un-hinged!

mary_hinge

E.ON_Company_Representative:_Malc wrote: »

Really sorry about this Mrs H. :doh:

I suspect this happened because the first refund was so close to the annual review. The system does highlight this, though, so the advisor who put the £150 through should've been aware.

No excuses. We did it wrong.

How would you like us to put it right Mrs H? Do you want to send us the £150 back straightaway or would you like to include it in your Monthly Direct Debit payments?

If it's included in the Monthly Direct Debit, it can be spread over the next few months. Would mean higher monthly payments until cleared though.

Alternatively, you can send it back through our website, by phoning with a credit/debit card or we can arrange for a one off payment through the Direct Debit arrangement.

Sorry again for messing up and hope you're feeling a bit better soon.

Malc

Malc Eon really need to get their s£%t together this morning I have yet another payment from them and now technically I owe them £450. I haven't got time to chase their f%&k ups. :mad::mad::mad::mad:

stripes

One :mad: Mrs Hinge.

Oh dear good luck Malc!

mary_hinge

stripes wrote: »

One :mad: Mrs Hinge.

Oh dear good luck Malc!

My 14 day cooling off period for my new fixed deal isn't up yet I'm tempted to bin the incompetent bunch off and look else where but it seems they are te best value for us......

Verbatim

Surely this warrants compensation Malc?

mary_hinge

Created using the SOA calculator at https://www.stoozing.com.
Reproduced on Moneysavingexpert with permission, using Firefox browser.[/font]


So I have been having a play about with how things maybe once I finish work it looks good.

I'm back at the dr's today, I'm hoping he will review my meds as I don't feel like they are doing much at all now, the bad pain days are out weighing the ok days ad my anxiety is back through the roof

Former_E.ON_Company_Representative:_Malc

mary_hinge wrote: »

Malc Eon really need to get their s£%t together this morning I have yet another payment from them and now technically I owe them £450. I haven't got time to chase their f%&k ups. :mad::mad::mad::mad:

Sorry for the late reply Mrs H. I've not been in the office since Friday.

Absolutely flabbergasted. To be honest, as it stands, I've no idea what's going on here.

Mrs H, if you drop an email to the address in my Profile with your details, I'll see what's happening and put it right.

Really sorry for all the problems.

Malc

mary_hinge

I've emailed you Malc

Brightspark87

mrs h - its taken me a while to get through your diary but oh my what a journey!!

You should be completely proud of yourself well done. I love the sound of the mini hinges and you have done a great job.

As for being a great MSE - your debt is really going down well done! Keep up the good work x

Former_E.ON_Company_Representative:_Malc

mary_hinge wrote: »

I've emailed you Malc

Thanks Mrs H. Received and replied.

Malc

mary_hinge

Brightspark87 wrote: »

mrs h - its taken me a while to get through your diary but oh my what a journey!!

You should be completely proud of yourself well done. I love the sound of the mini hinges and you have done a great job.

As for being a great MSE - your debt is really going down well done! Keep up the good work x

Hello and welcome to the Mad House Brightspark! :jAnd you managed to stay awake through 30 pages for my ramblings :rotfl: you have some staying power!!

I do hope you will stick around, everyone welcome here!

Mrs H