Quote me happy!!has any one used them before?

zeon999

Now I am also being told by them I am not allowed to change to winter tyres on steel wheels as any change to tyre size is classed as a modification and they are unable to insure me.

The size is recommended by the car manufacturer for winter driving yet my insurance company say they cant insure the car if I do it.

They would obviously prefer me to drive on 205/40R17 summer tyres and risk having to replace expensive wheels.

Personally don't get what the problem is using 195/55r15 winter tyres on 15" steel wheel, the lower spec models of the Skoda Fabia come with this size tyre and Skoda UK recommend this size for my car during the winter.

Theres me wanting to make my vehicle safer to drive in the winter and less likely to have to make a claim yet the insurance company want to make life difficult.

Thing is you try and take the matter up with them and as with anything involving this company it turns into a nightmare.

Roy42

As soon as we paid for the quote they re issued a new quote based on false premises ie less than 9 yrs NCD. Despite emailing them original doc. proving they are wrong they did not reply, cancelled policy, charged over £50 for the cancellation!!
Currently initiating legal procedures and reported them to FOS.

Stay clear from this company!!

NonGeographicalMan

Roy42 wrote: »

As soon as we paid for the quote they re issued a new quote based on false premises ie less than 9 yrs NCD. Despite emailing them original doc. proving they are wrong they did not reply, cancelled policy, charged over £50 for the cancellation!!
Currently initiating legal procedures and reported them to FOS.

Stay clear from this company!!

zeon999 and roy42,

You need to realise that the QuoteMeHappy brand all too often does things wrong to its customers by default and then only does things right and stops mistreating them as a result of a high level complaint. At least unlike Ryanair complaints do actually seem to result in action or change (although unfortunately so far only for that customer and not in the apparent long term atrocious business process mismanagement) is about the only thing you can say in favour of this Aviva "low cost" (which unfortunately all too often seems to equate to "lousy customer service is acceptable here") brand along with the fact that prices are very cheap if you can stop them pulling the policy cancellation stunt due to alleged lack of proof of bonus (even though it appears to me that in the majority of cases QMH's customers were actually in possession of or entitled to such an NCB at the time their policy was so hastily and summarily cancelled by the company).

My advice therefore is to set out the problems you have raised in your above posts in an email sent To:- [EMAIL="officeoftheceo@aviva.com"]officeoftheceo@aviva.com[/EMAIL] and cc'ed to [EMAIL="social@quotemehappy.com"]social@quotemehappy.com[/EMAIL] (the email address quoted to customers on their Facebook page for complaint escalation and to the QuoteMeHappy Managing Director - [EMAIL="marco.distefano@aviva.com"]marco.distefano@aviva.com [/EMAIL] ) You also need to post about the problems you have been having on their Facebook Wall at www.facebook.com/Quotemehappy

Do not continue to suffer in silence or just post here about your problems or your policy will almost certainly simply be cancelled by QuoteMeHappy's unfeeling computer thereby costing you the cancellation fee + also expensive short term insurance cover rates and so leaving you in the position of needing to take out more expensive insurance elsewhere.:(:eek::eek::eek:

NonGeographicalMan

I just found this "Our Team" page on the QuoteMeHappy website page at http://www.quotemehappy.com/about-us/our-team which I thought some of you might find more than a touch ironic and/or actively misleading:-

At Quotemehappy.com, we have a new start up's optimism, enthusiasm and ambition. And like many of the best start ups, we’re guided by being customer obsessed and are proudly low cost.

We’re a small, tight-knit team based in a cosy basement office in Southwark, London - not an expensive shiny skyscraper in the City. (We’re really close to Borough Market and Monmouth Coffee.) Our customer services, business analysts, online developers and marketing team all sit side by side which means we get things done quickly. Information moves quickly through our customer services team and social media channels, so we’re really close to our customers.

Even though we’re online-only we like to get personal and build relationships with our customers through social media and emerging technology, so they can really help to shape what we do. We’re all empowered to do whatever we think is right to give our customers a better experience.

We take ownership of all jobs – big or small - that need to happen. We’re always thinking of imaginative and innovative ways to do business that keeps costs low, so that we can pass savings to our customers.

Also does anyone here actually believe that the members of QuoteMeHappy staff who are repeatedly refusing to accept clearly valid Proof of Bonus documentation from customers are working in that cosy little team in a basement in Southwark rather than say 5,000 or so miles away in India.............

NonGeographicalMan

For those who are having trouble getting QuoteMeHappy to respond to queries you may perhaps have managed to try and raise (but have not either had any response to or alternatively had had not so far had a satisfactory response to) through their extremely well hidden https://www.quotemehappy.com/email-us form on their website or through their https://www.quotemehappy.com/not-happy web page I also happened to come across this conventional email address on Page 31 of my Policy Document:-

policyproblem@quotemehappy.com

I suggest this email address would also be the best one to use for anyone who finds that the https://www.quotemehappy.com website is currently down or broken when they try to log in or where they perhaps want to send QMH customer services an email with a copy to the Aviva CEO and/or the QuoteMeHappy Managing Director or they also wish to copy in other parties such as their MP, a journalist or the Financial Services Ombudsman.

