HELP NEEDED recorded delivery problem

j.e.j.

Going back a bit in this thread (!) it is bonkers that a 7-year-old non-English speaking child was asked to sign for a package. Whatever the rules and reglations, surely that goes against all common sense??! I do understand they're under time-pressure, though, and the postie will probably take the quickest option.

The thing is, as a customer, if you want something signed for it's so that you can check that the item has got there safely. If the postie can just leave it with any old tom !!!!!! and harry next door/up the road, and just get an illegible signature (which most signatures are on those electronic things) then it defeats the whole point.

custardy

j.e.j. wrote: »

Going back a bit in this thread (!) it is bonkers that a 7-year-old non-English speaking child was asked to sign for a package. Whatever the rules and reglations, surely that goes against all common sense??! I do understand they're under time-pressure, though, and the postie will probably take the quickest option.

The thing is, as a customer, if you want something signed for it's so that you can check that the item has got there safely. If the postie can just leave it with any old tom !!!!!! and harry next door/up the road, and just get an illegible signature (which most signatures are on those electronic things) then it defeats the whole point.

its down to the posties discretion
same with leave with neighbour

Ames

You can't compare Hermes and Royal Mail. RM get parcels to roughly the right area, Hermes don't get them there at all (in my experience).

merlot123

custardy wrote: »

how can you compare RM to hermes?
where is Hermes depots? collection points? items delivered at a loss?
items delivered free? (eg articles fro the blind)
Are people still really unaware of whats happeneing?
do you know what Downstream Access Mail is?

As for bikes. they are going. 2 in a small van doing large deliveries are the furite in RMs vision
Park n Loop as its termed

I'm obviously unaware of what is happening, but in all honesty, if I can get my Ebay parcels collected from my home and delivered to the seller cheaper than RM standard parcels (which involves queuing at lunchtime)then I will take that option.

I will google downstream access mail.

You are in the know as you are an ex postie, us lay people are generally not clued up on the profits/delivery policies of any company, what we want at the end of the day is a good service at a reasonable price, and RM are falling below that standard in some areas.

I'm not anti RM, I like my Postie alot, he seems to do his job very well, is very polite and chats to the elderly folk on his travels. (he's a bit of eye candy too, which brightens my day up especially when he wearing his shorts....don't tell me they are phasing those out too:rotfl:).

Edit: I have had only good experiences from Hermes couriers. Used them several times, but never paid any attention to the cost comparison until yesterday. Anyone has their own views on different companies, I love British Gas and would never entertain moving supplier even if they made another increase, they give me what I want, good service and a UK call centre, many people would disagree with me, each to their own experiences.

loopylass

j.e.j. wrote: »

Going back a bit in this thread (!) it is bonkers that a 7-year-old non-English speaking child was asked to sign for a package. Whatever the rules and reglations, surely that goes against all common sense??! I do understand they're under time-pressure, though, and the postie will probably take the quickest option.

The thing is, as a customer, if you want something signed for it's so that you can check that the item has got there safely. If the postie can just leave it with any old tom !!!!!! and harry next door/up the road, and just get an illegible signature (which most signatures are on those electronic things) then it defeats the whole point.

I completely agree with you

There needs to be set rules and a change of rules by the looks of things, also more people aware as if i had known all this before i would have told my son not to sign for parcels and also think twice about sending things through R/D again

Edited to say he knows now not to sign for anything as i have posted before but how many children are out there are taking in parcels and parents are not aware

j.e.j.

Ames wrote: »

You can't compare Hermes and Royal Mail. RM get parcels to roughly the right area, Hermes don't get them there at all (in my experience).

you're not wrong there :rotfl:

custardy

merlot123 wrote: »

I'm obviously unaware of what is happening, but in all honesty, if I can get my Ebay parcels collected from my home and delivered to the seller cheaper than RM standard parcels (which involves queuing at lunchtime)then I will take that option.

I will google downstream access mail.

You are in the know as you are an ex postie, us lay people are generally not clued up on the profits/delivery policies of any company, what we want at the end of the day is a good service at a reasonable price, and RM are falling below that standard in some areas.

I'm not anti RM, I like my Postie alot, he seems to do his job very well, is very polite and chats to the elderly folk on his travels. (he's a bit of eye candy too, which brightens my day up especially when he wearing his shorts....don't tell me they are phasing those out too:rotfl:).

Its not really pro/anti RM
its about whether RM will exist.
for years its been hacked down and will be privitised,chopped up and god knows what
its a done deal
RM are falling in many ways but you hae to remember they still have to provide services that lose money
they could drop their prices to Hermes levels,sure
however they would then be obligated to offer those services to Hermes for less than that

custardy

custardy wrote: »

how can you compare RM to hermes?
where is Hermes depots? collection points? items delivered at a loss?
items delivered free? (eg articles fro the blind)
Are people still really unaware of whats happeneing?
do you know what Downstream Access Mail is?

As for bikes. they are going. 2 in a small van doing large deliveries are the furite in RMs vision
Park n Loop as its termed

furite? that would be future
Im one handed and on strong meds after shoulder surgery.well thats my excuse!

loopylass

I like posties too and i can understand why some cut corners because of the work load and under staffed etc etc and for that reason i wouldnt want any postie to get in trouble over this,
But maybe if there were more rules regarding this then maybe a lot less mistakes would be made, also maybe every householder needs to know more about R/D because i think if they knew it varies etc not as many people would pay extra thinking it is the safest way

custardy

loopylass wrote: »

I like posties too and i can understand why some cut corners because of the work load and under staffed etc etc and for that reason i wouldnt want any postie to get in trouble over this,
But maybe if there were more rules regarding this then maybe a lot less mistakes would be made, also maybe every householder needs to know more about R/D because i think if they knew it varies etc not as many people would pay extra thinking it is the safest way

know what? people don't care
they find out after the fact
leave with neighbour is a great example. its here in Edinburgh,everyone got a leaflet deliered about it,yet nobody seems to know when the complain about x,y,z.
with your item in question.given the value and the fact they are tickets. they should never have been sent RD in the first place
RM are more than happy for rules not to be followed if it means duties get covered.
then they can use the rules against staff as it suits them