Attempting to speed my comp up following closed's thread - help maybe needed!

AnnieD_2

Currently, when 'diagnosing connection problem' problem connection over FTP?

AnnieD_2

This has happened periodically this morning but it has worked in between times. It's happening now while I'm trying to look at the speed test. My PC often cannot display a page but as soon as I run 'diagnose connection problem' nothing can be found and it rights itself. Happens a lot though.

No further with the Avast downloading so I think I'm going to have to abandon it and start again. Grrrr

GunJack

download & save the avast installer package (from the filehippo link) on one of your more reliable laptops, put it on a usb stick and install on the problem one from the usb stick, probably quicker and more reliable way to do it

AnnieD_2

Ok thanks will try that when son returns. Just having one last attempt. I get the connection problem over FTP whenever I try to access the speed test page. Connection on PC very intermittent today, more than usual & I don't think I did too much to it last night. It's getting me down. Thankfully ipad working well or I wouldn't be here now - & then I'd be totally stuffed!

closed

Could you post a fresh hijackthis log and commit charge

you could also try to download malwarebytes from filehippo, and do a full scan with that if you haven't already

GunJack

^^^ think the alternative download method may also apply to mbam

AnnieD_2

Done the above, just trying to open this on PC to paste the hijackthis log in - may be a while.

AnnieD_2

Still waiting. . . . tra la la . . . talk amongst yourselfs . .

AnnieD_2

. . . . . this is painful . . . still waiting . . .

bod1467

If you've backed up your data then you may be better off simply reinstalling Windows. This will give you a fresh start.

There's probably Repair option during boot up - press F8 several times as the PC reboots and you'll likely find this menu option. This may then offer options of a repair install (keeping your data) or a clean install (wipe and reinstall), using a backup copy of Windows from a hidden partition on your hard disk.

What make of PC is it?