Halifax Offering £100 To Switch To Them

lipidicman

stphnstevey wrote:

Mine was open without the need for ID - they just sent me a form to sign and a signature strip.

I didn't even get this. The only signature was for the transfer form

stphnstevey wrote:

a) They asked for the account your switching from when you do the initial application
b) they send you a form to detail which account you want to switch

Yes, preprinted with the account you gave on the online application

lipidicman

regularsaver1 wrote:

sounds like you are fully id verifed but have you not received any docs to sign and return?

Only the card, the pin and the transfer forms. First monthly payment done too.

Gambler

Gambler wrote:

I phoned up but was told I had to credit another £10 at my local branch in order for the £100 to show up. The advisor said I should have been told I could only credit the initial £100 in the branch.

On checking online today the £100 has now disappeared from my account.

I don't want a branch account, I haven't had a branch account for about 15 years. It is difficult for me to get to a branch due to my work location and hours.

What's going on? I think I'll get my money back and not proceed with the switching. I wouldn't trust them with my direct debits.

This is a complete waste of time.

My partner received a card from the royal mail yesterday saying she had to collect an item as the postage was underpaid by 23p plus a £1 surcharge.

Guess who it was from, the good old Halifax relating to the transfer of her account. Sorry but I won't be trusting these with any of my banking.

Cahoot are not great but thay at least get the basics right.

Does anybody have an address for who to send complaints to. I just want my £200 funding returned and wont be switching.

Maybe they should spend a little more in getting the basics right and not so much on naff tv ads.


Edit: I've just got in to find the letter with incorrect postage is an exact copy of the acceptance we returned last week.

SilverScooby

I'm giving them a bit longer to sort themselves out, but I've checked this out in case I need to complain. Official complaint address is here:

http://www.halifax.co.uk/contactus/howtocomplain.asp

But personally I'd send a polite email to their CEO instead, explaining that you would really like to do business with them and it's their rubbish systems that have lost his company your business: andyhornby@hbosplc.com

If the mods object to me posting an email address, it's listed with lots of other CEOs here:

http://www.connectotel.com/marcus/ceoemail.html

Timmy1

After my earlier post...
I have now told Halifax not to bother & to close my account. They still have my £100 & they said I had to get my bank to fax Halfax a request for Halifax to return my money!!!!!!!

I said 'no way, it's my money, please refund me now!'.

The decision I took was to protect my money in future. They are obviously incompetent so i didn't want them having any of my money in the future.

Rest assured, I will NEVER DEAL WITH HALIFAX AGAIN!!!!!!!!!!!

Gambler

stphnstevey wrote:

I am also confused

Mine was open without the need for ID - they just sent me a form to sign and a signature strip. I have Halifax accounts already though.

I received a letter 3 weeks ago to say i had been accepted and all I had to do was pay in £100 overnight balance. It didn't specify i had to go to a branch so I did it online, in the same way I've been banking for donkeys years.

I signed the form and the signature slip and returned it.

Now not only has my £100 disappeared but I've now had a letter requesting I.D.

Why not say that in the acceptance letter, pay in £100 and supply I.D.

lipidicman

Gambler wrote:

I received a letter 3 weeks ago to say i had been accepted and all I had to do was pay in £100 overnight balance. It didn't specify i had to go to a branch so I did it online, in the same way I've been banking for donkeys years.

I signed the form and the signature slip and returned it.

I ignored the terms as these were billed as a copy for me. If they wanted me to sign it they would have sent two copies. I also ignored the slip as the letter did not mention it. So far so good. I have the card and the transfer forms have been sent back.

Halifax are muppets. They just rejected my CC application saying I had too much credit. I keep my ISA with them which could settle my existing CC debts in a stroke. Muppets

Sans_Pareil_2

Have I missed something on the bank website or are they no longer offering the £100 joining bonus????

Kathy12345

Sans_Pareil wrote:

Have I missed something on the bank website or are they no longer offering the £100 joining bonus????

It's definatley still there on the home page. I've just applied and looking forward to a nice £100 bonus! :T

Sans_Pareil_2

Thanks for the reply. Never looked at the front page of the site, only pages deeper in!! Teach me to look harder in future!