HELP NEEDED recorded delivery problem

merlot123

Custardy makes a very valid point, the tickets should never have been sent recorded delivery, the compensation level for that service is low for concert tickets. The Ebayer has alot to answer for, he should have sent them special delivery.

I don't think you will get anywhere with RM after I have thought about it for a while, Ebayer shouldn't have sent RD, your son should have told you about the letter, Your neighbour and Ebayer should have investigated this further once they viewed the POD online (if they did at all).

How on earth did the Ebayer know they would get there in time anyway due to the Christmas post, he was risking it with RD.

At the end of the day the bottom line is, they were delivered to your home, your son signed for them and forgot to mention it, you discovered it 2 days to late, you paid your neighbour for the loss. You couldn't have done anything else really now I have thought about it.

merlot123

loopylass

merlot123 wrote: »

Custardy makes a very valid point, the tickets should never have been sent recorded delivery, the compensation level for that service is low for concert tickets. The Ebayer has alot to answer for, he should have sent them special delivery.

I don't think you will get anywhere with RM after I have thought about it for a while, Ebayer shouldn't have sent RD, your son should have told you about the letter, Your neighbour and Ebayer should have investigated this further once they viewed the POD online (if they did at all).

How on earth did the Ebayer know they would get there in time anyway due to the Christmas post, he was risking it with RD.

At the end of the day the bottom line is, they were delivered to your home, your son signed for them and forgot to mention it, you discovered it 2 days to late, you paid your neighbour for the loss. You couldn't have done anything else really now I have thought about it.

merlot123

I thought it was the right thing to do as we have been neighbours for a long time with no trouble and he missed out on his concert, yes im £180 out of pocket and it is a lot of money but its more about knowing the rules on R/D and now i know i wont be using that method again

What other methods can be used for a valuable item as i thought at the post office they always ask the value of the contents and you pay according to that but again im not sure
I have been asked several times about the value of the parcel when i wanted to send it by R/D before

merlot123

Special delivery

http://www.royalmail.com/delivery/business-delivery-options-uk/special-delivery-next-day

http://www.royalmail.com/delivery/business-delivery-options-uk/recorded-signed

It quite clearly states on the RM website, if you have tickets to send use special delivery, link above RD.

custardy

loopylass wrote: »

I thought it was the right thing to do as we have been neighbours for a long time with no trouble and he missed out on his concert, yes im £180 out of pocket and it is a lot of money but its more about knowing the rules on R/D and now i know i wont be using that method again

What other methods can be used for a valuable item as i thought at the post office they always ask the value of the contents and you pay according to that but again im not sure
I have been asked several times about the value of the parcel when i wanted to send it by R/D before

recorded delivery,delivery is recorded
Special delivery,is fully tracked
theres near a £5 difference in the product
RD offers basic 100X the cost of a 1st class stamp cover.no more
SD goes up to £2500,offers consequential loss cover and covers thel ikes of cash

mazza111

As a card has always been left before, is it possible that the card was inside some leaflets? Have managed to throw a few out like this in the past. And have had customers who have too.

Personally, if a child answered the door I went to, I always asked if their mam or dad was home, but given the time restraints that posties are under these days, I can see why posties are getting children to sign.

daisyblue222

Hi, my company send thousands of parcels each week by various couriers and royal mail.
Recorded delivery means only what it says 'that the delivery is recorded' there is no guarantee that the parcel will be deivered by a certain time or date or at all but if it is deivered that delivery will be recorded. The delivery should be to the adress on the parcel. It should not be left next door as this is not the delivery addressl If the parcel is lost or stolen no compensation can be claimed. Silver service or guarateed delivery guarantees delivery by a certain day and by a certain time i.e. before midday or before 9am on the following day. Delivery should be to the postal address, this is contractural between royal mail and the sender (not to deliver it to a neighbour or nearby household). Again, compensation is not payable automatically but if the guaranteed delivery time and date are not met then royal mail have broken the contract.
However, the young person who was trying to be helpful is not liable and you should not have paid your neighbour nor should they have taken your money.
Find some new neighbours maybe!

custardy

daisyblue222 wrote: »

Hi, my company send thousands of parcels each week by various couriers and royal mail.
Recorded delivery means only what it says 'that the delivery is recorded' there is no guarantee that the parcel will be deivered by a certain time or date or at all but if it is deivered that delivery will be recorded. The delivery should be to the adress on the parcel. It should not be left next door as this is not the delivery addressl If the parcel is lost or stolen no compensation can be claimed. Silver service or guarateed delivery guarantees delivery by a certain day and by a certain time i.e. before midday or before 9am on the following day. Delivery should be to the postal address, this is contractural between royal mail and the sender (not to deliver it to a neighbour or nearby household). Again, compensation is not payable automatically but if the guaranteed delivery time and date are not met then royal mail have broken the contract.
However, the young person who was trying to be helpful is not liable and you should not have paid your neighbour nor should they have taken your money.
Find some new neighbours maybe!

RD carries basic compensation (100 x 1st class stamp cost)
SD has been 1pm,not 12 for many years
SD carries compensation from £250 as standard
deliver to neighbour has been passed by the regulator and is in place.

loopylass

custardy wrote: »

recorded delivery,delivery is recorded
Special delivery,is fully tracked
theres near a £5 difference in the product
RD offers basic 100X the cost of a 1st class stamp cover.no more
SD goes up to £2500,offers consequential loss cover and covers thel ikes of cash

Then maybe this was sent SD as neighbour said RM had to track his parcel and was sent a tracking number but im not sure
Does the same thing apply a parcel/letter is needing a signiture the other end
or with RD do you get a tracking number as well as i know they gave him a tracking number

loopylass

mazza111 wrote: »

As a card has always been left before, is it possible that the card was inside some leaflets? Have managed to throw a few out like this in the past. And have had customers who have too.

Personally, if a child answered the door I went to, I always asked if their mam or dad was home, but given the time restraints that posties are under these days, I can see why posties are getting children to sign.

There both work( mum and son both over 30) and they always check through post when stepping through the door, especially when u know you are waiting for something
Mum or son had been there all week but on this day had to pop out

peachyprice

loopylass wrote: »

It is disgusting that a child can sign when there could be anything in a parcel

I'm sorry, I don't understand this. Why would a child OPEN a parcel just becuase they've signed for it?

There's no difference between a child taking a parcel in and you leaving a parcel you've taken in on the side unopened. Would you then expect your child to open that parcel and drink the contents?