PPI Reclaiming Discussion Part 5

-taff

Absolute rubbish.

You have to provide them with account numbers, and the names of the companies, do your own research and find out who it was with and when.

You don't need policy dosuments anyway, that was just introduced as an aid to people to find out if they did pay PPI if you didn't know you did. You don't need PPI policy numbers, only the account numbers.

They will send speculative complaints in to any institution you name, the information they write on the forms may well be wrong, which will result in your complaint being denied strasightaway because they are inlcuing somehting that didn't happen.
They also don't take on anyone's complaint if they don't think there's a big payout for them. Anything slightly complicated doesn't get accepted.

Ask him how much he paid them out of what he got and ask him if hed known he could do it himself for the price of some paper, a stamp and bit of research here would he have done that?

CodaQueen

dunstonh wrote: »

For them to use that suggests they are looking at financial need. i.e. whether you had a need for the policy or not. people with savings generally dont need it. People without do.


Its not a cop out. Its a valid point for that particular reason. Especially if your complaint was one where you were saying you didnt need it.

My complaint was more that I wasn't aware if I'd had ppi or not. The more I go over their letter the more I feel 'bullied' by them and like they're trying to run rings around me and twist what I've said to them...

I've gone to the FO to see if I can get anywhere with that....

danlightbulb

-taff wrote: »

Absolute rubbish.

You have to provide them with account numbers, and the names of the companies, do your own research and find out who it was with and when.

You don't need policy dosuments anyway, that was just introduced as an aid to people to find out if they did pay PPI if you didn't know you did. You don't need PPI policy numbers, only the account numbers.

They will send speculative complaints in to any institution you name, the information they write on the forms may well be wrong, which will result in your complaint being denied strasightaway because they are inlcuing somehting that didn't happen.
They also don't take on anyone's complaint if they don't think there's a big payout for them. Anything slightly complicated doesn't get accepted.

Ask him how much he paid them out of what he got and ask him if hed known he could do it himself for the price of some paper, a stamp and bit of research here would he have done that?

How would you find account numbers for accounts several years old?? I have had credit cards in the past that may well have had PPI on them, wouldn't know where to find out account numbers from this many years later.

-taff

For old accounts, you can first try phoning them and asking. If that brings no joy, you need ot send a SAR and £10 to each company to see what information is left. There is a sticky on the front page for a SAR template. Tell them as much info as you can remember including any past addresses.
Some credit card companies have been fined for selling between certain dates. Google and see if that applies to you.
Some CC companies have low overturn rates becauseof the way they weres old because in making a complaint you're alleging there was a problem with the sale. If you bought by post or online you're less likely to have a successful outcome, especially with Capital One for example.

danlightbulb

There's no chance of my parents sending money off to individual companies. I take it that the claims handling companies do this for you on speculative enquiries?

-taff

No, they rely on you proving account numbers. To give them the account numbers, they expect you to provide the details, which you have to do by sending a SAR in the first place.

To get some idea of what finance they had, they can sign up for a free trial of one of the credit report agencies, experian, equifax or noddle which will list the last 6 years of finance they had, but it will only provide the last 4 digits of any account number.

You should pick and choose the most likely items that will net you a result to start with, then tackle the others as you go.

What kind of finance did they have?

danlightbulb

They had loans and credit cards spanning about 20 years or more. The biggest loan was with blackhorse and they do have the paperwork for that. I've just being reading information on the blackhorse website and so I think i will recommend to them that they do it themselves as they have all the original paperwork for that account. My dad got a decent sickness benefit from work and also had a long term illness. Ive not seen the information myself though.

dunstonh

danlightbulb wrote: »

There's no chance of my parents sending money off to individual companies. I take it that the claims handling companies do this for you on speculative enquiries?

All claims companies do is fill out the same detail required on the FOS form (some even use the very same form - others use their form but contain the same information) and send it to the free of charge complaints process. They will go with as little information that they have been given. Sometimes they get lucky and banks will have full information. Other times they do not.

However, do not mistake the service that the claims companies offer. They are just sticking a stamp on the envelope. That is all.

Carrera74

Hi everyone

I'm trying to help out my inlaws who have taken out secured loans with PPI as they were led to believe they needed to take it with the loan or they wouldn't be accepted. They weren't advised that the PPI was only for 5 years either.

They have filled in the form that is available on this site and they have had a very snotty letter back from GE saying they are not responsible as they did not sell the PPI to them, Freedom Finance did and they are no longer so the complaint is closed.

Is that it, is there anything else we can do?

I am reading about how to do this and other peoples experiences but thought I may be wasting my time if Freedom are responsible and they have gone bust. So thought I would ask in this thread.

Thanks in advance for anyone who can shed some light / guide me in the right direction!

-taff

If it was sold to them after Janaury 2005, they can send their complaint to the FSCS