LED Lights Zone

mags53

Led Light Zone Groupon Voucher purchase.
Very happy with the customer service, particularly via email.
Received my lights order and the quality is fine.

NeverInDebt

Well thanks for sharing that, forgive many of us who are suspicious of new posters who take time and trouble to join a forum, praises a company then leave soon after.

mags53 Old Today, 1:37 PM
Last Activity: Today 1:39 PM (2 minutes and then leave)

mags53 wrote: »

Led Light Zone Groupon Voucher purchase.
Very happy with the customer service, particularly via email.
Received my lights order and the quality is fine.

martinbez

I would not recommend this company as it is the worst company I have had the displeasure of using.

I placed an order on the 15th April and today I have demanded a refund, I have sent several emails to which you get an answer over a week later refering to items I haven't ordered.

On telephoning you can never get through to customer service but sales answer right away, I have been told it was an admin error and my order should have been dispatched, would recieve it by Thursday 2 weeks ago, but no joy. Phoning twice last week someone was supposed to be ringing me back as they were "Very Busy", but no contact.

So this week I phoned on Tuesday and suprise the items had come in today and would be here not later than Thursday, rang today to be told its waiting to be sorted as they "didn't realize they had to cut the tape to size", didn't think it took a degree on scissors. So I've said enough is enough and said I want a refund.

Do not order from this company as they take your money and are not bothered about the customer.

markwall

I was poised to place an order for LED tape from this company. In an attempt to be frugal I did a search for a discount voucher code and ended up here. What a catalogue of woes! Thanks to this forum I didn't place the order.

missile

I am very pleased to hear that :j

andac

12 months on and just about to order some led bulbs when I decided to check for some reviews on this company and came across the above thread. In light of this I sent an email asking if the bulbs where in stock. They answered quickly but alas were 'out of stock of all 5w GU10 and where not expecting any deliveries until the end of March'
Wouldn't it be easier for us if online companies where made indicate their current stock levels!

battleborn

I agree they should have put out of stock, but atleast they emailed you and gave you an eta.

Alot of electricals are delayed this time of year, due to the Chinese New Year.

btw, I use Lyveco LED lamps and find them very very good indeed.

Rice_Krispie

I used them a couple of time and I wouldn't use them again. I found a company on the website called TrilightLTD and the service that I got form them was first class.

The goods arrived next day and they were very well packed. Just a suggestion.

Hope this helps???

Swancvs

I phoned their helpdesk as this was a first purchase and I couldn't afford slippage due to ordering the wrong parts. I was nervous due to bad reviews about unfilled/late orders so thought I would take a risk but phone to confirm ALL parts of the order were available.

I spoke to a knowledgeable and patient operator who confirmed that all items were in stock. He said he would try to get them out that afternoon but by the time my order was placed it was late in the day so in the end we missed that courier. Ordered late on Wednesday, delivered that Friday. Exactly what I expected in the box.

It would have been good to have email confirmation and a tracker number, given the reviews I had a nervous 40 hrs but they answered the phone when rang and confirmed the status of my order as it was progressing.

I thought I'd post this review to help others who like me saw the negative reviews and would appreciate something positive. Overall good service and I will use again when expanding the system I've purchased.

BargainGalore

Swancvs almost 4 years since your last post. You then bump a old thread and have had at least one post removed judging by your thanks count. Thanked in 2 posts when only one other post is shown besides this one you made today. we are expected to believe your tale after all of above and this company has bad feedback