Quote me happy!!has any one used them before?

phleep

I just come to the end of a 12 month motor insurance policy with QMH and have decided to move on as I’ve received a better quote. When I took the policy out, I uploaded proof of 11 years no claims discount so now I’ve come to the end of another claim free year, I expected proof of NCD for 12 years. As a company, QMH only recognise up to 9 years NCD and as such, that’s what they issued to me upon leaving, effectively wiping out 3 years! This of course has financial Implications as some companies accept up to 15 years NCD.
The only available contact is via email, and they clearly have a series of set responses for any query so forget getting a reply that actually answers your specific query; “we only recognise 9 years NCD etc…” I even asked for my complaint to be escalated and strangely, didn’t receive a response at all. The only route to take this complaint now would be to the Ombudsman.
My advice, if you have >9 years NCD AVOID QUOTE ME HAPPY pay an extra few quid and go with a company where you can actually speak with somebody as opposed to email contact only…thank goodness I didn’t have to make a claim with them!

NonGeographicalMan

Bonuses of more than six years are something of a nonsense as clearly they don't increase the percentage discount after 6 years at most. When I went to Admiral last year they let me pick a bonus of 23 years as that was how long I had a maximum no claims bonus for without it ever dropping. Then we got to the issue of proof and they just decided to accept it on the basis I had been a customer before only 2 years earlier with a similar long NCD. But of course there was a person there on the phone to talk to.

If I were you I would take your dispute about length of NCD bonus and proof of it to the Financial Services Ombudsman as somebody really needs to wake Aviva up that their stance that we don't ever do phone calls on QuoteMeHappy even for complex disputes is not really acceptable. I am sure the FSO would probably be happy to enlighten them in this regard in response to a well written complaint.

One other question I do have is whether QMH were the cheapest quote by miles you got last year when you moved to them and if they have increased their renewal quote massively this year. If so I suppose it only goes to show that its all part of an increasing strategy of bait and switch by the car insurance industry where only new customers are now ever given a good price in their first year of cover with any insurance company. Certainly Admiral group bait and switch on a big time basis by making sure the brand you joined them under never has good rates 52 weeks later even though one of their three other car insurance brands probably is competitive at that time if you bother to get a quote from Confused, Moneysupermarket, CompareTheMeerkat or wherever else.

daveybuk

Avoid like the plague. I'm currently having a nightmare with them. Have been trying to get a straight answer all week about whether putting winter tyres on my car (to make it safer!) will incur any cost - they currently seem to be saying that it's uninsurable because the rear tyres will be ever so slightly narrower than are used in summer. This is standard as wide tyres don't work so well in snowy conditions - I'm just getting the correct tyres and wheels fitted that the manufacturer recommends, by a main dealer.

Every query takes 24 hours to get a reply and so far they are just quoting vague policy lines to me without reference to the specific circumstances or actually answering the question. From looking around on the net, it seems their stance is different to almost all other insurance companies including Aviva (of which they are part) who have been urging customers to use winter wheels and trumpeting that it will cost nothing.

So now it looks like I'll get stung with a cancellation charge and all the hassle of reinsuring. "Quotemecrappy" would be a better description.

sparkey16

sam1970 wrote: »

I am looking for an insurance quote for my new car and going through different comparison websites, Quote me happy keeps coming with the best quote along with the extras I need (Legal cover, courtesy car..etc). Has any one used this company before and how would you rate it?

I used quote me happy recently for my fathers car it was definatly cheaper but what a nightmare i had with them regarding the NCD proof. I sent two proofs via email which they rejected, so i sent the origanal copy via post to there address which was advised on there site. Thought i had cracked it but no. An email was sent again requesting proof of NCD I contacted via email to explain that I had sent via post. The reply usually arrives two-three days later. In the mean time i'm now waiting for a letter of proof of NCD from previous insurance as i had sent the origanal to quote me happy. A month passed by and my fathers insurance was cancelled with a £50 charge and roughly £50 for a months insurance. I hate to think what the experience would be like if you were involved in an accident, because there's no one to speak too. Personally avoid like the plague..

NonGeographicalMan

daveybuk wrote: »

Have been trying to get a straight answer all week about whether putting winter tyres on my car (to make it safer!) will incur any cost - they currently seem to be saying that it's uninsurable because the rear tyres will be ever so slightly narrower than are used in summer. This is standard as wide tyres don't work so well in snowy conditions - I'm just getting the correct tyres and wheels fitted that the manufacturer recommends, by a main dealer.

If you haven't changed the wheels (rims) and the winter tyres are the correct size for the rims and equivalent to the summer tyre size you almost certainly need to tell them. If you have changed the wheel sizes from those supplied by the manufacturer on this model as new then you do need to tell them.

See http://www.astraownersnetwork.co.uk/archive/index.php/t-107517.html?
.

