Dysan 8X DVD-R - 50 Pack £5.34 delivered!

nordberg

PaulOwen wrote:

As explained in the email - very bizarre how that happened, that's why I asked a series of questions regarding browser type / which links you used to the product etc (we received just 9 orders for that disc yesterday - compared to 600+ a day when it's shown as in stock) however its shown as out of stock on the site and has been for the last week? Still trying to figure out how that happened so I can make sure it doesn't happen again.....

As per email we have provided substitute discs that are a higher value at no extra cost to yourself of course.

Yep. Excellent customer service IMHO. You've already explained you may have the odd teething problem as the site is so new, but, conversely, the site looks great, is easy to navigate and you have some cracking prices.

Will definitely be recommending you!

Cheers,
Matt

PaulOwen

rizel23 wrote:

Paul is there any chance you can please look into my order, i have e-mailed viv.bate@shopneo.co.uk, but keeps telling me to wait 14 days.

It has no been 14 days since my order was ment to have shipped, it still has'nt arrived, would appreciate if you could look into this, my order confirmation said 'Parcel Force 24' but viv said it had been shipped 'Standard Mail'

order #27384

Thanks, Sam (rizel23@hotmail.com)

According to our system this order was shipped to you last week.

You used a free delivery voucher therefore your delivery method is selected by the staff not what you select onsite - all these details are on every product page (click the shipping info tab).

I can see that there are two adresses on your file - one being a flat. As it was a small parcel the standard Royal Mail delivery was used and of course there is no tracking facility so I have no way to check proof of delivery. I will check our files to confirm which address it was shipped to. I can only suggest checking with your neighbours and/or calling the local post office. I will follow the rest up by email with you to save clogging up the thread.

Paul

gord115

Still none in stock.I wonder if neo will still have the same offer when they re-stock?

PaulOwen

This disc was an end of line - I took all of what was left. However always keep your eye on the insane offers section - thats where I post all the crazy deals - not to mention all our prices are matched if not cheaper than any other you will find - thats why we have a price watch policy

ammunition

Where the free del code gone wanna order 50 blue dvd cases but the price double w/ del

alanclose

Very Impressed to see active customer support, I usually order from other suppliers but have decided to give neo a go, just placed an order for some coloured lightscribe disks. I didn't know these were about yet

Little_John

ammunition wrote:

Where the free del code gone wanna order 50 blue dvd cases but the price double w/ del

The code for free delivery was for the dysan disks, if you wanted anything else with free delivery you had to buy the dysan disks then add the otheritem and then use the code for free delivery to get the whole order delivered free.

Shopneo seem to have sold out of the dysan disks now and as PaulOwen posted abouve they bought all they could of the disk as it was end of line so I doubt they will get any more in stock so it looks like you will need to wait for the next free delivery offer if you want to order and get free delivery. I doubt they will fix the bug then again maybe they will.

elephantsoup

I got my pen drives and discs today. Inside the order was an apology, an explanation for the delay of my goods and a free gift.
Considering I got free postage as well I am very happy and will certainly be using shopneo again.
If all companies offered customer service like shopneo I would shop online a lot more.

justlooking

elephantsoup wrote:

I got my pen drives and discs today. Inside the order was an apology, an explanation for the delay of my goods and a free gift.
Considering I got free postage as well I am very happy and will certainly be using shopneo again.
If all companies offered customer service like shopneo I would shop online a lot more.

What was your free gift

rizel23

PaulOwen wrote:

According to our system this order was shipped to you last week.

You used a free delivery voucher therefore your delivery method is selected by the staff not what you select onsite - all these details are on every product page (click the shipping info tab).

I can see that there are two adresses on your file - one being a flat. As it was a small parcel the standard Royal Mail delivery was used and of course there is no tracking facility so I have no way to check proof of delivery. I will check our files to confirm which address it was shipped to. I can only suggest checking with your neighbours and/or calling the local post office. I will follow the rest up by email with you to save clogging up the thread.

Paul

Thanks for the reply Paul, the first thing i did was check with my neighbours and nothing has been delivered. You required the billing address of my card and delivery address, which was all provided, and nothing has arrived at either. I haven't had any problems with deliveries before, are you sure if was actually shipped? Can i suggest you do a 99p shipping offer if you offer this again to cover 'Recorded Delivery' as its been over 2 weeks since i ordered. Thanks, Sam