PPI Reclaiming Discussion Part 5

harrpau7

Hi,

I just wondered if anybody had an e-mail address for a CEO or Managing Director of Northern Rock/NRAM, get's expensive calling them all the time!

Thanks

amersall

harrpau7 wrote: »

Hi,

I just wondered if anybody had an e-mail address for a CEO or Managing Director of Northern Rock/NRAM, get's expensive calling them all the time!

Thanks

I have looked for you and it appears they either do not have one, or the email is not known , unless someone else can help with this?.

NicolNic

Looking for some advice on a policy we had. We took out Total Mortgage Protection with the Bank of Scotland to run alongside our mortgage. Is this the same as PPI?????????

Thanks:A

Ball_Boy

I posted recently about a Visa credit card I have with the Northern Bank (that's the Belfast-based bank, not the Rock).

I finally got the papers from the bank today, after a long delay. I was shocked to discover I've had it since 1989.

The section of the application form on PPI is written in such a way that you have to tick the box to opt out. "We recommend that you take out insurance protection" and then in very small letters "if you do not require cover please tick here"

The ombudsman's factsheet on PPI makes specific reference companies that "relied on customers actively "opting out" of payment protection insurance".

It goes on say "the person who sold you PPI should have made it clear you were agreeing to buy the policy".

I still use the credit card account and I only cancelled the PPI last year when my wife pointed out I was being taken for a mug.

Has anyone else experience of claiming a refund based on "opting out"? And are there examples of claims based on PPI dating back 20+ years, albeit with credit card accounts that are still current?

cappo

NicolNic wrote: »

Looking for some advice on a policy we had. We took out Total Mortgage Protection with the Bank of Scotland to run alongside our mortgage. Is this the same as PPI?????????

Thanks:A

Hi nicol and welcome to mse yes it's the same as ppi

cappo

Ball_Boy wrote: »

I posted recently about a Visa credit card I have with the Northern Bank (that's the Belfast-based bank, not the Rock).

I finally got the papers from the bank today, after a long delay. I was shocked to discover I've had it since 1989.

The section of the application form on PPI is written in such a way that you have to tick the box to opt out. "We recommend that you take out insurance protection" and then in very small letters "if you do not require cover please tick here"

The ombudsman's factsheet on PPI makes specific reference companies that "relied on customers actively "opting out" of payment protection insurance".

It goes on say "the person who sold you PPI should have made it clear you were agreeing to buy the policy".

I still use the credit card account and I only cancelled the PPI last year when my wife pointed out I was being taken for a mug.

Has anyone else experience of claiming a refund based on "opting out"? And are there examples of claims based on PPI dating back 20+ years, albeit with credit card accounts that are still current?

Hi ball boy i'm sure there are many instances of reclaiming as "opting out" i'm sure has come up many many times before, in any case what they have done is turn a non advised sale into an advised sale by recommending the ppi i think you could well have a win here

monstermuncher

I got a rejection letter from Central Trust today.

They had a long list of reasons why, said they'd listened to teh phone call and my ex had told them we had existing cover with the Halifax but that it only covered credit commitments for a year and their PPI lasts longer than that. They also said we weren't told it was compulsory (we were, but I don't think that was in the initial phone call, but when we rang after receiving the documents) and that they believed it was the best cover for us.

They did acknowledge that they weren't happy that it was front loaded, and were liaising with the lender to find out more details from that and would get back to us with an offer.

They also gave us a breakdown of the loan:

Cash loan: £25k
PPI: £4,982.50

The loan was settled early (After about 5 years as opposed to 15) So not sure what that means.


From the fact they've said all that, they are acknowledging that it was an advised sale, and also acknowledging that the front loaded aspect wasn't right. Do you think that stands me in good stead with the FOS, or should I accept whatever offer they come back with and be grateful that it's something?

Amanda_T_3

Hi I'm new to this forum and would apreciate some advice.

I have been debating claiming back the PPI that I had on a Halifax loan which was taken out in 2007 and after reading the helpful info on this site thought that I would give it a go!

I couldn't find my T&C so used the template letter and have got this back as a rely

"You have requested under section 77(1) of the consumer credit act 1974 (the act) a copy of your loan agreement.

Subsection 77(3) of the act provides amongst other things that section 77(1) does not apply to an agreement under which no sum is, or will or may become, payable by the debtor.

The above loan was repaid on 04/11/2009, this means no sum is, or will or may become payable by the debtor and therefore the bank is under no requirement to provide a copy of the agreement any document referred to in it or a statement of account"

HELP does anyone know what this means and can explain it in English???? Got a feeling that this is them trying to confuse me!!!:mad:

monstermuncher

On the Halifax website, they've got a number to ring and you can put your complaint in that way.

They do make it really easy, to give them credit where it's due!

amersall

Agree with Monstermuncher, if you have the account number and reasons for mis sell

http://www.moneysavingexpert.com/reclaim/ppi-loan-insurance#step2

Ring the complaint in.
http://www.halifax.co.uk/contactus/howtocomplain/complain-about-ppi/