PPI Reclaiming Discussion Part 5

smk77

Moneyineptitude wrote: »

Contact the bank directly. Do not use any third party, even a "free"one like Resolver...

ok but what is it that makes resolver not "free"? I thought it was basically just a template...

EDIT: I think I found a reason..

https://forums.moneysavingexpert.com/showpost.php?p=75885735&postcount=10518

[Deleted User]

smk77 wrote: »

ok but what is it that makes resolver not "free"? I thought it was basically just a template...

It is, but Resolver harvests the information you provide (anonymously), so there is a price.

Regardless, use of Resolver just adds a needless third party to your complaint and doesn't provide any significant advantage to complaining directly.

Rainbowgirl84

smk77 wrote: »

ok but what is it that makes resolver not "free"? I thought it was basically just a template...

EDIT: I think I found a reason..

https://forums.moneysavingexpert.com/showpost.php?p=75885735&postcount=10518

MSE have a stake in Resolver.

[Deleted User]

Rainbowgirl84 wrote: »

MSE have a stake in Resolver.

While this is certainly true, that's not a reason to reject it's use.

Of far more concern is the fact that it often complicates making simple complaints better sent directly to the recipient.

The_squirrell

Moneyineptitude wrote: »

While this is certainly true, that's not a reason to reject it's use.

Of far more concern is the fact that it often complicates making simple complaints better sent directly to the recipient.

Absolutely agree with this! It is always so much easier to enquire or complain directly. You will receive the same reply just as quickly, but without added complications. For example.....It is unlikely that any detailed account responses will be sent directly to Resolver for Data Protection reasons. When I send these, they will always be sent directly to a customers. So as always, use Templates and Guidance where you need to, but always deal directly. You know where your data is and what it is used for by doing this!

dunstonh

smk77 wrote: »

ok but what is it that makes resolver not "free"? I thought it was basically just a template...

EDIT: I think I found a reason..

https://forums.moneysavingexpert.com/showpost.php?p=75885735&postcount=10518

MSE owns Resolver. Resolver sells your data in an aggregated form for profit.

Nasqueron

dunstonh wrote: »

MSE owns Resolver. Resolver sells your data in an aggregated form for profit.

Do they fully own them now? Last I heard they just had a stake in the firm

[Deleted User]

dunstonh wrote: »

MSE owns Resolver. Resolver sells your data in an aggregated form for profit.

Nasqueron wrote: »

Do they fully own them now? Last I heard they just had a stake in the firm

Back in 2015, Martin Lewis was very cagey about this:
"As part of this deal we've taken part-ownership of the company – the exact share depends on quite how much we do for it, both in support and how many MoneySavers go there. As we never like to hide these things, you'll notice the link to Resolver is 'starred', which is our way of indicating we potentially stand to gain from you clicking on it"

tedzwedz

Hi,

I tried applying for my various old credit cards (its amazing how many have merged in 18 years!) myself as it was relatively easy etc, often on the card firms own websites. This was about sept 2018.

However, all came back saying there was no PPI they could see.

I find that slightly unlikely given it was the last 20 years, is that a standard response, can i ask them to look again?

Best Edward

[Deleted User]

No, it's not a standard response. It's a response for when they can't see any PPI on your accounts.

If you believe you had it and they have it somewhere not easily accessible, you could submit a SAR.

Alternatively, you can send in your own evidence of the premiums you paid.