TurnIntoCash.com feedback

Laura1979

robot1000 wrote: »

I've emailed them twice; 2 weeks ago and again last week. Neither of those enquiries got a response. It doesn't make sense why they wouldn't respond to my enquiries, yet answer you within 2 hours :huh:

No idea, but I e-mailed them again on 20th feb and have had no response this time so who knows?!

Kite2010

It seems they are still offering money for CDs which Magpie rejects outright, but instead of 30p they are offering 10p.

It's a shame that my local cash convertors have stopped taking CDs otherwise the ones I couldn't shift via Magpie (be it rejects or ones which no bar-codes) would go there, and my local CEX won't touch anything without a bar-code as they can't check it's value (and even if they did check it's value for the rubbish ones they would give me 1/2p, so I might as well send them another box of worthless CDs, as whats the worst that can happen? (I lose out on £1.10)

zipady_do

Valuations look good, then when you add more to your basket the valuations go down, and after all this negative feedback, think I'll be steering very clear.

MSE_Investigator

We would like to apologise to customers for the delays in processing their orders and payments we are working through them as quickly as possible and in the order which they were received.
TurnIntoCash.com has noted some of the comments that have been posted online in the MSE forums which are clearly untrue and therefore need responding to as follows:

Customers are not getting paid
This is not true. We have already paid out thousands of pounds to customers and will continue to do so. Unfortunately after Christmas we received over 20 times the amount of trades we had forecast which has meant we have had to develop and adapt our systems to cope with the volume we received very quickly which has not been as quick as we would like. In addition we stopped advertising the website and significantly reduced the amounts we are able to pay for items

We are not answering our phones.
That is correct. A small minority of callers have chosen to threaten our customer services team which has been upsetting for them and we have therefore at the moment decided to only respond to customer services enquiries via email. We will reinstate the phone lines as soon as is practical.

We are not answering emails.
This is incorrect and we are answering as many emails as possible with as much information as we have. As we are trying to deal with as many questions as possible we are therefore not able to answer multiple emails from the same customer once we have given them a response.

The website was hacked
This is true and we dealt with the issue as quickly as we could but it has meant that we have had to closely monitor what arrives and is processed which has slowed down our processing of orders.
This investigation now involves two police forces. We are unable to give any additional information as it may jeopardise a criminal prosecution in the future but rest assured when we are able to provide more information on the culprits we will do so.

Once again we are very sorry for the delays in processing customer orders and payments. We will do so as quickly as possible and would like to thank our customers for being patient with us. If you have a specific enquiry about your order please email us once on support@turnintocash.com and we will respond.

britoil

TURNINTOCASH - You are liars! You owe me money and you are not answering my emails nor are you returning calls.

I AWAIT YOUR RESPONSE WITH INTEREST!!!!!:mad:

robot1000

britoil wrote: »

TURNINTOCASH - You are liars! You owe me money and you are not answering my emails nor are you returning calls.

I AWAIT YOUR RESPONSE WITH INTEREST!!!!!:mad:

In addition, their terms and conditions state the following:

http://www.turnintocash.com/terms_conditions

9. TurnIntoCash.com will keep you regularly updated about the status of your trade via email or push notifications

Timings

Please note we aim to despatch customer payment within seven days of receipt but occasionally due to high volumes may not be able to do so but we will keep you informed via the website.

The following timings are for guidance only:

• Royal Mail Freepost can take up to 10 working days to arrive

• Courier collections generally take three working days to arrive

• We will acknowledge receipt of your parcels individually (If you send more than one parcel we acknowledge each one)

• From Receipt acknowledgement to us posting your cheque will usually be 14 working days but cannot guarantee this during busy periods

PLUS their FAQ states:

If you have a question about using turnintocash.com to sell your old CDs, DVDs and games please email us. We aim to Answer all emails within 1 working day. Please remember to quote your daytime telephone number and trade in number (where applicable) in all correspondence

They have breached their own terms and conditions (in bold)

ViranF

Sent Parcel in first week of January and Royal Mail tracking saying it's gone AWOL. I have to now submit a P58 to track it down and hope it's not cause they are going pear shaped.

There has been no communication from them at all. Will be sending something to Watchdog...

robot1000

ViranF wrote: »

Sent Parcel in first week of January and Royal Mail tracking saying it's gone AWOL. I have to now submit a P58 to track it down and hope it's not cause they are going pear shaped.

There has been no communication from them at all. Will be sending something to Watchdog...

Royal Mail tracking doesn't provide information that the product has been delivered, it's only to prove that the parcel has been sent.

I've spoken to Royal Mail and they have said that if the product has not been received by the company, then the company has to claim the compensation from Royal Mail, as they are the ones that have paid for the postage. So you would need to send in the receipt to TurnIntoCash and they would need to fill in the form. However, Turnintocash aren't responding to emails, so I'll be proceeding with legal action to get the money I'm rightfully due.

itm2

MSE_Investigator wrote: »

We are not answering emails.
This is incorrect and we are answering as many emails as possible with as much information as we have. As we are trying to deal with as many questions as possible we are therefore not able to answer multiple emails from the same customer once we have given them a response.

I can confirm that this is untrue. I sent an order on January 3rd. I enquired about its status via email three times in February. None of my emails were even acknowledged, let alone responded to.

EMMAP

purpledonkey wrote: »

I'll be honest I'm really annoyed that it was recommended by MSE. I accept that there was no way of knowing how bad this service would be. But now the original recommendation has been removed, I would appreciate some advice from MSE on what to do now to some how either get the original stuff back or the value it was quoted for, and also for them to make a clear point to others not to use it.

Agreed. A lot of us used the website recently despite problems being reported months ago. MSE should accept some responsibility for promoting a service with no mention of the existence of this thread/any problems......it's a bit bad that we had to go looking for it. I've pretty much kissed goodbye to the £33 they owe me. Instead of just saying nothing, MSE should be complaining about this with the rest of us and trying to help us get something done, no?