re-main phone bt socket

joe134

robmar0se wrote: »

Beginning to sound very much like the problem we had - is there no way you can run a test suggested?

Hi rob, thanks for reply. TT,s literature states that if I plug anything into the test socket and it works, it signifies the fault is internal.IE..Mine;but the lower plate is part of the exterior surely, it,s 1 piece of kit.IE thiers;;?
I have PC,Dectphones. ordinary phones, all work when plugged in test socket.single or all together.
Trouble is, they all work when I replace the plate again, for a while;;;;;It,s not till someone rings mobile and says the line is not ringing in;that we know the line is faulty again.?
What is there in the lower plate, as I suffer with condensation, but it,s only since TT took over, 2 months, we,ve had this problem.

debitcardmayhem

debitcardmayhem wrote: »

Last time I checked, go to My account in TT log in and do a speedtest from their site http://myaccount.talktalk.co.uk/speed-checker/check (just checked now) and they offer a free brightspark visit (it gives a code) I got one about a month ago, he was ex BT and he sorted me very nicely (1 cup of tea) got me up from 8-10Mb to 13-14.9 more or less my hard limit .

Have you tried this , if they send you a free engineer visit he/she may help . We here are also free , but cannot guarantee to sort it out

joe134

debitcardmayhem wrote: »

Have you tried this , if they send you a free engineer visit he/she may help . We here are also free , but cannot guarantee to sort it out

Hi DB, I will try that tomorrow.It,s that site that told me it was internal if test socket worked, even though I had to remove a load of electronics to get to test socket.IE lower plate..That,s the main part of the BT box;ps, does this brightspark visit over the house for nowt..I thought no one could work on BT box other than thier own

robmar0se

Just to recap: The NTE5 the back plate screws to the wall, and has no other functional purpose. The mid plate has all the gubbins, condensers, resisters etc. The front (half) plate connects your internal system to the external system, but apart from the terminals there is nothing else (these and the connecting wire can be cleaned with emery paper if corroded).

The other thing you say is that when you connect items via the test socket it works (for how long - same "for a while"??), plus when you put it together it works "for a while".

How many items all told do you normally have connected/wired directly to the internal circuit (ignore satellite DECT phones)?

I know its inconvenient - well its a hassle anyway - could you bypass the internal system for a lengthy period and connect all to the test socket, using splitters? See how long it works - call yourself via the mobile to check it rings? If it works for this lengthy period, then you do have an internal wiiring issue.

As stated we used a dupicate set of kit and still had an intermittant problem - the engineer came round and said the line in was okay, he could read resistence before and after the NT%e, hence the free replacement.

joe134

joe134 wrote: »

Hi DB, I will try that tomorrow.It,s that site that told me it was internal if test socket worked, even though I had to remove a load of electronics to get to test socket.IE lower plate..That,s the main part of the BT box;ps, does this brightspark visit over the house for nowt..I thought no one could work on BT box other than thier own

Update, just done speedtest 6.33;;0.75.
Best available on my line.
It,s not my BB that,s the problem, it,s my phones. You have confused me, (aint hard):rotfl:

debitcardmayhem

joe134 wrote: »

Hi DB, I will try that tomorrow.It,s that site that told me it was internal if test socket worked, even though I had to remove a load of electronics to get to test socket.IE lower plate..That,s the main part of the BT box;ps, does this brightspark visit over the house for nowt..I thought no one could work on BT box other than thier own

That is true , but I couldn't even find my master socket , it wasn't where I thought (ie nearest to the input line, the previous owner had BT or others to install other extension lines and the master socket was actually the furthest one from the inlet, and the muppet that had installed set it up as a star setup ) anyhow the free visit identified exactly what was needed , ie turn the inlet to a master socket, with a NTE5 and the rest into a spur/star. If it is free at least you could give it a try , you never know.they might find what your problem is and give you the info to be able to... ahem get it fixed

Oh btw when they sold me the line they said I could possibly get 11.5 Mbps and I have the piece of paper that says so :rotfl::rotfl::rotfl:

joe134

robmar0se wrote: »

Just to recap: The NTE5 the back plate screws to the wall, and has no other functional purpose. The mid plate has all the gubbins, condensers, resisters etc. The front (half) plate connects your internal system to the external system, but apart from the terminals there is nothing else (these and the connecting wire can be cleaned with emery paper if corroded).

