Co-Op bank - £200 if you switch to them

ejv

simoncorkswill wrote: »

the problem with the financial ombudsman is that it is a fag to fill in paperwork etc

Could you elaborate on this, please...

I've written complaint to Co-Op on 2/4/12 after being fed up of their CS.I've received their acknowledgement that they are looking into it and get back to me. I don't think they'll to do so :mad:and considering FOS referral after 8 weeks.

Could you explain the procedure please?

jalexa

simoncorkswill wrote: »

, the problem with the financial ombudsman is that it is a fag to fill in paperwork etc

I disagree. There is an online template which is just about big enough for this issue. It will fit if you give thought to the structure of your complaint.

I have just done that following the bungled closure of the barely opened account. You will receive a FOS acknowledgement after a week or so and an adjudicator will make initial contact in a month or so. At that point the bank is £500 down and still has to give its side of the story within a strict timeframe, something I believe they are virtually incapable of doing which will be be to their complaint cost.

No idea how long the adjudication will take but the point is the complaint record will tell its own story. So go for it.

simoncorkswill

Jalex ,

perhaps I phrased that badly , I meant it is a nuisance to have to do this for such a relatively petty dispute , I see the Ombuds as being there for more severe cases , agree certainly that the online form is helpful.

EJV you can do it here: you will need to put www. in front I am not allowed to post links being new.

financial-ombudsman.org.uk/consumer/complaints.htm

ejv

simoncorkswill wrote: »

I meant it is a nuisance to have to do this for such a relatively petty dispute

Thanx Simon for the link.:T
I feel that it shouldn't be swept aside as petty dispute as they were trying to poach customers from other banks by showing a carrot.I wouldn't have taken all the trouble of applying,switching etc unless they had offered the incentive.
I would be referring to FOS if they don't pay me in 8weeks.I wish many others would follow and expose the other face of this "great bank"

lju

ejv wrote: »

Thanx Simon for the link.:T
I feel that it shouldn't be swept aside as petty dispute as they were trying to poach customers from other banks by showing a carrot.I wouldn't have taken all the trouble of applying,switching etc unless they had offered the incentive.
I would be referring to FOS if they don't pay me in 8weeks.I wish many others would follow and expose the other face of this "great bank"

I will also do the same.

simoncorkswill

Reading through all the pages here it is clear what the Co-op were up to , make very generous offer apply rigid terms and conditions , most will not comply , there will be complaints and we will lose a few accounts , however peoples general inertia will mean that we will have gained a large number of accounts , we will not have paid out , job done.

So regretably use of the Ombudsman for a ruling on whether these terms were fair and readily highlighted will be required.

realaledrinker

simoncorkswill wrote: »

Just read they have been rejected for Lloyds branches .

Not quite!

Lloyds are no longer dealing with them on an exclusive basis but Co-op are still the preferred bidder for the branches.

realaledrinker

simoncorkswill wrote: »

Reading through all the pages here it is clear what the Co-op were up to , make very generous offer apply rigid terms and conditions , most will not comply , there will be complaints and we will lose a few accounts , however peoples general inertia will mean that we will have gained a large number of accounts , we will not have paid out , job done.

Genuinely, cokk-up, not conspiracy.

Agreed, not the best advert for a bank looking to treble in size by buying 632 branches & however million customers off Lloyds & convince the FSA they are fit for purpose.

SimbaSimon

I got my payment Completion date was 19th January so payment is as expected, i.e. on the fourth month and didn't need to contact them at all.

cptncanary

cptncanary wrote: »

Wow, January? Congratulations on getting the cash. :T

My switch was early December, and I'm STILL waiting :(

I've been told today, that I am eligible (I knew this all along) and should have the cash by 3rd May. We'll see.