Fort-num & Ma-son error!!! Anybody want to try??!!

metoyoubear

No email reply,nor a refund

Axled

I've been charged the p&p even though I phoned up for a refund last week. Have phoned them again to request it. Will have to see if they can bring themselves to give me my full £2.95 back .

khal327

i got £2.95 refunded yesterday, i did email them but had no reply so might be worth checking your statements.

lolly3

Ive just checked my statement & they've automatically refunded. Had no cancellation email.

czerniacha

no reply to my email and no refund so far...

acR

Have just received this email from them, 10 days since I emailed them. I have already been automatically refunded.

"Thank you for contacting Fortnum and Mason.

I apologise for the delay of this email, we have been experiencing a high volume of correspondence recently and I apologise for its impact on the reply to this email.

Due to a pricing error on our website we were unable to deliver orders of product, Toffee 1lb. We apologise for this inconvenience and assure you that the delivery charge has now been fully refunded.

At Fortnum and Mason we endeavour to produce a high level of service, which has not been achieved on this occasion. Please do not see this as a reflection of our otherwise proud level of service.

If we can help you in any other way, please do not hesitate to contact us."

shirley999

Only just realised they took £2.95 from my credit card on 17th October. No toffee and no refund. Not impressed at having to spend time emailing them about it.

mamamoi

Have forgotten all about this ....... just checked my bank account and they have refunded postage on 29th Oct .... i've never emailed or called them, so they must be clearing the back log?

loobylou232

No e-mail and no refund here yet. I have e-mailed them three times now, disgusted.

J20BABY

I phoned as soon as I got the cancellation email, and still not been refunded. Have deleted all my emails now too. tut.