MSE News: Major changes for Egg customers as takeover completes 3 November 2011 at 11:05AM in Credit Cards 61 replies 11K views

Former_MSE_Guy

This is the discussion thread for the following MSE News Story:

"The final stages of the sale of Egg were completed this week, meaning big changes for its 1.7 million customers ..."

Read the full story:
Major changes for Egg customers as takeover completes

steveybp

What about access to old statements on egg.com? Will we still have access to these or will they be transferred over to mybarclaycard from Monday?

TwistedPsycho

Well that is quite interesting.

Although I obviously know about the takeover, I have actually yet to receive anything from Egg or Barclay's about how the changes will affect me as a debtor with a DMP in progress with my Egg Card.

Granted, it is not a substantial amount (less than £1k) but even so.......

Voyager2002

I am disturbed that this story says that the Egg (and Egg Money) cards will stop working. Can you confirm this? When Barclaycard took over Morgan Stanley, the old Morgan Stanley card continued to work for a good few months.

This point matters to me because I cannot/will not use Chip and PIN and so have an Egg Chip and signature card. Barclaycard have sent me a chip and PIN card, and when I telephoned they said they could only correct this after the changeover. So there will certainly be at least a few days while I am waiting for a chip and signature card from them, and it would not be convenient if I could not use my Egg card during this period.

richardw

Voyager2002 wrote: »

it would not be convenient if I could not use my Egg card during this period.

Prepare for the inconvenience is my suggestion.

flutterby_lil

Glad I cancelled mine then!

thenudeone

Voyager2002 wrote: »

I am disturbed that this story says that the Egg (and Egg Money) cards will stop working. Can you confirm this? When Barclaycard took over Morgan Stanley, the old Morgan Stanley card continued to work for a good few months.

According to everything BC have sent, the old cards will stop working at midnight on 6/11/11.

If you can't change the card to Chip & signature before 7/11/11, and you need chip & sig due to health problems, sounds like a good case for a complaint about discrimination!

DocProc

So....after midnight on 6 November 2011 you can't use your Egg Mastercard.

But if you did use it on 6 November 2011 before midnight, the transaction might not yet show up on your Egg Mastercard Statement for a few days (so it tells you).

But after midnight on 6 November 2011 you are not now an Egg customer and so cannot access the Egg Money Manager web site to get to your Egg Statement information.

Hmmm?

Am I missing something here?

BohemianCoast

Well, I'm thoroughly irritated by this whole thing. My previous Egg card expired on 31/10, so we've been sent new ones. I'm having to update all my credit card authorities because they've now expired; I cannot use the Barclaycard details because they're not valid until 7/11. This means that most of these will need to be updated twice, a week apart.

They haven't actually said to me either that the Egg card will stop working immediately, or that we'll have no access to egg.com; they've said that the functionality will be reduced on the Egg website, and that I should stop using the Egg card. But that's different.

Anyway, my plan is to get the 5% cashback card, and put everything through that instead.

Consumerist

BohemianCoast wrote: »

Well, I'm thoroughly irritated by this whole thing. . .

That's the one thing banks can do admirably.

I think best advice is always to bail out, if possible, when banks sell up/merge. With Woolwich/Barclays, Alliance & Leicester/Santander etc., and now Egg, I just bailed, as soon as I practically could, once the plans were announced. I accept, however, that switching mortgages is not always so easy.

mrsw

Do we have to register with mybarclaycard or can we opt for paper statements? Are we expecting a final Egg statement for transactions up to 6th Nov? I really don't think they have been very clear about this!