For anyone having a problem resolving a claim with QuoteMeHappy in spite of the fact that QMH do take queries about claims by telephone the email address to contact them on that subject is:-

claimproblem@quotemehappy.com

sammygee1

topazbird1 wrote: »

They quoted me happy, now they are making me very very unhappy. Just gone with them for my car insurance but i can tell you now i will not be renewing with them next year no matter what they quote me. They only deal with you online. There is no call centres so to get an answer to a question takes eternity and then when the idiots get the answer wrong you have to email them again and wait for a reply again. I uploaded my proof of No claims discount but they did not accept it as it never had previous insurers name on it. So i uploaded another one and got no reply from them. So i emailed them and they just sent an email saying no insurers name again. So they are looking at the first one i uploaded ARRRGGGGGHHHH. If i could just phone them it could be cleared up in a matter of minutes, but there way of emails so far this has gone on over a week. ABSOLUTELY PATHETIC, still not rectified. NOT HAPPY

im having the same trouble with them not accepting my ncd pictures,they dont give a valid reason why they cant accept the picture and contacting them is a nightmare, i have been threatened with cancellation of my policy even though i paid in full,i might just cut my losses after reading the other comments and get back with my old company,i have never dealt with such a company before and think they are ripping people off big time,DO NOT INSURE WITH QUOTE ME HAPPY AS THEY ARE RIP OFF MERCHANTS

NonGeographicalMan

sammygee1 wrote: »

im having the same trouble with them not accepting my ncd pictures,they dont give a valid reason why they cant accept the picture and contacting them is a nightmare, i have been threatened with cancellation of my policy even though i paid in full,i might just cut my losses after reading the other comments and get back with my old company,i have never dealt with such a company before and think they are ripping people off big time,DO NOT INSURE WITH QUOTE ME HAPPY AS THEY ARE RIP OFF MERCHANTS

Have you tried using the Not-Happy link on their website and the email addresses I listed above and also [EMAIL="officeoftheceo@aviva.com"]officeoftheceo@aviva.com[/EMAIL] as Cancelling your policy with them is quite an expensive option given the cancellation fee and the fact that they also charge higher short terms rates for the insurance you have had in the three weeks or so you have been with them so you will lose quite a lot of the premium you paid too.

Against that you have to factor in that they try to blackmail you in to using their body repairers by charging an additional £250 excess to use any other repairer. But if you use one of their repairers and have an older car of 9 or 10 years old only modestly damaged your car appears to be far more likely to be written off with QuoteMeHappy's repairer if the cost exceeds 60% of the market value than with other independent repairers. This seems to be because Aviva have particularly good channels to sell their cars as Cat C and D write offs at auction at good prices and so it frequently saves them money to write a car off, sell it at auction as a write off and then pay the owner the lowest possible valuation even though it could often have actually been repaired for within 100% of its current market value.

linalonglegs

Quote me happy insurance company to be avoided at all costs. There is a reason why they are cheaper than everyone else. You can,t call, customer service dreadful DREADFUL DREADFUL.

They cancelled my car insurance without warning. They also have a problem with reading.

Avoid this company at all costs.

NonGeographicalMan

linalonglegs wrote: »

They cancelled my car insurance without warning. They also have a problem with reading.

Avoid this company at all costs.

Are you going to make a complaint to the Financial Services Ombudsman about what happened as this is the only thing that will stop QuoteMeHappy from behaving in this clearly quite ridiculous way and failing to contact customers to try and sort out outstanding bonus proof issues before going ahead with cancelling a policy.

The fact that they currently move to cancel a policy where a customer has not provided NCD Bonus Proof that they deem acceptable (even though the customer has usually believed it to be valid) within only 21 days when they already have a payment for the policy from the customer is totally and utterly ridiculous.

Quite what Mr Marco Distefano, so called Managing Director of QuoteMeHappy (see http://blog.quotemehappy.com/news/welcome-to-quotemehappy-com-987.html), does with his day when he cannot seem to find the time to post in this thread or over on their own Facebook (see https://www.facebook.com/quotemehappy) page to reassure customers that he will be resolving these many cases of appalling customer service is beyond me.

I can only assume that Mr Distefano plans to build up the QuoteMeHappy brand for Aviva by using the same kind of publicity techniques as are usually favoured by a certain Mr Michael O'Leary of Ryanair.

Ryanair has precisely the same techniques as QuoteMeHappy of inconsistently implementing its terms and conditions regarding baggage weight or measurement or non acceptance of passports that are considered to be damaged by Ryanair (but not by anyone else) and of it being impossible to dispute these decisions by front line workers with anyone in a position of higher authority. QuoteMeHappy seems to have the same business model as Ryanair by making big hidden profits by cancelling insurance policies on the flimsiest of excuses so that customers can then be hit with penal short term insurance rates and policy cancellation fees.:eek::mad::mad::mad:

johnjoiner

All dealings with quote me happy including dealing with the assessor ran very smoothly and would have happily recommended them to everyone, but from the second after accepting an offer from QMH (23/11/12) everything went down hill from there. The cheque was promised to be in my possession by 26/11/12 and from that day on i've tried to talk to a human being with phone calls totaling 7hrs 37mins but only result in being held in a supposed queue by an automated service. Things just got worse today when the hire company that supplied the courtesy car retrieved their car under the terms of agreement i am now without a car and without the money to purchase a replacement vehicle.
I was actually paid out my excess from the other persons insurance (AVIVA) before i got an offer from QMH. I've already lost one days wage due to the accident and a few hours here and there looking at appropriate vehicles and cant afford to take anymore time off, not just from the money side but more from its a new job after a long spell of unemployment.

On a side note and nothing to do with QMH.
I had just entered into a voluntary arrangement to take underprivileged kids on a work experience course in the building trade, and if i haven't got transport i cant take them to work. So any information on how i can resolve this issue would be greatly appreciated