Pipex switching to TalkTalk, contract void ?

TalkTalk

hi mrfrnks,


Although TT do use LLU it depends on what services you subscribe to and what exchange your connected to as to whether LLU is used or even available at the exchange.

To confirm this we would need to know the service you are going to connect to (is the migration of both BB service and phone or phone only) and the exchange you are connected to.

Regards

Mark
TalkTalk Online Community Executive

mrfrnks

I am on a LLU (did the 17070) and want to migrate both BB and telephone. The point I'm trying to get over is that when we took the contract with Toucan we didn't agree to LLU. Somewhere between Toucan being taken over by Pipex and then subsequently TalkTalk our line has been moved.

macman

You do not have to 'agree' to LLU. Your telcom can LLU the line if they wish.

TalkTalk

Hi Mrfrnks,

At each stage of aquisition you will have been given new terms of contract. TalkTalk Terms have always had the terms relating to migrating the line to LLU if this is available in the exchange. It would also have been accompanied by a letter when the upgrade took place.

Regards

Mark

2see

hi,
i`ve had the pipex letter & just had my latest pipex bill come a few days ago
if i decide to leave pipex, can i leave now / this month or do i have to give them a months notice ?
been with them for approx 7 years so i think i`m on a rolling monthly contract.
thinking of going for bt infinity.
any advise out there.

macman

You will be on the standard 30 days notice, unless you have inadvertantly commenced a new minimum term contract.

2see

thanks for the quick reply macman,
this may be a dumb question,
if i called pipex today to leave would the 30 day notice start ?

macman

It would start from the day you gave notice.

2see

thanks for that, never jumped ship before !!

ch-ch-changes

2see wrote: »

hi,
i`ve had the pipex letter & just had my latest pipex bill come a few days ago
if i decide to leave pipex, can i leave now / this month or do i have to give them a months notice ?
been with them for approx 7 years so i think i`m on a rolling monthly contract.
thinking of going for bt infinity.
any advise out there.

I'm in a similar boat

Can anyone tell me, if I 'accept' the new terms by not saying anything is this equivalent to signing a new contract that I will be locked into for 12 months, or will I still be able to move on by giving standard notice when I;m ready as I would be if my Pipex deal continued?

Thanks