PPI Reclaiming Discussion Part 5

MTF58

Hi
I am hoping someone can give me some advise on the reply that I received from NRAM.

We had a loan with them going back a few years, I wrote to them using the standard template letter and have received a letter back stating the following:

As the loan account (which was subject to a credit agreement regulated by the Consumer Credit Act 1974) with us has redeemed, we are not under any obligation to comply with your request pursuant to section 77(1) of the Consumer Credit Act.

Section 77(3) (a) of the Consumer Credit Act provides that Section 77(1) of the Consumer Credit Act does not apply to an agreement where no sum is, will or may become payable.

Can someone please explain what this means !!

Thanks
Claire

nee666

MTF58 wrote: »

Hi
I am hoping someone can give me some advise on the reply that I received from NRAM.

We had a loan with them going back a few years, I wrote to them using the standard template letter and have received a letter back stating the following:

As the loan account (which was subject to a credit agreement regulated by the Consumer Credit Act 1974) with us has redeemed, we are not under any obligation to comply with your request pursuant to section 77(1) of the Consumer Credit Act.

Section 77(3) (a) of the Consumer Credit Act provides that Section 77(1) of the Consumer Credit Act does not apply to an agreement where no sum is, will or may become payable.

Can someone please explain what this means !!

Thanks
Claire

did you provide any copies of documents? If you have none you will have to send them a sar

amersall

If this was requesting T&C they do not have to provide these as the account is closed, if you have the account number and reasons for mis sell then put the claim in.
customerrelations@nram.co.uk
You can do this by email.

If you don't have info then send a Sar request, ask for all info they hold on you, give them as much info as you can to help them find you, enclose £10.
Ask for all info they hold on you and not just specific details.

Customer Relations,
Prudhoe Building,
Regent Centre,
Gosforth,
Newcastle upon Tyne
NE3 4AW

Had the letter DSAR request.

happysallyanne

Got a complaint in with Halifax regarding a loan we had with them. Had the letter of acknowledgement within 5 days of sending them my letter and then not heard anymore.... the 8 weeks is up next Monday . If they needed anymore info from us , would they have contacted us by now . Or does that mean they are paying back the PPI we are claiming ? thank you .

dolphingazer

happysallyanne wrote: »

Got a complaint in with Halifax regarding a loan we had with them. Had the letter of acknowledgement within 5 days of sending them my letter and then not heard anymore.... the 8 weeks is up next Monday . If they needed anymore info from us , would they have contacted us by now . Or does that mean they are paying back the PPI we are claiming ? thank you .

Hi happysallyanne,

They have 8 weeks but please remember they are very busy at the moment. You know they are looking into your complaint as they have acknowledged.
Patience;)
Good luck:D

happysallyanne

dolphingazer wrote: »

Hi happysallyanne,

They have 8 weeks but please remember they are very busy at the moment. You know they are looking into your complaint as they have acknowledged.
Patience;)
Good luck:D

Thanks for that reply, I understand they are very busy . And like you say Patience . I will hopefully be replying in the success section of the forum sometime in August, fingers crossed....;)

dolphingazer

happysallyanne wrote: »

Thanks for that reply, I understand they are very busy . And like you say Patience . I will hopefully be replying in the success section of the forum sometime in August, fingers crossed....;)

I do understand how you feel, believe me. The waiting is the hardest bit.
I wish you all the best and I will look out for your post:D

alexnic

Hi all,

I made a quick phone call to the Halifax for a PPI claim that was part of a mortgage with the 'Leeds' building society in 1992.

Halifax took them over in the late 90's I think, thought I would chance my arm with a claim, had the paperwork but the mortgage number did not match any reference for the Halifax.

They took details anyway and a few weeks later a cheque for £7600 dropped thro' the letterbox .... a nice surprise for coming back from holiday so it's worth claiming even if it was years ago!

rocketman99

Has anyone any advice on this please?? Thanks

rocketman99

hi i got all my statements back from barclays and its a little depressing seeing the money i lost by just making min payments but i was stuck in a rut for many years theirs one thing i dont understand about the interest charge on my statement so if any of the good advisors on here can help ie amersall,cappo that would be great my statement says
closing balance £2020.50
direct debit £41.72
interest on your standard balance 0.94
interest 1.941%
INTEREST ON YOUR CASH BALANCE £42.51
interest 2.000%
total of new transactions £43.45



what is the difference between standard balance and cash balance ?