PPI Reclaiming Discussion Part 5

gloria22

Can anyone help? I have searched but cant find an answer to this.

I had my claim rejected by Clydsdale bank 8 months ago. I wrote to the FOS who wrote back and upheld the complaint the FOS gave them till the end of March to make contact.

I have heard nothing since, is this right? What usually happens when the Ombudsman uphold a complaint?

-taff

Now you wait. Get in touch with the FOS again.

gloria22

-taff wrote: »

Now you wait. Get in touch with the FOS again.

OK thanks, Ill give them a call tomorrow. Should it be them who contacts me or the bank?

-taff

Contact the FOS tell them you've had no contact from the bank

totalhysteria

-taff wrote: »

Well, unles you can show the boxes werre pre-ticked [ round about 1999-2001] or you had some time-outs when applying, then you have missbought, not been missold.
The loan should have been upheld/denied separately, not lumped into the same denial if that makes sense.

It seems from the letter that they have ignored the separate claim for the loan. I will chase them about that as everything refers back to the original credit card ppi and account (I sent both claims in the same envelope) looks like they have treated the loan as the same account. I assume this is not right, and the loan needs to be addressed as a claim in its own right.

[Deleted User]

totalhysteria wrote: »

It seems from the letter that they have ignored the separate claim for the loan. I will chase them about that as everything refers back to the original credit card ppi and account (I sent both claims in the same envelope) looks like they have treated the loan as the same account. I assume this is not right, and the loan needs to be addressed as a claim in its own right.

If you made two separate complaints they should have been treated as such. Did you receive separate acknowledgements?

seert

seert wrote: »

My daughter received a letter from "STUDIO", its like a catalogue company and a division of Express Gifts Limited, on saturday relating "to previous sale of your Payment Protection Plus policy".
It states
"As part of your STUDIO account you have the benefit of our PPP Policy. This Policy includes features that are known as payment protection insurance".
It goes on to say that they have
"recently reviewed their sales processes for PPP. It has come to our attention that you may belong to a group of our customers whose policies may have been affected by a common failing in our sales practices. The specific sales failing we have identified is that we may have failed to record sufficient information about you and your circumstances at the time the policy was sold to you and, therefore, your eligibility to claim under the policy. As a result of this, there is a risk that PPP may have been mis-sold to you. Whilst we have not individually reviewed the circumstances relating to the specific sale of your PPP policy, it may be that you have suffered financial loss as a result of this common failing and so you may be entitled to redress. For example, you may have made premium payments for a policy under which you or your partner (if applicable) would not have been eligible to claim.
Depending on your particular circumstances, there may be other reasons why the policy might have been mis-sold to you and where you could have incurred a financial loss. As a result of this, you may like us to review the sale of your policy, if so contact (it gives a number) where one of our trained agents will be able to establish your own personal circumstances and undertake a full review on your behalf. Please note there is a three year time limit from the date of this letter in which you may make a complaint to us and to the Financial Ombudsman Service."

Can someone tell us what this means and the best course of action to take and what to ask or say to them

as a follow up to the above, daughter contacted them and here is letter back from them

We have reviewed the sale of your Payment Protection Insurance policy in light of information provided to us.
the policy was requested in October 2007. we offer this policy to customers verbally when placing a telephone order, via a tick box on written order forms and a tick box on the internet.at this time a copy of the terms and conditions was sent by post, detailing the cancellation rights, along with a welcome letter asking for documents to be read carefully.
the review we have conducted has established that you were fully eligible for the cover provided by the policy at the time it was sold to you. as discussed, if your policy was active prior to this review, it will now have been cancelled and no further premiums will be applied to your account. if a premium has been charged to your account in the last 4 weeks this will be credited and shown on your next statement. as your account has been covered by the benefits of the policy we are unable to refund any backdated charges.
please note that under the terms of our complaints procedure, we have been unable to uphold your complaint and this is our final response. if you are dissatisfied you may be able to refer your complaint to the FOS. you need to do this within six months.

I am not up to date with any of this and don't really understand all the ins and outs,
could someone with knowledge let me know if my daughter has a case, are they stalling her, is this a letter they would send to everyone hoping it will go no further
some expert guidance would be of great assistance. thank you

amersall

seert wrote: »

as a follow up to the above, daughter contacted them and here is letter back from them

We have reviewed the sale of your Payment Protection Insurance policy in light of information provided to us.
the policy was requested in October 2007. we offer this policy to customers verbally when placing a telephone order, via a tick box on written order forms and a tick box on the internet.at this time a copy of the terms and conditions was sent by post, detailing the cancellation rights, along with a welcome letter asking for documents to be read carefully.
the review we have conducted has established that you were fully eligible for the cover provided by the policy at the time it was sold to you. as discussed, if your policy was active prior to this review, it will now have been cancelled and no further premiums will be applied to your account. if a premium has been charged to your account in the last 4 weeks this will be credited and shown on your next statement. as your account has been covered by the benefits of the policy we are unable to refund any backdated charges.
please note that under the terms of our complaints procedure, we have been unable to uphold your complaint and this is our final response. if you are dissatisfied you may be able to refer your complaint to the FOS. you need to do this within six months.

I am not up to date with any of this and don't really understand all the ins and outs,
could someone with knowledge let me know if my daughter has a case, are they stalling her, is this a letter they would send to everyone hoping it will go no further
some expert guidance would be of great assistance. thank you

Hi, the rejection will depend on what reasons for mis sell your Daughter gave in the form she sent back.

If she was able to pay this catalogue should the worst happen, maybe she had a good sick package from work, life insurance or savings, then write back and reject the rejection with those reasons.

jubilee14

HI hope someone can clarify

I have a few loans/CC that i paid PPI on that i was looking to see if claim was valid partially due to time elapsed.

1) Loan taken out in 1999 while a contractor would not have been eligible if lost job £5000 loan over 3 years. But cant find the agreement paid off loan in full

2) Loan taken out 2002 £5000 found agreement but do not recall agreeing to PPi paid off in full

3) CC started in 2002 do not recall agreeing to the PPI cover but recall tryiing several times to cancel it with Bank unable to get through to people finally arranged in 2007/2009

all are from same institution.

thanks for any advice as have looked at this on and off but never done anything about it.

-taff

jubilee14 wrote: »

thanks for any advice as have looked at this on and off but never done anything about it.

you need the account numbers and a verifiable complaint reason. Read this, ignore the bit about asking for your T&Cs, you need the ccount numbers, not the agreements...
http://www.moneysavingexpert.com/reclaim/ppi-loan-insurance