LloydsTSB PPI Payment

dannyt1982

Original offer letter received 12th September for 15K

I've had no payment and no other letters received.



Its been 101 days now and still yet to receive my payment!

So fed up now its untrue.

Rang them today and spoke to an extremely horrible, snotty, evil woman. ( probably quite old aswell)

every person i've spoken to has been nice but today was just shocking.

I was very polite as im not one for being nasty to people, i was very calm and patient even though i've been waiting 100+ days now for my payment.

The lady told me to get off the phone and stop ringing as its wasting my her time and my time!!!! :-O :mad:

I cant beleive she said that to me!!!!!

Apparently my payment was authorised to the payment team on the 8th Dec and it could be 21 days after then till i receive my payment.

I tried to explain to her that im only ringing to see if there is any progress happening....hearing people ring up and get told a chaps payment has been done, or a bacs has been setup...or even the re-calc amount is available to be read out off the system.

Im never told anything like this, so its just something i like to do incase im told something good....good news etc.

She wouldnt have it!

She then went on about what method i asked for my payment to be received by....i said the original offer letter said it would be given to me by cheque, but when i ring up now, the customer service staff keep telling me it will be BACS as its easier to pay people.

She told me that it was rubbish and that if i asked for a cheque i would get it by cheque.

There was lots more which she kept telling me in a very unfriendly tone but i cant be arsed writing it down.

Basically she was a disgrace to customer service. Just as i was about to ask to speak to her manager she hung up.

Her name was [Individual's name removed by MSE Forum Team]...so if you receive her, hang up and speak to someone else.

She has really p1ssed me off.

Sorry for the rant people!



Anyway...

still no payment for me.

Well done to all who have received something over the last week.

bailey85

dannyt1982 wrote: »

Original offer letter received 12th September for 15K

I've had no payment and no other letters received.



Its been 101 days now and still yet to receive my payment!

So fed up now its untrue.

Rang them today and spoke to an extremely horrible, snotty, evil woman. ( probably quite old aswell)

every person i've spoken to has been nice but today was just shocking.

I was very polite as im not one for being nasty to people, i was very calm and patient even though i've been waiting 100+ days now for my payment.

The lady told me to get off the phone and stop ringing as its wasting my her time and my time!!!! :-O :mad:

I cant beleive she said that to me!!!!!

Apparently my payment was authorised to the payment team on the 8th Dec and it could be 21 days after then till i receive my payment.

I tried to explain to her that im only ringing to see if there is any progress happening....hearing people ring up and get told a chaps payment has been done, or a bacs has been setup...or even the re-calc amount is available to be read out off the system.

Im never told anything like this, so its just something i like to do incase im told something good....good news etc.

She wouldnt have it!

She then went on about what method i asked for my payment to be received by....i said the original offer letter said it would be given to me by cheque, but when i ring up now, the customer service staff keep telling me it will be BACS as its easier to pay people.

She told me that it was rubbish and that if i asked for a cheque i would get it by cheque.

There was lots more which she kept telling me in a very unfriendly tone but i cant be arsed writing it down.

Basically she was a disgrace to customer service. Just as i was about to ask to speak to her manager she hung up.

Her name was Tracy...so if you receive her, hang up and speak to someone else.

She has really p1ssed me off.

Sorry for the rant people!



Anyway...

still no payment for me.

Well done to all who have received something over the last week.

The only reason a have a chaps payment raised is because I emailed the CEO every day for a week and wrote him twice ... Otherwise I think I would be waiting for ever !!

widnesgas

After more e-mails and numerous phone calls we have just had a phone call from lloyds to tell us that our payment had'nt been made by chaps but was paid by bacs yesterday morning by A.Barry herself.Should i start celebrating or is this just another spin in our on-going relationship with the wonder that is lloydstsb???

get05up

widnesgas wrote: »

After more e-mails and numerous phone calls we have just had a phone call from lloyds to tell us that our payment had'nt been made by chaps but was paid by bacs yesterday morning by A.Barry herself.Should i start celebrating or is this just another spin in our on-going relationship with the wonder that is lloydstsb???

I had the same call yesterday. I heard 3 different stories. First a Chaps payment done on 12th, second he couldn't see anything so told him that I want a call in the next 2 hours with some answers. Than this lady called me back that a BACS payment has been done by A B.

Let's keep our fingers crossed.

MyOnlyPost

Hello all. I've tried browsing this thread but as I'm sure you'll appreciate it is a BIG read.

My parents told me today they have been waiting since the 23rd of June for their payment. Has anyone else been waiting this long and is there anything I can do to speed this up?

Thank you for any replies

bailey85

MyOnlyPost wrote: »

Hello all. I've tried browsing this thread but as I'm sure you'll appreciate it is a BIG read.

My parents told me today they have been waiting since the 23rd of June for their payment. Has anyone else been waiting this long and is there anything I can do to speed this up?

Thank you for any replies

I would start with a letter and email to the CEO etc ...it seems to have helped speed my process but no payment yet !

get05up

No payment, I am sure they told me another lie. I will wait until next week Wednesday and shall call them again.
Merry Christmas all!

ali.jones_2

Nope nothing for me again

widnesgas

Same here,Nothing again.

bruce5755

Me neither.