Delivery rights discussion

roguetrooper72

puddings wrote: »

and my pet hate.... houses that don't have a door number displayed - especially long stretches of houses where not one of them shows a door number - not just a pain for delivery drivers but for taxis, postmen, emergency services. WE ARE NOT PSYCHIC!

Yes very annoying and the houses with a name instead of a number, yet the name is way too small to read from the roadside, or hidden on a plaque on the floor. Door number stickers don't cost much but in the end could save your life as emergency services could end up spending extra minutes searching for your house.

grangrad_2

We recently took delivery of a TV from Argos, fortunately we were both on holiday from work but your artice did make me think.

My wife is not allowed to cancel any leave once booked, Argos contacted us at 6.30AM and delivered just before 7.00AM, now had my wife taken the day off of work this would have been pointless as she could have still went as the delivery was so early (we were not complaining of the delivery time), this freed us up for the rest of the day.

There is nothing worse than having to wait in all day for a delivery and being either last or not turning up, we live in the countryside and it's not possible to rely on a neighbour.

sanity_

Edny wrote: »

Result of the above letter was that I still had to take an elderly infirmed woman all the way back to reclaim her money and eventually they sent her a £10 cheque.
They even had the cheek to ask her to cash it in quickly as they wanted their books to tally for the end of their financial year.

In these circumstances, in spite of my earlier post, I would be demanding compensation myself!

I suppose this is the difference between dealing with a huge retailer and a one-man-band like me. I couldn't live with myself if my customers were treated like the lady in your letter. It simply wouldn't happen.

debshawki

I recently ordered for a parcel to be picked up and delivered on a 3-5 day slot. After taking three days of no shows I finally got a call back from the driver who explained he only had half of the address so hadn't tried to collect. After a long live chat with one of parcel2go's customer support operators I managed to make her realise that my full details had been given, the driver had my number yet didn't try to contact me until I started creating a fuss and it did not comply with the service I had purchased. Whilst apologetic she kept insisting that the service was acceptable as from being collected it had been delivered within 3-5 working days. Not at all happy with this I demanded to be given the correct channels to make a formal complaint. Two minutes later I was reimbursed £10. My original costs had only been £4.99!

sanity_

grangrad wrote: »

There is nothing worse than having to wait in all day for a delivery and being either last or not turning up, we live in the countryside and it's not possible to rely on a neighbour.

Most companies, mine included, offer 'timed' deliveries such as before 9.30 or before 12.00. There's an additional cost, but I guess it depends upon how much value you place on your time.

Why not just get it delivered to work and avoid taking the time off in the first place or buy it from a shop?

I'm a little bemused that it even crossed your mind that Argos have possibly inconvenienced you by delivering the stuff early.

Flann1gan

Hi,

I've got a slightly different scenario whereby I called my seller to return a faulty item (a rug which unravelled at the end).

I had to take a day off work for the courier who never came.

I then had to take another day off work for the collection - which did happen this time.

I was intending claiming for the time off, but because its a returned item, where do I stand?

dianac16

I have had so many problems with the post
Yodel for instance sent a parcel to Coventry which is 30 minutes away to their distribution centre, it was then sent to Bristol which is about 4 hours away, we still dont understand where the parcel is and amazon said we have to wait till 13th December to do anything about it.
UPS left a parcel of limited edition Nike trainers outside, I was in. These have gone missing and Nike are trying to trace them. Try ebay they are now selling for over £400, and we cant get anymore.
Boots sent out two parcels via Yodel, still waiting for one, its been out for delivery for 3 days.
Studio24 sent a personlised chair out on the 23rd November, no one knows where it is.
Then the postman leaves a card to say we are not in, not once but 3 times, he didnt even bring the parcels just the card and didnt bother knocking the door. Its just so stressful ordering things in November and them going missing.

ortlieb

Having read these posts i have some sympathy for customers and the small retailers when they say we cant recover costs from delivery companies.
However the bottom line is as a retailer you are in business to sell your products to the customer. you provide a delivery service to the customer and you should ensure that the customer gets what they ordered at a resonable delivery time.
your business will only survive and also same for delivery companies if you get the order to the customer. if you cannot do this then you shouldn't be in business.
And yes customers can be awkward but that has always been a factor when you run a business and you allow for that.
Customers some are a pain but they make you money. (again If you cant make money you shouldnt be in business)
Also i cannot understand in a 24 hour society that delivery companies cannot deliver evenings only upto 10pm /11pm
why would you want to deliver during the day when nearly all your customers are at work or have to take the day off.
Again it boils down to given the customer want they need.

arcon5

ortlieb wrote: »

Having read these posts i have some sympathy for customers and the small retailers when they say we cant recover costs from delivery companies.
However the bottom line is as a retailer you are in business to sell your products to the customer. you provide a delivery service to the customer and you should ensure that the customer gets what they ordered at a resonable delivery time.
your business will only survive and also same for delivery companies if you get the order to the customer. if you cannot do this then you shouldn't be in business.

what are you talking about? All the complaints on this forum are those couple % of people who have had parcels delayed or lost. The business has no control over this whatsoever and will (or should be doing) be considering these costs when pricing goods --- but to expect the retailer to have to compensate you for days off work is not just unrealistic, but ridiculous!

Unfortunately these issues are a part of life, you can't be expected to be compensated everytime something goes wrong in life.

I've always thought MSE to be a very useful tool -- but if this article is the start of a bunch of crazy money grabbing compensation culture fuelled articles then maybe some perspective is needed.

I eagerly await the next article...

Reclaiming your additional expenses when your journey is affected by road works/road closures..

I was in Starbucks a few days ago, took nearly 10 minutes from queueing to getting my drink, I beleive Starbucks aim to serve you and have your drink within 6 minutes -- maybe I have a claim there also? If i'm nipping in on a 10 minute break it will make me late clocking back in!!!!!

smala01

arcon5 wrote: »

I was in Starbucks a few days ago, took nearly 10 minutes from queueing to getting my drink, I beleive Starbucks aim to serve you and have your drink within 6 minutes -- maybe I have a claim there also? If i'm nipping in on a 10 minute break it will make me late clocking back in!!!!!

Actually i do remember as a student getting my meal free from macdonalds for it taking longer than x minutes to prepare. A friend told me about their guarentee and being a pennyless student tried my luck...