The Mobile Outlet

kltpzyxm

;)Thanks Cobra, I worded my question badly, I meant other than the bank details

Cobra_3

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Don't forget the cheese.

Good luck!

kltpzyxm

I will be posting my first claim today (original docs + Bank details) Special Delivery. Also will be sourcing some cheeses....
I'll keep the board posted re progress.

Cobra_3

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I have an uneasy premonition that the excuse "unfortunately, some cashback payments have gone astray in the BACS system..." may become a feature of this thread, come Spring.

nilocmac

Cobra wrote:

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I have an uneasy premonition that the excuse "unfortunately, some cashback payments have gone astray in the BACS system..." may become a feature of this thread, come Spring.

Oh you are such a cynic

lambo28

Time and Time again, I'll keep on saying this "The Worst Company Ever"
Got no money (£0.00) from them what so ever and £540 out of my wallet

GunJack

Got my confirmation e-mails today from TMO, first to say they had my docs, posted 29th Jan, and second to say my claim was successful and they would be in touch about payment. All from a quick e-mail to the forum queries team.

Thanks TMO, hopefully I'll be a completely happy customer when thae payment is made

thesaint

All those people now hoping for a BACS payment, have The Mobile Outlet asked you for your account details to pay the money into?

It is not something that you send in with your claim. Could it be another delaying tatic? Maybe, just Maybe.

grayme-m

thesaint wrote:

All those people now hoping for a BACS payment, have The Mobile Outlet asked you for your account details to pay the money into?

It is not something that you send in with your claim. Could it be another delaying tatic? Maybe, just Maybe.

Maybe, though they may just use the same bank details that you gave when you bought your phone and set up the DD?

thesaint

grayme-m wrote:

Maybe, though they may just use the same bank details that you gave when you bought your phone and set up the DD?

It is possible, but I paid with my credit card, and my direct debit is set up with Virgin, not The Mobile Outlet.

How do The Mobile Outlet know that you have not changed bank account details since? This is something that can easily be remedied, but for those that are waiting for cashback now or in the next few weeks, you need to question them.

I have not been e-mailed by them to explain these new circumstances, they e-mailed me when their phone lines went down at christmas, so I know they have my address.

I may be a doubting Thomas, but I have a right to be.