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Mint

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Comments

  • Were there charges in the 2 year period? If so, you could try claiming them back!
  • jdx
    jdx Posts: 226 Forumite
    edited 12 March 2010 at 10:32PM
    I wanted to add my experience with Mint.

    - I sent off the first letter asking for the charges back. They refused.
    - I wrote again highlighting the same points in letter 1 with additional argument against their 'charges are fair' statement.
    - This time they write back offering a refund with the £12 difference.
    - I sent another letter thanking them for their cheque but write that I am continuing with the complaint and want the rest.
    - I then hear nothing for over 28 days. This time I write back threatening further action without further notice.
    - I receive a letter apologising for the delay, enclosed a cheque for the remainder refund. It took a while but it was worth it.

    My advice, keep at it. And go for the whole amount.
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