Fort-num & Ma-son error!!! Anybody want to try??!!

basscadette

I was going to make an order on these and before I clicked through it asked if I'd read the T & C's. Out of curiosity I checked them out in the pricing bit and it DOES say that if they make a mistake on pricing in the website they reserve the right to contact you to ask if you want to pay full price and not honour the mistake price. Despite the contyract formation info earlier, this was enough to put me off going through with the order as it would still apply despite the contract formation clause.

Although we try to ensure that all prices on the Website are accurate, errors may occur. If we discover an error in the price of items you have ordered, we will contact you as soon as possible. You will have the option of either reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat your order in respect of the incorrectly priced item as cancelled.

mookie

basscadette wrote: »

we will treat your order in respect of the incorrectly priced item as cancelled.

In the meantime we keep hold of your money until you call to claim it back. :eek:

strawberry_laces

I still havent had a cancellation email

strawberry_laces

basscadette wrote: »

I was going to make an order on these and before I clicked through it asked if I'd read the T & C's. Out of curiosity I checked them out in the pricing bit and it DOES say that if they make a mistake on pricing in the website they reserve the right to contact you to ask if you want to pay full price and not honour the mistake price. Despite the contyract formation info earlier, this was enough to put me off going through with the order as it would still apply despite the contract formation clause.

Although we try to ensure that all prices on the Website are accurate, errors may occur. If we discover an error in the price of items you have ordered, we will contact you as soon as possible. You will have the option of either reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat your order in respect of the incorrectly priced item as cancelled.

Hey I saw your sig............Have u had the baby yet ?:j

loveabargain13

I havent received a cancellation email however logging into fortnum I only have the fudge now on my order, am I able to cancel this order?

The toffee didnt appear on the website, but when I rang to cancel she could see toffee and fudge on the order, hmmmm is anyone going to wait and see what they get?

rchddap1

I'm in the same boat (except mine is a blank order). i sent them a message through their website form this morning. Am still waiting for a response.

wookeyhole1

rchddap1 wrote: »

I'm in the same boat (except mine is a blank order). i sent them a message through their website form this morning. Am still waiting for a response.

I have just looked at my account and it just says postage not any items. I have also looked at my bank statement and my money has been taken out. My order was due for tomorrow so I will wait until then and then contact them.

loveabargain13

You might get a F&M box with fresh air inside it! hehehe at least that won't break your teeth

czerniacha

My money has beed taken from my bank(not only reserved but claimed by them!)

I thought if there are problems and they can't contact you they cancel the order?

why do they take our money for nothing??

gentleorange

czerniacha wrote: »

My money has beed taken from my bank(not only reserved but claimed by them!)

I thought if there are problems and they can't contact you they cancel the order?

why do they take our money for nothing??

Revenge? So we all have to make the phonecall of shame?:D

It's a kind of grey area that they would take money for an order and then just keep it till it's claimed back. I always though that was the legal contract, when they take your money the order is yours, though maybe I'm wrong.