*** Sale Items + £20 off voucher Code (No Minimum Spend) @ staples

whoimi

Correct The Thursday 27th in the Morning!!

whoimi

When did you order yours???

1984ReturnsForReal_2

whoimi wrote: »

When did you order yours???

I didn't order anything big. Ordered on the 26th at about 9pm.

Took my money & gave me confirmation & delivered a brochure.

Queried this via email Saturday & they have just answered with a standard cancellation email.

I am not going to bother with customer service but just found the CEOs email on hotukdeals.

Customer Service are obviously a waste of space.

A_Phoenix_of_Tangerine

Thanks again to the OP, and also to Staples for working through all these orders and sending out what you can despite probably losing out on a fair bit of profit - I'll definitely be using you again in the future. (Having my items turn up out of the blue, and at such an awesome discount, felt a little bit like Christmas had come early!) :beer:

1984ReturnsForReal_2

A_Phoenix_of_Tangerine wrote: »

Thanks again to the OP, and also to Staples for working through all these orders and sending out what you can despite probably losing out on a fair bit of profit - I'll definitely be using you again in the future. (Having my items turn up out of the blue, and at such an awesome discount, felt a little bit like Christmas had come early!) :beer:

I think we can safely say you getting your stuff is purely accidental & nothing to do with the competence of Staples staff.

Evidence for this - OPs of the original posts on hotukdeals not getting their stuff.

mrtopcat

ordered 2 x 460 pg tips and a ream of 500 copy paper on the 26th ,recieved confrimation of order on the 1st nov followed by an email saying pg tips out of stock and new stock next week ,then a dispatched email 1st nov for the ream of copy paper which arrived this morning ,just hope now that the pg tips arrive next week and are delivered

loeeza

I have only recieved a catalouge. Money has not been debited from account unless it has in the last 3 days.
Was worh a try. Thanks op

PG Tips commng in stock from tomorrow, will be delivered on Friday or Monday. Customer service staff was good ( well the one I spoke to, she also changed my delivery address)

leebtyler

as i said in my earlier post, i do not officially represent Staples, i am however happy to help where needed, all opinions expressed are my own and not those of Staples uk retail limited, anyone who sends anything to me does so at their own choice.

wether is right or proper under the forum guidelines doesnt bother me, i have long campaigned to the MD that we need an offcial presence on boards like these, in order to offer more proactive customer service, but they seem intent on the "traditional" routes, i mean, we dont even have a facebook page or twitter, US Staples does, im slowly wearing them down, and marketing are in discussion on the facebook page as i type this, so hopefully that will be live soon.

and obviously you are upset with Staples, the vitriol you have flung at them is quite apparent.
were a big company, we dont always get it right, but we do try.

KxMx

My order is due for delivery today Ordered on the 26th before 10pm.

leebtyler

sethipushpinder wrote: »

Well I am sure they are oos on many items as my printer got cancelled yesterday. I received a very rude email saying order cancelled and do not reply to the email. No mention what I should do if I need to contact.

This was my first order with Staples so not very good start. I think they are misleading customers.

Hi Seth,

i missed this one in all the posts, the email was sent direct from the operative cancelling the orders, unfortunately if everyone had replied to her personally, she would not have been able to respond to everyone, i have passed the feedback to our operations director for future emails.

if you would like to query anything there are two ways to contact us,

tel: 0844 546 7777

or by webform here;
http://www.staples.co.uk/ContactUs.aspx?topic=Any_other_questions

i would advise that at the moment, it is quicker to call as the emails are being worked on as quickly as possible, but there is a lot in the queue and the phones are relatviely quiet at the moment.