re-main phone bt socket

macman

That sounds like a duff filter (or an absent one).

joe134

Jane_Blackford wrote: »

Can I suggest something. Go to your local yellow pages and call in a local telephone engineer. We have had to track down several problems like this, sometimes it just takes an experienced eye to track down the problem, possibly try out a different face plate etc. It would work out a lot cheaper than calling out BT/TT's engineer, if we were doing this we might charge about £40-£50 depending on the work required, whether you needed new wiring etc.

Strange things can be thrown into the mix too, we had one client where he was getting slow speeds on his broadband, we checked all the wiring, remade all the connections, there was still a problem. We then unplugged the Sky box and his speed lept, plugged it back in again and his speed dropped again. Quick phone call to Sky for a new box and he is OK.st to confirm the line supplier's responsibility is up to the master socket, anything after that is your responsibility

Hi Thanks for reply. I have just phoned TT who told me it would cost £49 if it was internal, but did not specify what internal was.
Then passed me to AOL, as I am with them, £130, and am having to start all over again, as when I refused the engineers visit on sunday,thought he,d fixed it, they closed the ticket.
Phoning me again tonight 4-6pm.
PC just dropped out again, this occurred regularly when this fault kicked of last week. no incoming/outgoing/and pc down.gradually came back, until no incoming calls is the main fault, but twice todat, couldn,t ring out.
It,s not filter Mac, as it happens when I use old backup phone with no filters.
Just received a call, 1 ring only, but it replied.
I,m confused at what people on here class as BT socket.;;;
To me, BT socket is inside the house where I plug my phone/pc in;
It,s got T on it.
It,s the one that is in 2 pieces, the bottom i have removed to plug into test socket, which I,m on now, but still getting aggro;with incoming calls, now pc again.
talk about gremlins. this all happened since change from bt to aol landline. Could be just coincidence.
Just googled NTE5, and that,s the socket I am plugged into inside my house, and I have removed the lower half to access the test socket.
If thats BT,s/tt,s then they are responsible, as all my equipment is aok plugged into this box. From the box it goes a long way in roof void to outside box on facia where line from post comes to.Does that make sense??

joe134

macman wrote: »

NTE5 is the modern BT master socket with the split faceplate, Google for images of it. It's an internal socket.

Hi Macman, thats the box I am using internally for all my equipment, just googled it.
If thats BT,s / TT,s then it,s thier resposibility.
I think it,s that socket/box thats at fault, just been up ladder to visually check outside box on facia, looks ok,dry.
EDIT;;;Just read the literature on wiki about NTE5 and according to them, thats the demarcation piont of internal and external wiring.
As I have removed my part,IE; the bottom and am using the test plug which belongs to BT/TT, and still having problems, then they are responsible.
BUT I know they won,t admit it, so am going to print it off;

grumpycrab

So you have intermittent problems at the test plug of the NTE5. As long as the NTE5 and wiring behind it doesn't look "home made" then you'll be fine with the BT/Openreach engineer. I'd forget the brightspark chap until the line is fixed.

neilwoods

Not surprised it is confusing to follow, just read through all this and confused as well.

Is is just a Broadband problem or Phone problem or both.

Yes the FIRST box connected to the external wiring should be the NTE5 or Master socket and is the responsibility of BT. But as you have taken socket off and removed the cable and placed back in, then you could very well be charged the full cost of a call out, if they think you have altered it.

How many phones do you have actually have plugged into wall sockets (if it is quad 4 dect only then that only the main handset is counted. Reason ask is, you can only have 4 phones or fax or device with dial up modem plugged in, due to something called REN. So ignore that part if less than 4.

Why not unplug the dect phones, Sky if you have it, and just use broadband and a corded telephone plugged into the master socket.

joe134

grumpycrab wrote: »

So you have intermittent problems at the test plug of the NTE5. As long as the NTE5 and wiring behind it doesn't look "home made" then you'll be fine with the BT/Openreach engineer. I'd forget the brightspark chap until the line is fixed.

Hi grumpy, thanks for reply.
YES, I have removed the lower part of NTE5 to gain access to the test socket, and am using my pc and a quad set of dect phones, via a splitter on NTE5. Still getting intermittent faults, mainly ringing in.
I have NOT touched ANY cables behind the NTE5, the NTE5 has been in this house before I bought it 17 years ago, and BT have visited it twice in that time.
Once when we had a fault years ago, and again when they upgraded my outside wires and put new posts up.
Never had any trouble until I let AOL have my BT line 2 months ago, and they are LLU in my exchange.
Last week it affected phones/pc/ and my back up corded phone.All played up, hence the engineer visiting my exchange;
It mainly affects incoming calls,now, but pc does drop out , like today, once, but, I have also had 3 successful incoming calls today. sods law;;
It,s intermitent,that,s the trouble, they are very hard to replicate.
As far as I know, BT installed the NTE5, and I haven,t altered it.
I did remove it a few weeks ago to feed a long 20 metre ethernet cable behind it, as wifi is iffy. It comes out just above NTE5 to new router, not touching it even.It,s a hollow studded wall.
The ren has been ok for the last 17 years, nothing changed,,except new set of phones 12 months ago.+
I think that,s pretty straight forward, although maybe I have not worded it well.

joe134

neilwoods wrote: »

Not surprised it is confusing to follow, just read through all this and confused as well.

Is is just a Broadband problem or Phone problem or both.

Yes the FIRST box connected to the external wiring should be the NTE5 or Master socket and is the responsibility of BT. But as you have taken socket off and removed the cable and placed back in, then you could very well be charged the full cost of a call out, if they think you have altered it.

How many phones do you have actually have plugged into wall sockets (if it is quad 4 dect only then that only the main handset is counted. Reason ask is, you can only have 4 phones or fax or device with dial up modem plugged in, due to something called REN. So ignore that part if less than 4.

Why not unplug the dect phones, Sky if you have it, and just use broadband and a corded telephone plugged into the master socket.

Hi neil, even with only my corded phone plugged directly into the NTE5, my incoming calls are intermitent.no pc, no dect.
I have NOT altered,disconnected, moved, or done anything with the NTE5, only removed my part, the bottom section, to access the test socket.and only did that because TT advised it on thier web site, so I don,t incur a charge for engineer for my internal wiring.process of elimination, is what I,ve done.
I am now running solely off the test socket

neilwoods

I prised the 5/6 copper spring strip connectors down and replaced

Did you not say this earlier

joe134

neilwoods wrote: »

Did you not say this earlier

Hi neil, yes I did, they were only the plug in connector strips on my bottom half of NTE5, same as on the end of all phones. They are not wires,thought maybe 1 was not making contact with it,s conterpart.
That,s when I thought I had fixed it;;;not so though it would seem.

neilwoods

The whole Master socket belong's to BT, there is no your part, the faceplate that comes away is part of the master socket.