Every query takes 24 hours to get a reply and so far they are just quoting vague policy lines to me without reference to the specific circumstances or actually answering the question. From looking around on the net, it seems their stance is different to almost all other insurance companies including Aviva (of which they are part) who have been urging customers to use winter wheels and trumpeting that it will cost nothing.

So now it looks like I'll get stung with a cancellation charge and all the hassle of reinsuring. "Quotemecrappy" would be a better description.

Try making a post on the blog page of QuoteMeHappy's so called Managing Director Marco Distefano (in reality he will only be a product brand manager within Aviva) at http://blog.quotemehappy.com/news/welcome-to-quotemehappy-com-987.html and also make a post on their main Facebook page at http://www.facebook.com/Quotemehappy and email them at the email address they quote there for escalated complaints from their Facebook page of [EMAIL="social@quotemehappy.com"]social@quotemehappy.com[/EMAIL] You might also want to make a complaint on their dedicated Customer Service Facebook web page at https://www.facebook.com/Quotemehappy/app_225475624248624# or send them a Tweet @QMH_Help

This seems to get matters out of the hands of their advisers in India (almost certainly why the normal customer service is so bad and why they fail to understand so many customer communications) and in to the hands of somebody working for them in the UK.

You might also want to try emailing [EMAIL="marco.distefano@quotemehappy.com"]marco.distefano@quotemehappy.com[/EMAIL] and/or [EMAIL="marco.distefano@aviva.com"]marco.distefano@aviva.com[/EMAIL] (one of those two should work) directing him to your own problems and also the huge unhappiness being expressed about their customer service by customers in this thread and on their Facebook page.

It is interesting to note the way in which Aviva has changed the use of QuoteMeHappy from just a strapline it introduced back in 2003 (remember all the nauseating tv advertising with people in stitches) to sell its car insurance under the Aviva brand which it then had to ditch in 2007 due to its quotes not being the cheapest in the market (see http://www.marketingmagazine.co.uk/news/625890/ ). However four years later in 2011 it then reintroduces the strapline as a standalone online only car insurance product that does appear on Price Comparison websites (unlike the main Aviva car insurance brand). See http://www.postonline.co.uk/post/news/2104236/aviva-launch-online-brand-quote-happy

I understand where they are coming from with not wanting to run a normal customer service incoming call centre since each customer can often tie them up in a 20 minute conversation for doing very simple things they ought to be able to do online however where things start to go wrong as with a policy being potentially cancelled due to lack of proof of bonus they do need to get in touch with the customer from their end at that stage long before there is any danger cancellation. They move to cancellation far too early and should allow something like 6 or 8 weeks to sort it out rather than their current two weeks.

It is just unrealistic for them to take the position that customer service will never ever speak to customers on the phone. When things go wrong and people start using thehttp://www.quotemehappy.com/not-happy report form link on their home page they need to get in touch with them very quickly so as to sort out the problem and so as to avoid very damaging bad press like this thread and the kind of posts they are getting from customers on their Facebook page.

sparkey16 wrote: »

I hate to think what the experience would be like if you were involved in an accident, because there's no one to speak too. Personally avoid like the plague..

They do actually have a phone number with a UK based team for accidents so I doubt that claims go any differently than if you had car isnurance on the main Aviva insurance brand. Their problem area is with how they are handling customer service and policy administration.

If you check the comments for QuoteMeHappy over at www.topcashback.co.uk/quotemehappy/reviews there are actually lots of delighted customers there but I think they are all customers who have got their cashback, had their bonus proof accepted with problems and not had to make any changes to the policy. However I had a hassle with my bonus proof since my insurance with Admiral actually continued for another month after the date shown in the original renewal documentation. The free short term extension by Admiral was while they investigate various complaints I had made about their renewal quote with Admiral being 50% more than they were quoting me through their own confused.com comparison site on their own Elephant brand as a new customer on the same day with the same policy terms and conditions (Admiral, Elephant, Bell Direct and Diamond all have identical policy features) and charging my mother 25% more for her insurance last year when she took out a policy with them on the phone than the online quote I had obtained for her. In the end I still cancelled with Admiral a month later but the India based online customer service workers at QMH seemed incapable of figuring this out and so it took a CEO and NotHappy complaint to get it sorted and stop my policy from being cancelled as they had threatened.

The mistake many of you here make is to keep on using the ordinary Complaints/Comments website form and to not start emailing the so called QuoteMeHappy CEO (Marco Distefano) or the real Aviva CEO and using the NotHappy link as soon as things start to go wrong. QuoteMeHappy aren't in my opinion maliciously unhelpful but simply just hopelessly inefficient and incompetent in sorting out what are clearly urgent customer complaints.

