I dropped my 2 month old iPhone 4 into the canal

diamonds

koloko wrote: »

Insurance no longer an option, looking at santander's fine print the maximum i can claim for something damaged by water is £250, and there is an excess of £200. And then when I dig deeper, under the seventeen thousand things it lists under "Items we do NOT cover" they list "mobile telephones".

Insurance has never come in useful in my life, not once. I used to have mobile insurance to cover lost or stolen phones. Then I lost my phone and tried to claim and they wrangled out of paying on a technicality because I couldn't tell them exactly where I'd lost it.

Gonna go get me a couple of tins of beans and some string.

thieving from the soup kitchen ! you know i work hard to donate to the hungry and you steal their laces and food....your iF(lop) deserved to drown like the ugly soul it was

koloko

diamonds wrote: »

thieving from the soup kitchen ! you know i work hard to donate to the hungry and you steal their laces and food....your iF(lop) deserved to drown like the ugly soul it was

Thanks for that - now put down the super extra and step away from the computer.

For all those Apple Iphone doomsayers out there - I took the Iphone to the Apple Store this afternoon, admitted it was dropped in canal and said I knew that nulled the warranty. They tested it, scraped half a ton of gunk out of it, and declared it broken. Then out of nowhere the guy just gives me a brand new iPhone 4 without charge stating something about my "Honesty over the water damage"

Say what you want about Apple but that is riproaring first class customer service.

Rev

koloko wrote: »

Thanks for that - now put down the super extra and step away from the computer.

For all those Apple Iphone doomsayers out there - I took the Iphone to the Apple Store this afternoon, admitted it was dropped in canal and said I knew that nulled the warranty. They tested it, scraped half a ton of gunk out of it, and declared it broken. Then out of nowhere the guy just gives me a brand new iPhone 4 without charge stating something about my "Honesty over the water damage"

Say what you want about Apple but that is riproaring first class customer service.

You've reminded me of one of the biggest reasons I love having an iPhone. If it goes wrong, I don't send it away and wait a month for them to send it back (or in Sony's case, send it back unfixed three times thus leaving me with no phone for three months), I don't have to chase anything up with repairs etc. I walk into the shop and walk out with a new/fixed phone. Fantastic.

Still, the 4S is a giant fail.

Guys_Dad

Rev wrote: »

You've reminded me of one of the biggest reasons I love having an iPhone. If it goes wrong, I don't send it away and wait a month for them to send it back (or in Sony's case, send it back unfixed three times thus leaving me with no phone for three months), I don't have to chase anything up with repairs etc. I walk into the shop and walk out with a new/fixed phone. Fantastic.

Still, the 4S is a giant fail.

Sounds like you have had a lot of experience in returning faulty Iphones. Glad you appreciate the Apple service - I prefer having handsets that don't go wrong and have only had 1 in 10 years that went wrong.

Obviously not an Iphone.

Rev

Guys_Dad wrote: »

Sounds like you have had a lot of experience in returning faulty Iphones. Glad you appreciate the Apple service - I prefer having handsets that don't go wrong and have only had 1 in 10 years that went wrong.

Obviously not an Iphone.

LOL, I knew someone would say that. Apple haters are so predictable.

I've had my iP4 for 16 months, I'd consider myself a heavy user. Before that I had a 3G. I've been the apple shop to have the iP4 replaced once. Due to my own stupidity when I messed up jailbreaking it.

Before that I had three sony handsets, one the slider went and I had to send it back, was without a phone for a month, the other the speaker went - was without a phone for three months. These were at the time flag ship phones (C9O5 and the W995), both cost me £350+. Third worked fine.

So I suppose I should go around slagging sony off for constantly breaking. People saying apple stuff breaks all the time are talking crap. I don't know anyone who's had repeated problems with their iPhones.

So thats great that you've only had one phone break in ten years. I hope it continues. I also hope I have the same luck, and if I continue using an apple phone, I'll be happy knowing that if it does break, I can pop to a shop and get it fixed. Instead of posting it off, to get it back up to a month later in god knows what condition.

I'm a fan of apples products, for me anyway, they do what I need so I'm happy. But I'm not a fangirl, I'm looking at android phones right now, because of the fail that is the 4S. But at the end of the day, like them or hate them, their repair policy is head and shoulders above everyone else.

TehJumpingJawa

koloko wrote: »

Then I lost my phone and tried to claim and they wrangled out of paying on a technicality because I couldn't tell them exactly where I'd lost it.

:rotfl:

/facepalm

Guys_Dad

That's a fair answer, Rev.

I was a fan of Apple in the beginning and introduced Apple IIE computers into the company I worked for in the early 80's.

However, this morning's TV's sad news about Steve Jobs encapsulated my current views of the company. The newsreader described him creating a company that had an "almost cult following".

Now cults don't always have objective appraisal. I cringed watching Apple shop employees rushing out with Scientology-like fervour, high-fiving the faithful who have queued for days for the latest gizmo from Apple. The whole company ethos is one of smugness, and that's what I am not a fan of.

However, I will go along with the Apple service centre being able to sort out problems on the spot, often doing free replacements as in this thread as well as cheap (based on Apple selling costs) replacements when Iphones have broken out of warranty. But I object to their control over selling prices and, most of all, their protectionism.

Android/Google allows many manufacturers to make handsets to broaden the competitive base and different sources of technology advancement, rather than just one. I am a fan of "open source".

Rant over. :beer:

diamonds

koloko wrote: »

Thanks for that - now put down the super extra and step away from the computer.

For all those Apple Iphone doomsayers out there - I took the Iphone to the Apple Store this afternoon, admitted it was dropped in canal and said I knew that nulled the warranty. They tested it, scraped half a ton of gunk out of it, and declared it broken. Then out of nowhere the guy just gives me a brand new iPhone 4 without charge stating something about my "Honesty over the water damage"

Say what you want about Apple but that is riproaring first class customer service.

super ? pmsl

how about buying it abroad, replaced by network as faulty within 4 weeks but nothing to prove such & your warranty is as good as a submerged i4 with apple refusing to take emails to the network as proof you have requested such....

JimmyTheWig

koloko wrote: »

Then out of nowhere the guy just gives me a brand new iPhone 4 without charge stating something about my "Honesty over the water damage"

Nice one.
Well done Apple.
And well done you for not trying the insurance fraud that was suggested earlier.

visidigi

its the only thing that I think Apple are awesome at.

This is coming from someone who has had three HTC handsets in the last 12 months, and has spent 4 months without a HTC handset during that time. You do the math.

Congratulations to you for your honesty, and for Apple going above and beyond.