Mint

TOTALNEWBIE

Were there charges in the 2 year period? If so, you could try claiming them back!

jdx

I wanted to add my experience with Mint.

- I sent off the first letter asking for the charges back. They refused.
- I wrote again highlighting the same points in letter 1 with additional argument against their 'charges are fair' statement.
- This time they write back offering a refund with the £12 difference.
- I sent another letter thanking them for their cheque but write that I am continuing with the complaint and want the rest.
- I then hear nothing for over 28 days. This time I write back threatening further action without further notice.
- I receive a letter apologising for the delay, enclosed a cheque for the remainder refund. It took a while but it was worth it.

My advice, keep at it. And go for the whole amount.