Can anyone help me please?

babyemily

Ok Its loaded up and has a box which says:

Administrator: cmd.exe

Microsoft Windows [version 6_1 . 7601]
copyright <c> 2009 Microsoft Corporation. All Rights Reserved

C:\Windows\system32>

babyemily

I have typed that in and its beginning a system scan x

TakeThis

C:\Windows\system32>sfc /scannow and then hit the Enter key

Ok, you've done it. Let it run it's course.

babyemily

Done: It says,

Windows Resource Protection did not find any integrity violations.

TakeThis

Didn't expect that. Let's try a System Restore to before the problem began.

Back to Safe Mode with Command Prompt and this time enter rstrui.exe

Choose a point a month ago.

Strange that this is mainly reported on machines running Avast.

babyemily

OK Thank you x

TakeThis

Do you have Factory Restore discs or a Recovery Partition? If it comes to it we can save his important info and just run a clean install. Have to go for a while. Back a bit later. Stay signed in.

babyemily

I have never used Avast before I just assumed it would do its job and stop any viruses - I did not expect this to happen

babyemily

Thank you for all your help so far x I have to go too and feed everyone - will catch you soon xxx

zzzLazyDaisy

Just called in to give you a ((((Christmas Hug)))))

Hang in there. I know this is frustrating, but these guys know what they are doing, if anyone can get you back up and running they can.

In the meantime you need diversionary tactics to take your child's attention elsewhere.....

xx