Orange - can't log into online account

LOUISE73_3

Had this problem too! My teenage daughter texted premium numbers leaving me with £116 bill!! My arguement is this wouldnt have happened if i could have nipped it in the bud if id been able to check usage as promised by car phone warehouse.Also customers services stinks, "George" told me "to stop talking and listen", i in told said "im not your Wife, Mother or girlfriend give me your Manager Now". Waiting for "Harry" to call back at 5.

LOUISE73_3

LOUISE73 wrote: »

Had this problem too! My teenage daughter texted premium numbers leaving me with £116 bill!! My arguement is this wouldnt have happened if i could have nipped it in the bud if id been able to check usage as promised by car phone warehouse.Also customers services stinks, "George" told me "to stop talking and listen", i in told said "im not your Wife, Mother or girlfriend give me your Manager Now". Waiting for "Harry" to call back at 5.

Joy! Harry called back as he said. Given £50 credit as they accepted part responsibilty ( didnt help them much by the way customer services spoke to me. Also free paper bills on request until the fault is rectified. Better than a kick in the teeth i suposse

[Deleted User]

Hi Guys, If you have moved from PAYG to PAYM just call up and tell them about the error message you get when you login on-line and they will correct it for you.

I had this and called up to explain the error to them, it was then passed on and corrected on the database a few days later. I got a lovelly callback to confirm the same day it was fixed.

roussell85

This issue is still ongoing. I have not been able to access my account online for over 3 months. It's a disgrace.

I have reduced my monthly contract and will be leaving Orange at the earliest opportunity.

Mrs_Ryan

Until I spoke to a lovely helpful guy last month, I had had no access to my online account in 17 months.. every time I tried it would come up with there was some sort of technical problem :mad: the helpful guy re-set up my entire account and it does now work. However he did try the 'it's your computer' line until I pointed out that there was an entire thread on here full of disgruntled people unable to access their accounts