*** Sale Items + £20 off voucher Code (No Minimum Spend) @ staples

twe

I ordered about 1:30-2:00am that morning and I only got a cancellation email 9 days later, nothing else apart from the money taken/reserved from my account. No other emails.
Pretty disappointed to see other customers who ordered 9+ hrs later get their orders fulfilled.
I wrote an email to customer services and the ceo but really annoyed with Staples in general.

kandfs_mam

Thanks OP - I ordered the evening that this glitch was posted but heard nothing, however this morning 3 things happened - I received an acknowledgment email, the money came out of my bank, and 10 mins ago the TNT driver delivered my parcel - Coffee & diaries for next year.

twe

leebtyler wrote: »

To help people, which, clearly, you are not.

time to ignore the internet hero, who sits behind his computer acting big and tough.

Is there anything else I can do? Thanks.

leebtyler

twe wrote: »

Is there anything else I can do? Thanks.

it would largely depend on what you ordered, please understand that soo many orders and so many neededing to be cancelled or amended will undoubtedly leave human error in the mix.

if you got a cancellation email, then unfortunately it is cancelled and not a great deal they can do about it, what item did you order?

Simmysim

I just got another delivery of coke woohoo !!!

That's 5 in total

twe

leebtyler wrote: »

it would largely depend on what you ordered, please understand that soo many orders and so many neededing to be cancelled or amended will undoubtedly leave human error in the mix.

if you got a cancellation email, then unfortunately it is cancelled and not a great deal they can do about it, what item did you order?

It was the HP printer but like a lot of people ordered way before those that received them who ordered 9hrs later.

Also hearing some people are able to use their codes for other purchases who had their printers cancelled by calling the helpline....?

BallandChain

I did one order of teabags on the 26th and received only a welcome pack which arrived today. No cancellation e-mail either. I was gasping for a cuppa too...

Missy007

1984ReturnsForReal wrote: »

If they sent you an order confirmation email to you prior to getting a cancellation you can demand a replacement. If they don't do that then you can sue them for the difference in cost that you would pay elsewhere.

Legally they are screwed on that one but only if they sent the order confirmation out. They didnt do that with most but they did with many.

Totally unprofessional.

So why don't you sue them?

*Scottish*Lass*

twe wrote: »

It was the HP printer but like a lot of people ordered way before those that received them who ordered 9hrs later.

Also hearing some people are able to use their codes for other purchases who had their printers cancelled by calling the helpline....?

Yeah, it's a bit unfair the way the orders have been processed. My items were in stock when I ordered (in theory at least) yet because I ordered early on I had less chance of getting them than someone who ordered the next day?

Would be great if that last bit was true!! Can anyone confirm that?

Keen_Saver

I ordered the night the deal went live, they took the money but just delivered a catalogue, have had to phone them for a refund, they said the 8GB cards I had ordered are out of stock and now discontinued yet people that ordered after me got theirs!