*** Sale Items + £20 off voucher Code (No Minimum Spend) @ staples

bruticus

leebtyler wrote: »

well i can certainly tell you it isnt, anything out of stock obviously is being cancelled as no stock = no contract of sale as no money has been taken.

anything that is in stock, IS being honoured.
if you dont like it, dont read it, but lets be frank here, you used a coupon that was LEAKED out and was never meant to be used by the public, that is why it had no restrictions, legally staples doesnt need to do anything about it, but they have, speaks volumes if you ask me, ive seen the back orders of over 3000 orders were working through.

it would have been easier if we had cancelled all the orders, and perhaps we should have, no pleasing some people.

To be honest I would have just ignored him, haha

leebtyler

flo22 wrote: »

My order of the 26th has been cancelled (to which no confirmation email was received), only did one order but it was a Western Digital hard drive.

hi flo22,

im sorry to hear that, i can assure you they are genuinely out of stock and discontinued, we didnt have that many left when the coupon leaked out, and they were very popular, given the fact our supplier is based in thailand for these, thats why we disconn'd them, they wont be supplying us likely again until jan feb next year, sorry you didnt nab a bargain.

leebtyler

bruticus wrote: »

To be honest I would have just ignored him, haha

i usually do, but i dont like people who come with a self entitlement attitude, this was a genuine occaision where if you got something, count yourself very lucky! same as the HP Touchpads we had a few months ago.

stuff like this happens from time to time, cant win em all.

flo22

leebtyler wrote: »

hi flo22,

im sorry to hear that, i can assure you they are genuinely out of stock and discontinued, we didnt have that many left when the coupon leaked out, and they were very popular, given the fact our supplier is based in thailand for these, thats why we disconn'd them, they wont be supplying us likely again until jan feb next year, sorry you didnt nab a bargain.

Thank you, I do not doubt you. I was just posting just to let anyone else who had no confirmation email know really, fully usderstand the position with regard to hard drives.

leebtyler

Simmysim wrote: »

The 2 orders of toilet roll & kitchen paper I got sent to my Mum's address has just been delivered

The 1 order I really needed for a printer got canceled they said it is oos when it is clearly for sale on their site

hi Simmy,

its definately out of stock, we have a website issue at the moment, causing items to display as in stock when they are not, its all related to the coupon issue im afraid, the stock database took a severe hammering, and quite frankly, hasnt recovered so well our tech guys are working on the website as we speak (or so they claim) but for the time being it will be the case of customers being able to order items which arent in stock, we will get there, sorry if this wasnt explained to you clearly, often the call centre send brief emails with no explanation.

if you have any questions ask away

busybee100

Just received a cancellation email then a confirmation email, money is still reserved. Unfortunately because I ordered Weds night and someone then posted my choice on hukd and Staples appear to have been working backwards through the orders, it is now out of stock.

Wish I'd ordered again now two days later.

leebtyler

1984ReturnsForReal wrote: »

Good shout.


However when someone is categorically telling me something I know to be untrue & spouting terms that they haven't even read I think I may as well point it out.

Fancy that. Not knowing your own contract.

actually i work retail, not direct, so our contract terms are in a different ball park entirely, direct where you placed your order is a business website not consumer, theyre a lot meaner on returns and refunds than we are in retail.

im covering on direct because of the coupon issue, still happy to help though if i can.

Happi

Have only read the last page of this thread and i am shocked at the anger people have here!

For real? what is the problem? You all used a multiple code which is a glitch! Staple have every right to cancel it if they wished, instead they tried to salvage a bad job and you lot kick off screaming about consumer rights?

You all make me feel like a bargain is not a bargain anymore, just greedy and rude.

1984ReturnsForReal_2

Happi wrote: »

Have only read the last page of this thread and i am shocked at the anger people have here!

For real? what is the problem? You all used a multiple code which is a glitch! Staple have every right to cancel it if they wished, instead they tried to salvage a bad job and you lot kick off screaming about consumer rights?

You all make me feel like a bargain is not a bargain anymore, just greedy and rude.

What multiple code?

I used one code that I was entitled to use. Don't know anything about any other codes.

Happi

1984ReturnsForReal wrote: »

What multiple code?

I used one code that I was entitled to use. Don't know anything about any other codes.

So you used a code no longer valid? why cry about it, move on to the next one!