LloydsTSB PPI Payment

xvashtix

get05up wrote: »

I don't get a reply from I.H. or A.B. apart of a standard reply that I will get a letter in 10 days. This has now passed.

Can you provide me with the e-mail address you contacted.

thanks & good luck

I'll PM you the email addresses when I get a minute (at work at moment )

xvashtix

grastaff wrote: »

Sorry that was a standard response that many of us have received. Your timelines are very similiar to mine except I never had recalc letter. been told today that was sent out on 2nd Dec - not received it with interest til 30th Dec.

Oh, that's disappointing !! I've had the standard response from A.B but this one looked more "genuine" ??!! It came from I.H's PA and had her signature at bottom of email with her direct phone number on it........
....I'm tempted to call that number

It's so frustrating....my other half works for LloydsTSB and can't believe how much I'm being fobbed off - unfortunately he doesn't work in any connected departments so can't even advise me how to go about escalating it any further than I already have tried

toddle2u

....I'm tempted to call that number

You've been given a direct line telephone number so call it and see if it is a personal response!!

bailey85

Emails don't seem to be working so I have posted a letter to acting CEO ... Customer services team as per there complaint procedure on website ... I will keep you updated !

welsh_g

xvashtix wrote: »

Oh, that's disappointing !! I've had the standard response from A.B but this one looked more "genuine" ??!! It came from I.H's PA and had her signature at bottom of email with her direct phone number on it........
....I'm tempted to call that number

It's so frustrating....my other half works for LloydsTSB and can't believe how much I'm being fobbed off - unfortunately he doesn't work in any connected departments so can't even advise me how to go about escalating it any further than I already have tried

If you have the number could you PM me it, With mum having her operation today I am desperate to get them to pay me instead of the messing around they are doing.

kerri_dfw

I can't believe they still haven't got their acts together hope you all get paid really, really soon. Don't give up. It's such a relief when it's over though *hugs all round*

The_Marksman

kerri_dfw wrote: »

I can't believe they still haven't got their acts together hope you all get paid really, really soon. Don't give up. It's such a relief when it's over though *hugs all round*

Ouch ...... Rub it in why dont you Kerri :rotfl::rotfl::rotfl:;)

i bet it is, hopefully the rest of us will follow very soon

grastaff

xvashtix wrote: »

Oh, that's disappointing !! I've had the standard response from A.B but this one looked more "genuine" ??!! It came from I.H's PA and had her signature at bottom of email with her direct phone number on it........
....I'm tempted to call that number

It's so frustrating....my other half works for LloydsTSB and can't believe how much I'm being fobbed off - unfortunately he doesn't work in any connected departments so can't even advise me how to go about escalating it any further than I already have tried

I would call the number. I got a copy of the same e-mail on a response from A.B. saying thank you..blah blah....acknowledgement letter in 10 working days...blah blah. So I would definitely call the number as I didn't get that! Good luck!:D

sara79

i received my refund letter dated the 16th of august i rang them to confirm and was told bacs would be quicker then a chq so they took my bank account details still no payment to date ive sent emails and rang every 2nd week a couple of wks ago i rang and was told i had been put on a prioity spreadsheet 21st of oct and that they would would mark it a high priority seen as they have had the money for so long the lady told me to call back in 2wks if worse case senario i had not received a new letter or my refund ,so i called today as its now "worse case senario" and was told there was nothing they could tell all that could be done is being done ....clearly not as i still do not have my refund or the so called new letter i really do not know what else i can do can anybody advise as im almost at breaking point with this

FeelStupid

Second of my LLoyds refunds in the bank today, so all my business with them now concluded. Both comapliants went in early September, and offer letters last week, and both monies transferred this week. Can't quibble with their approach to my complaint really, so sorry to hear about the hassles everyone else are facing.