The other thing you say is that when you connect items via the test socket it works (for how long - same "for a while"??), plus when you put it together it works "for a while".

How many items all told do you normally have connected/wired directly to the internal circuit (ignore satellite DECT phones)?

I know its inconvenient - well its a hassle anyway - could you bypass the internal system for a lengthy period and connect all to the test socket, using splitters? See how long it works - call yourself via the mobile to check it rings? If it works for this lengthy period, then you do have an internal wiiring issue.

As stated we used a dupicate set of kit and still had an intermittant problem - the engineer came round and said the line in was okay, he could read resistence before and after the NT%e, hence the free replacement.

Hi rob, thanks again. I am more confused now. I am at present connected via the test socket which is part of the plate that screws to the wall.but that has a green back cover which I presume contains gubbings? and on which
there are 3 connection screws, of which 2 are in use , 2 wires to each, coloured.screw,clean ans dried with hairdryer.
Into that I have a 3 way splitter, via the test socket.
1 .>
to house dect quad set of phones+pc
2.>
ordinary back up plain phone, in case of power cut.
3.>
Idle.
You say if they run ok for a length of time ok, it,s internal,BUT.the lower part that also contains gubbings, all the resistors etc, is in the part that I have removed to access the test socket.
That I presume you class as Internal, but I think it,s that part that,s faulty, resistor et.al.????
Who,s responsabale for that part of BT socket, ME or BT/TT??
IT,s all part of BT,s kit.
So you are saying, "I think", because engineer found resistance in outer wires to wall plate he changed the whole BT socket, both internal lower , and back plate.?
But , what if a resistor had gone, or breaking up, Intermitent, in the lower part, would you have had to pay, even though thats the main part of socket????
I will leave everything connected to the test socket, via splitter all day, and see what happens.
If by days end, it rings in ok,I will replace the Internal lower section of socket, and do the same, but that,s when it stops ringing in, so will monitor it today:beer
PS. There used to be a number you could call, with bt to ring you back, line check.do you know it?
Costs me 15p everytime I ring my mobile, even if it doesn,t get through, spent a pound yesterday just testing it.?

joe134

spike7451 wrote: »

The fault then lies with your internal wireing in which case BT wont touch it as it's your problem.BT are only responsible for the line UP TO & including the NTE5 master socket.anything after that,including the wireing connected to the faceplate,is the customers responsibility.
The £129 charge is levied by BT Openreach & all TT are doing is passing the charge onto you.If the fault was outside the home,then the charge would be TT's problem & thus should NOT be passed onto you,although TT always do pass it on.
And if TT say they are sending a Qube engineer,refuse that straight off as they are NOT phone engineers,they are the equivelent of PC Worlds old "The Tech Guys" & do not have the knowledge or expertise in fixing phone faults.
Basically,the repair of the line is down to you as it's after the NTE5,so yes,cancel the engineer.

Hi Spike, you also confuse me. WHAT is NTE5 ? Is that the box that is screwed to my "outside", facia board into which BT,s overhead phone wires come to the house from the pole?
From there the wires to my internal phone socket, including the socket are my responsability?? Is that correct??

macman

NTE5 is the modern BT master socket with the split faceplate, Google for images of it. It's an internal socket.

Enterprise_1701C

Can I suggest something. Go to your local yellow pages and call in a local telephone engineer. We have had to track down several problems like this, sometimes it just takes an experienced eye to track down the problem, possibly try out a different face plate etc. It would work out a lot cheaper than calling out BT/TT's engineer, if we were doing this we might charge about £40-£50 depending on the work required, whether you needed new wiring etc.

Strange things can be thrown into the mix too, we had one client where he was getting slow speeds on his broadband, we checked all the wiring, remade all the connections, there was still a problem. We then unplugged the Sky box and his speed lept, plugged it back in again and his speed dropped again. Quick phone call to Sky for a new box and he is OK.

Just to confirm the line supplier's responsibility is up to the master socket, anything after that is your responsibility