[Deleted User]

daveybuk wrote: »

Avoid like the plague. I'm currently having a nightmare with them. Have been trying to get a straight answer all week about whether putting winter tyres on my car (to make it safer!) will incur any cost - they currently seem to be saying that it's uninsurable because the rear tyres will be ever so slightly narrower than are used in summer. This is standard as wide tyres don't work so well in snowy conditions - I'm just getting the correct tyres and wheels fitted that the manufacturer recommends, by a main dealer.

Every query takes 24 hours to get a reply and so far they are just quoting vague policy lines to me without reference to the specific circumstances or actually answering the question. From looking around on the net, it seems their stance is different to almost all other insurance companies including Aviva (of which they are part) who have been urging customers to use winter wheels and trumpeting that it will cost nothing.

So now it looks like I'll get stung with a cancellation charge and all the hassle of reinsuring. "Quotemecrappy" would be a better description.

Hi there,

I'm sorry to see your message. I'm happy to investigate your queries for you and get you some answers. If you would like me to, please email the following information to [EMAIL="social@aviva.co.uk"]social@aviva.co.uk[/EMAIL]:

• Policy Number
• Full Name
• Date of Birth
• Postcode

I can then look into this for you and hopefully provide you with some answers to avoid you having to leave Quote Me Happy.

Kind Regards

Stephanie

Aviva UK Social Media Support

NonGeographicalMan

Hello Aviva company representative,

Its good to see that you have finally broken your long enforced trappist monk like silence in response to the many continuing serious complaints in this thread about dismal and totally unacceptable levels of customer service by QuoteMeHappy.

I wonder what has finally prompted you to now bother posting in response to only the latest of the many previous reported problems by customers in this thread having ignored numerous other similar customer concerns? Did you decide not to bother commenting before as some of those customers had already cancelled and left QMH and QMH has thus unfairly profited from the Cancellation Charge they were forced to pay (even though it resulted from QMH's own incompetence) or have you only finally been kicked back in to life today (noting that the Aviva Company Representative is not just one person but has multiple team members that also includes Tim) as a result of my post on your Managing Director's blog site at http://blog.quotemehappy.com/news/welcome-to-quotemehappy-com-987.html even though I see that my comment is still currently "awaiting moderation" and is thus not yet viewable to other visitors to your MD's blog site from outside Aviva/QuoteMeHappy.

If my comments are not published in that Blog I will be publishing them on this website instead.

[Deleted User]

NonGeographicalMan wrote: »

Hello Aviva company representative,

Its good to see that you have finally broken your long enforced trappist monk like silence in response to the many continuing serious complaints in this thread about dismal and totally unacceptable levels of customer service by QuoteMeHappy.

I wonder what has finally prompted you to now bother posting in response to only the latest of the many previous reported problems by customers in this thread having ignored numerous other similar customer concerns? Did you decide not to bother commenting before as some of those customers had already cancelled and left QMH and QMH has thus unfairly profited from the Cancellation Charge they were forced to pay (even though it resulted from QMH's own incompetence) or have you only finally been kicked back in to life today (noting that the Aviva Company Representative is not just one person but has multiple team members that also includes Tim) as a result of my post on your Managing Director's blog site at http://blog.quotemehappy.com/news/welcome-to-quotemehappy-com-987.html even though I see that my comment is still currently "awaiting moderation" and is thus not yet viewable to other visitors to your MD's blog site from outside Aviva/QuoteMeHappy.

If my comments are not published in that Blog I will be publishing them on this website instead.

Hi there,

Sorry to see your message. If you'd like to send me details of your query to [EMAIL="social@aviva.co.uk"]social@aviva.co.uk[/EMAIL] including the following:

• Policy Number
• Full Name
• Date of Birth
• Postcode

I would then be happy to send this to our Quote Me Happy team and get it investigated for you.

Many Thanks

Stephanie Carrington

Aviva UK Social Media Support

Heaven_Scent_2

Yes they are aviva, and I've used them for the past three years. For me, they have been by far the cheapest car insurer.

zeon999

I would agree with whats already been said only been using them for 2 weeks and its been an absolute nightmare avoid like the plague.

Lots of issues giving them proof of no claims as the screenshots I took which had all the infomation they asked for are not good enough, I have ask my old insurance company for proof of no claims to be sent to me via post but still waiting for that.

Got a funny feeling my insurance is going to get cancelled and I will get charged even though I have already sent them proof, they say its not good enough.

They even started going on about how the proof of no claims was on a different vehicle, well yeah of course I just bought a new car and the old car is now scrapped, yet they want proof I am not going to use the no claims on my old car (Its crushed by now!!!).

I found this thread looking for an answer as to weather its ok to use steel wheels and winter tires on my new car over the winter months, looks like this is going to be another nightmare to get that answer from reading the post DaveyBuk made.

What a joke 99% of all insurance companies are actually promoting changing wheels and tires during winter to improve safety and make it less likely to be involved in an accident yet quoteme unhappy seem to be the opposite for some reason.