Orange - can't log into online account

richard_creer

I'm having the same problem. After spending two frustrating hours on the phone to Orange yesterday I was left with the impression that a) they had no idea what was going on, but b) this was something new. It is very revealing to find from this forum that this has been going on for at least several months.

But I wonder if there are some legal issues here. I pay by direct debit and have stopped paper billing (foolishly in retrospect). Now I can't login to find out how much Orange is removing from my bank account every month yet my understanding is that, under a direct debit agreement, they must inform me of the amount before they do so. I think I'll contact my bank.

Or maybe I won't bother and just vote with my feet.

emc

Login still not working - but different error message now:

Sorry, we're experiencing some technical issues at the moment.

We're working hard to fix them.
Please try again later or explore other parts of the site.

timefortea

Bummer. It used to work for me, but today it's just loading and loading forever without actually getting anywhere.

The Blackberry app is still working for me though. If anyone with a Blackberry is having these problems I'd recommend the app, at least you can check your remaining minutes, texts and data.

rich_jtg

I had been having problems for weeks trying to log into my account - would receive the error "/sss/jfn was not found on this server".

All of a sudden on the 1st of the month it has started working again.

You would think that issues with the online system would be 'all or nothing' rather than differing for individual users.

stedwell

I went into an orange shop today and they phoned and got me a new password which now appears to working OK. Let's hope it lasts. (Was going to try and argue my way out of the rest of my contract so a bit annoying really!:()

oddlyuk

Glad I found this thread! I haven't been able to log on for months. I am only relieved that I am on PAYG so not going to have the high bill issues so many have had. What a waste of space this company are

xbrenx

Woohoo! My account is working again today :-)

The amount of times 150 appears on my bill is funny, they'll think I'm neurotic or something hehe

Para

It's been 3 weeks now since I signed up to a new Orange contract, and in that time I must have contacted 'customer services' at least 20 times!

My latest issue is with their online account, or lack of it. It was working fine until I changed my PAYG account to a contract, now I am fobbed off with excuse after excuse as to why I cannot get access. Even worse, I foolishly backed up all my contacts and files onto Orange, and now my phone has packed in, I am unable to retrieve any of my so-called backed-up files! I'm at my wits end with this lot and if I could get out of my contract now I would!!! :mad:

In all I have probably spoken to around a dozen different call centre workers, going through my situation time and again, only for them to either hang up, offer to call me back but never do, raise an escalated complaint, which never happens, or try and fob me off with lies about how the system is undergoing maintenance and will be back up and running within the next few hours.

Does anyone else have similar problems, and surely I must have a get-out clause somewhere with regards to breach of contract?!?!

maggiell

Para.....those are my problems word for word! I changed to pay monthly 3 weeks ago.

I'm sick of phoning orange to try to resolve this and the number of new passwords I've been given is ridiculous.

After reading about this problem on here and other sites I've begun to think it will never be resolved and I bitterly regret moving from PAYG to a contract with Orange.

As soon as the 12 months are up I'll be out of there and find a decent mobile provider

Nicky180

Having the exact same problem. Spoke to customer services many times, they've reset my password, told to wait 24 hrs etc and still the same problem. Now they've taken £10 over my usual bill and I've got no way to find out why. There rubbish customer services don't open until 8.
My credit rating is going to take a hit because I'm cancelling my direct debit. Useless.