Hotel Chocolat Tasting club - £6.95 and up to7.95 cashback cancel details now in 1st

childofachimp

I took part in this offer (signed up in october), but I've not recieved the chocs yet, and I've got it in the back of my mind that I will need to cancel soon as I can't afford the regular membership fee! The chocs I choose were dispatched on the 02 November - according to my membership page. But I called them yesterday and they told me these chocolates are actually out of stock and won't be dispatched until the end of December! I changed to a different box on the phone which they said will be sent out this monday. We'll wait and see....

village_saver

BigMac1989 wrote: »

Mine came today, thanks OP

Me too, thanks op,:j cancelled online -all hassle free & lovely chocs for £1.95

GoToGal

None here yet, allegedly sent end of Oct

loobylou232

GoToGal wrote: »

None here yet, allegedly sent end of Oct

There's an awful lot not arriving isn't there? If I owned a company that had lost that much stock through RM, I'd be livid. They don't seem that bothered though.................

stevecosta

Not happy, just had my cash back turned down. It really is not right to advertise cashback, then refuse it. I'll be sticking to Thorntons in future, better choccies anyway.



QuidCare wrote 15 Nov 11 at 07:13

Response from Merchant. Declined - Did not meet terms and conditions set by merchant

kazire

Had a letter through yesterday saying the dark selection stock had run out due to recent high demand lol! And they were sorry they will get them out beginning of dec.

skibster

stevecosta wrote: »

Not happy, just had my cash back turned down. It really is not right to advertise cashback, then refuse it. I'll be sticking to Thorntons in future, better choccies anyway.



QuidCare wrote 15 Nov 11 at 07:13

Response from Merchant. Declined - Did not meet terms and conditions set by merchant

Did you pay 1.95 for the chocs, or 9.95? 'Cause the cashback was really only supposed to be for those paying 9.95, and it was just taking a chance on getting something you weren't really entitled to if you paid 1.95. If you paid the full price, then I can see why you're annoyed.

acR

kazire wrote: »

Had a letter through yesterday saying the dark selection stock had run out due to recent high demand lol! And they were sorry they will get them out beginning of dec.

I've had email to say that my Dark selection won't be delivered until the New Year. Hmmm will I be all chocolated out by then........I doubt it

dollydee

My chocolates still not arrived. Were supposed to be delivered yesterday latest! Customer services have told me they will send another box - could be up to 10 working days before it is delivered :mad:

My thoughts are that a number of the 'introductory' offers were probably not actioned for whatever reasons and if the customer complains hey ho, they can have their £1.95 refunded. The whole order process has had date discrepancies, with different information on the online account to the dates CS tell me the order was actually despatched.

Not a good introduction to the company and I will stick to Thorntons in the future.

janeroser_2

dollydee wrote: »

My chocolates still not arrived. Were supposed to be delivered yesterday latest! Customer services have told me they will send another box - could be up to 10 working days before it is delivered :mad:

My thoughts are that a number of the 'introductory' offers were probably not actioned for whatever reasons and if the customer complains hey ho, they can have their £1.95 refunded. The whole order process has had date discrepancies, with different information on the online account to the dates CS tell me the order was actually despatched.

Not a good introduction to the company and I will stick to Thorntons in the future.

Same here not impressed at all.