Delivery rights discussion

bod1467

MotheroftheKid wrote: »

Short of delivering the package myself, what do I do with it?

You have a duty of care for the item. You must contact the supplier to offer them the opportunity to recover the goods (at their expense and your convenience) - which it seems you already have. After a certain period of time (30 days?) they can be classed as unsolicited goods and you can do what you like with them.

tomjonesrules

bod1467 wrote: »

You have a duty of care for the item. You must contact the supplier to offer them the opportunity to recover the goods (at their expense and your convenience) - which it seems you already have. After a certain period of time (30 days?) they can be classed as unsolicited goods and you can do what you like with them.

The law on unsolicited goods does not cover genuine mistakes. However, if it was tried in court a test of reasonableness would be applied, and if the recipient of the goods could prove they had made a good effort to allow for the item to be retrieved by the sender they would not be penalised for eventually disposing of it.

inglesito

I have just wasted an entire Saturday waiting for the DX (who are shockingly bad anyway, judging by my past experience of trying to receive Ticketmaster tickets) to deliver my new passport.

Feel like a complete mug for waiting in but who should I now complain to? Would the Home Office listen to me? Surely this is the courier company's failing.

:mad::mad::mad:

arcon5

bod1467 wrote: »

You have a duty of care for the item. You must contact the supplier to offer them the opportunity to recover the goods (at their expense and your convenience) - which it seems you already have. After a certain period of time (30 days?) they can be classed as unsolicited goods and you can do what you like with them.

I'm sure I read somewhere a while ago after 6 months you no longer have the duty of care and may dispose of the goods. May try find the source of the info shortly.

John_Pierpoint

MotheroftheKid wrote: »

Very interesting read. What happens when you get delivered a package not intended to you, the courier company mixed up the towns? No mobile number on card of courier. I phoned the courier company (0844 number) - recorded message, no option of speaking to an actual person, was told to get in touch with my supplier. I emailed the courier compay, standard reply - get in touch with my supplier) I left it a week or so, hoping the courier would realise the mistake and collect from me. Emailed supplier - no reply.

Short of delivering the package myself, what do I do with it?

How big is the package?

Does it look like something nice for Xmas?

If it will fit stuff it back into a post box - let them demand a delivery charge.

Bextonian

I can only endorse all that has been said about failed deliveries, but why no mention of failed collections? This week I have waited in for two days for a parcel to be collected and on both days the courier did not turn up. It was booked with DHL via Parcel2Go and after 2 wasted days I was left with no alternative but to cancel the order. I then had to make a trip to the post office and pay almost twice as much for the ParcelForce service. I received no apology or explanation from Parcel2Go and although they have promised me a refund, it has still not come through. Should I too not be entitled to some compensation?

tomjonesrules

Bextonian wrote: »

I can only endorse all that has been said about failed deliveries, but why no mention of failed collections? This week I have waited in for two days for a parcel to be collected and on both days the courier did not turn up. It was booked with DHL via Parcel2Go and after 2 wasted days I was left with no alternative but to cancel the order. I then had to make a trip to the post office and pay almost twice as much for the ParcelForce service. I received no apology or explanation from Parcel2Go and although they have promised me a refund, it has still not come through. Should I too not be entitled to some compensation?

Not a hope from Parcels2Go! At this time of year I would not risk booking through a third party, experience from last year taught me that those who did so were the lowest priority.

arcon5

Last year I was using Hermes for parcels, RM for packets and a combination of DHL & CityLink for 24hr deliveries --- you'll never guess who was the most reliable, even collecting parcels on the 20th and there on Christmas eve when everyone else had a 5 day wait on collections or taking several weeks to deliver parcels (although it was Icy out).....................

Hermes :eek:

Flyboy152

Jazx68 wrote: »

I'm having the same problem with any company that uses HERMES delivery. Since September we've had Asda, Evans and New Look parcels dumped half a mile away from our house at an abandoned, uninhabited cottage on a main road.

All 3 parcels tracked and marked as "Delivered to a secure location"

1st parcel - undelivered/stolen?
2nd & 3rd parcels found at above cottage location (we have now assumed the 1st parcel probably got left there and stolen before we had a chance to see it.) It was NOT a secure location, they were left on the outside doorstep open to wind, weather and any opportunist thief that passed by.

Like the above poster, we live on a farm up a half mile drive. We get many successful deliveries, but live in dread of anything coming via HERMES.

I don't want compensation, but I do want the companies who use these delivery services to demand a better service on our behalf and actually listen to our complaints about it. I'm still unsuccessfully trying to get somewhere with New Look, thankfully both Asda and Evans at least acknowledged the problem. I don't expect goods costing £50-£100 to be left dumped outside an uninhabited cottage door available for all to see or weather damage. It is a stressful enough time of year, we really don't need this kind of behaviour on top of that.

Due to the 1st missing parcel "delivered to a secure location" I marked all subsequent orders not to be left outside and left our telephone number. Still Hermes left them dumped outside, half a mile away from where we actually live. What are we supposed to do? :mad:

Maybe if you made it easier for the courier to identify your property better, it would help. One of the worse things that would drive me up the wall, when I was helping out my friend, was people who didn't put the name of their house outside their property, or decided to change the house name without telling anyone. One person in particular, who said that they changed the name of their house, because they wanted to screw around with Royal Mail. But they still ordered stuff in the old name of the house. Then there are the ones who live in houses down anonymous lanes, off the main roads. They refuse to make any indication that any houses exist down the lanes, so no one knows they are there.

Is your house's name plate next to the cottage, making it look like that is the actual house?

angrybunny

hi
my problem at present is as follows
i ordered a dvd set box from amazon which came promptly BUT on most dvds (multiple discs per case)the internal hinges are broken .so i can return the damaged item and print a lable and take it to the post office. amazon says in its return rules that it compensates up to £1.24 postage cost but if the item gets lost(which has happened before with royal mail) i will be charged for the replacement item again(£50). royal mail only pays a few stamps compensation. or i could take out extra insurance for £6.40 with royal mail for up to £ 100 value compensation-so if the item doesn't get lost i have paid an extra £6.40--i have kept the damaged item sofar
.surely the whole point of paying the royal mail the normal postage cost should make them liable for full monetary compensation in case of them failing to deliver.

2nd gripe:
we ordered an item at work online and paid £6 extra for 'next day delivery' as we needed the item. our company has open glass doors with someone on reception all day 8am to 7pm and we are the only premesis with our post code. the delivery never came , so we phoned the seller who refused any refund of the £6 and told us the courier was responsible and would not be told otherwise
we then phoned the courier who claimed to have been at our premesis at 2pm and left a note 'at the brown door' as nobody was in . needless to say we have no brown door. they delivered the item without problems the next day
how do we get at least our £6 back without spending more money on pointless phonecalls-can we report the seller to trading standards?-i would forgo the £6 if there is any possibility of forcing them to address the problem , we definitively wont be using the seller again having
been very unhelpful and rude.
i know (personally) some delivery drivers who are overworked and rushed and alot of 'can't be bothered if i have been given wrong info by the depo 'etc and want to get back home after way to many multidrops to fit in 1 day(within the speed limit)
but if the seller can be held to account via a simple way (like claiming the money back through the credit card company if over £100) even for smaller amounts he will ensure him/herself that the courier service has to be shipshape or else the seller should have the right to take compensation directly from the courier .