods to obtain info. However, one method has caveats.

1 - Data subject access request. This one costs £10 and you request your file (you do not request specific info like your credit agreement). This works on open and closed/repaid accounts but you only get what they hold on you (if its been destroyed then its gone)

2 - Section 78 request for agreement. This one costs £1 and you are specifically asking for the credit agreement. This only works on open accounts (debts not yet repaid).


So, in your case, the CCA section 78 request would not work as its a closed account. Only the £10 DSAR method would work and would cost you £10. Did you include the £10 when you made your original request? Or did you muddy the waters by requesting your credit agreement?