MSE News: Anger at Lloyds PPI compensation delays

-taff

It's not a ploy,. They are entitled to reject the adjudicators decision and ask for it to be sent to an actual ombudsman

Bazza1972

I received a ppi payout from Lloyd’s 2 years ago (2017) but never received the final conclusion letter. I recently chased this in order to claim the tax that was deducted and when I received the letter it stated that i had received 1/2 the payment and the other party would be contact regarding the outstanding balance! This was new to me especially as the other party is my wife! We never received any further correspondence regarding this payment and Lloyds never mentioned this throughout the entire process. I am due to contact Lloyd’s but would also like to know if anyone knows if Lloyds are still liable to pay out despite the deadline being last August.

ESCoate

I had a letter saying Lloyds had no record of my mortgage, account or insurance payments, yet this week I received a small cheque from Scottish Widows and a letter saying they had mistakenly taken an amount from my mortgage insurance payments...

Should I now write back to Lloyds and ask why they couldn't find something that was obvious enough to Scottish Widows?

brettcta

ESCoate said:

I had a letter saying Lloyds had no record of my mortgage, account or insurance payments, yet this week I received a small cheque from Scottish Widows and a letter saying they had mistakenly taken an amount from my mortgage insurance payments...

Should I now write back to Lloyds and ask why they couldn't find something that was obvious enough to Scottish Widows?

You can do but their response will be something along the lines of ‘we are two different companies and whilst Scottish widows may have copies of your old documents, we do not.’

send your own evidence of the PPI from your files or ask Scottish widows for an account number associated to the insurance policy and submit that.