PPI Reclaiming Discussion Part 5

di3004

Moneyineptitude wrote: »

Yes, I'm still here Steve!
My own complaint has now generated the letter informing me that HSBC's enquiries are "not yet complete" and that they'll write to me in the next four weeks to update on progress.
I thought they had eight weeks to respond properly? Has this been extended again by the Financial Ombudsman Service?

Hiya

To what I am aware of it's back to 8 weeks, but if they do require longer they should let you know.;)

cappo

Moneyineptitude wrote: »

Yes, I'm still here Steve!
My own complaint has now generated the letter informing me that HSBC's enquiries are "not yet complete" and that they'll write to me in the next four weeks to update on progress.
I thought they had eight weeks to respond properly? Has this been extended again by the Financial Ombudsman Service?

As far as i know Mark the timescales have gone back to normal now pre-extension.

[Deleted User]

cappo wrote: »

As far as i know Mark the timescales have gone back to normal now pre-extension.

Yes, HSBC's website is still saying that eight weeks is the full response time for complaints received this year.
It looks to be a standard letter, to be honest, and no reason to assume that they'll be taking any longer than usual.

amersall

di3004 wrote: »

LOL, what you like?:rotfl::rotfl::rotfl: Di? lmao:rotfl::rotfl::rotfl:

Your doing absolutely fab honey, great work, my five star wonder:A:T:beer::j Xxxx

:( Only 5 stars? :( but you can call me Di mark 2 :rotfl:

amersall

cappo wrote: »

Hi all, back on at last, arn't going back to last unread as it's 10 pages worth so will only be commenting from posts today, hope everyone ok and had some compo paid out this week. steve

You had no right going steve :p:p
Hope you had a lovely time :A we have had loads of wins this week it is all good here Lorraine xx.

cappo

amersall wrote: »

You had no right going steve :p:p
Hope you had a lovely time :A we have had loads of wins this week it is all good here Lorraine xx.

Great, we had my stepson move out (finally) so it's been chaos, glad to be back though now it's calmed down a bit at home

magicmadam

di3004 wrote: »

Hello there
I think its worth a try.

I would check out the information on the below link and post on the thread if you require further help of the bank charges section also below.

Good luck.

http://www.moneysavingexpert.com/reclaim/bank-charges

http://forums.moneysavingexpert.com/forumdisplay.php?f=102

Hi Di !! Thanks for replying - my ole brain has gone numb - Where and What forms do I need to apply again?? (dreading it all!!) Thankyou MM

di3004

amersall wrote: »

:( Only 5 stars? :( but you can call me Di mark 2 :rotfl:

pmsl, well you have 5 stars like me "Di 2" lmao:rotfl::rotfl::rotfl::beer: Xx

di3004

magicmadam wrote: »

Hi Di !! Thanks for replying - my ole brain has gone numb - Where and What forms do I need to apply again?? (dreading it all!!) Thankyou MM

Hi there and no worries, I get days like that :eek::D:rotfl::rotfl::rotfl:lol.

For the bank charges, the information should all be enclosed on the links (sorry I am not used to dealing with that side of things), or if you post up on the other link I posted, it takes you to the relevant thread, if you ask there about a template letter to reclaim bank charges, someone on there will lead you in the correct direction.;):)

EmilyPost

Gunner60 wrote: »

Hi
I am currently on a DMP. My claim for Santander has been upheld and I have been refunded £7087.70. Reading all the forums I am knew that this would go towards paying off of my outstanding arrears which is absolutely fine, however after reading some of the forum comments I was under the impression that the 8% interest would not be put against the arrears. Santander have informed me that everything has been put into paying back my arrears including the interest is this right? If not is there anyway I can get this 8% back. I hope this makes sense and many thanks for your help. I claimed my PPI on my own by filling out the questionnaire from here.

Hello, I'm in exactly the same position as you - was just wondering how you got on with Santander? Had they sold on your debt to a collection agency or was it still with their own collections department? Many thanks