PPI Reclaiming Discussion Part 5

[Deleted User]

Karen_Roberts wrote: »

Do they accept a payment plan to pay their fee?

This is something you'll have to take up with the company. No one here can tell you what they'll accept.

What is certain is that the legally binding contract you signed will have spelt out exactly the fee you pay as a percentage of any redress won. The Bank do not pay the fee, they pay the full redress amount to you and it is then up to you to pay for any third party you employed to represent you.

If you don't pay, they'll set debt collectors on you and ultimately issue court proceedings.

Sorry.

dunstonh

They never once text me or sent a letter to confirm they had not taken this before the money went into my account or tell me I would have to keep it in my account for nearly a week and then ask for money back?! I automatically assumed they had already taken the money as it was dealt with through them!!

Of course they wouldnt. It wasnt them making the refund. In your complaint response letter, they gave you a breakdown. Nowhere did it say the CMC fee.

Do they accept a payment plan to pay their fee?

Most will as long as its over a relatively short period.

I still cannot believe they have done this.

As much as I dislike claims companies, they have done nothing wrong.

ijustwantasimplelife

dunstonh wrote: »

It would be unusual for anyone over the age of 65 to be offered PPI. Theoretically possible but unlikely as you tend to find the maximum age tends to be around 60-65.

ok. good thinking.
thanks for this.

BooJewels

@ ijustwantasimplelife - the reason for this is that PPI is Payment Protection for the finance concerned - covering the payments if you can't. Largely if you can't work due to accident, illness or if you lose your job and are therefore denied your usual salary. If you're retired, these factors won't be pertinent - hence it's not usually sold to over 60s.

[Deleted User]

ijustwantasimplelife wrote: »

I know they had loans in their 70s and am sure they would have taken ppi as they would think they HAD to.

While it's very very unlikely your retired parents were offered PPI, it would certainly be mis-selling if they were still sold it as they would never have been able make a claim.

I've certainly seen posts on this board reporting that this has happened, so it's still worth checking if any their accounts had the insurance.

Your problem is that you don't have any details of these loans and it's very probable the Bank don't either.

Glastoun

Had a loan with PPI from Lloyds when I was a temp worker for an agency, which I hear is the same status as being self-employed/unemployed, i.e. I couldn't have claimed on the policy anyway.

After initial contact Lloyds sent me back the application form with six account numbers referred to on the covering letter, so I presume one of those will be that loan - do I need to know which one exactly to put the claim in?

Also I don't remember exactly which agency I would have been working for at the time I got the loan/filled in the application, I worked for 3-4 at various times - again, if I'm hazy on the detail how much will that count against me?

Are the PPI questionnaires genuinely about information gathering or are they looking to trip people up with it? Asking for so much detail about circumstances from years ago.

[Deleted User]

Glastoun wrote: »

Had a loan with PPI from Lloyds when I was a temp worker for an agency, which I hear is the same status as being self-employed/unemployed, i.e. I couldn't have claimed on the policy anyway.

You could usually claim if you were self employed. Not if you were unemployed.

Which category did temp work fall into?

[Deleted User]

Glastoun wrote: »

Are the PPI questionnaires genuinely about information gathering or are they looking to trip people up with it? Asking for so much detail about circumstances from years ago.

Remember you are making a complaint of wrong-doing. Do you really think it unreasonable that you should be able to provide evidence to support your assertions?

The more information you can provide, the more likely your complaint will be upheld.

By making the complaint hinge on your employment status at the time of the sale, you make it essential that you know and can show exactly who your employer was at the time. and that it was indeed temporary work

Otherwise, look for other complaint reasons which may apply.

Glastoun

It was proper casual temp work, as in I could get phoned at 8am, 'sorry no work today' and then not hear from them again. Looking back I'm surprised I even got a loan but as a graduate with a good credit record they probably thought I was a safe risk, which I was, as it turned out.

I understand about providing evidence, but if the bank has that evidence i.e. my application form, can they really turn down a claim because 'uh uh uhhh, you didn't say the magic word!'. Isn't that why banks have got a kicking from the regulators, because they weren't fairly processing cases?

edit: and if they don't have my application form how would they know that what I provided was incorrect?

[Deleted User]

Glastoun wrote: »

if they don't have my application form how would they know that what I provided was incorrect?

They don't know, that's the point, and the application form is not evidence of your employment status, only the information you provided them at the time.

What is this "magic word" you refer to?

Understand simply that, in order to be certain of a refund, you need to provide a robust complaint preferably with documentary evidence to support. As the complainant, the burden of proof is upon you not the bank.

Obviously, the Bank won't want to entertain fraudulent complaints-but they really aren't trying to "trip" anyone.

Only some banks have been censured for their complaint handling processes and only for particular time periods, none of which was recent.