Delivery rights discussion

effingpot

I'm trying to work out how to complain and what to ask for from Moonpig who snatched a Mothers' Day order away from our local florist, from us boys based on a slick ad campaign, nice flowers and a "guarantee" of delivery yesterday. Of course that never happened and now we have one upset mother and three angry sons. Calling Moonpig on their help line gets you onto (chargeable) hold for so long you hang up - there are no clues how long you'll wait. They do not respond to emails, their customer service form or feedback.

Getting the money refunded doesn't really do it. The point of the gift was to delight our Mum as their lovely ads point out, on the day! Though we didn't incur additional costs, more the upset. The tracking system suggests they have been at some "hub" for two days and are still there. So the update email saying they will be delivered today also looks like rubbish.

We can still write a letter to them, or carry on holding (we waited 30 mins yesterday and today with no answer). That cost another few quid!

Suggestions other than what's in the article welcome if anyone has dealt with Moonpig before. It's our last time with them, that's for sure!
thanks, Mike.

unholyangel

effingpot wrote: »

I'm trying to work out how to complain and what to ask for from Moonpig who snatched a Mothers' Day order away from our local florist, from us boys based on a slick ad campaign, nice flowers and a "guarantee" of delivery yesterday. Of course that never happened and now we have one upset mother and three angry sons. Calling Moonpig on their help line gets you onto (chargeable) hold for so long you hang up - there are no clues how long you'll wait. They do not respond to emails, their customer service form or feedback.

Getting the money refunded doesn't really do it. The point of the gift was to delight our Mum as their lovely ads point out, on the day! Though we didn't incur additional costs, more the upset. The tracking system suggests they have been at some "hub" for two days and are still there. So the update email saying they will be delivered today also looks like rubbish.

We can still write a letter to them, or carry on holding (we waited 30 mins yesterday and today with no answer). That cost another few quid!

Suggestions other than what's in the article welcome if anyone has dealt with Moonpig before. It's our last time with them, that's for sure!
thanks, Mike.

They're active on twitter (12 mins ago) - maybe try there?

lincroft1710

effingpot wrote: »

Getting the money refunded doesn't really do it. The point of the gift was to delight our Mum as their lovely ads point out, on the day!

What would "do it"? Mother's Day has passed, they can't re-create the delight your mum would have experienced as she has already been disappointed. If they offer some form of compensation in addition to a refund it won't alter the way your mother felt on the day.

effingpot

Twitter worked - they seem to respond to that quicker than their customer support routes. They refunded the money and might send my Mum something extra to say sorry (my suggestion to them based on the comment above).
thanks for the pointers :-)

Crunch5

Hi all.

I'm going through a current court reclamation process as I had 6 missed deliveries (all on different days).

The online retailer is hiding behind their standard T&Cs which state that delivery is approximate. However, if their delivery agent confirms that delivery will occur on a fixed date (e.g. 2 May), I'm assuming that this then moves the whole contractual side away from estimated deliveries?

Any thoughts welcome especially how best to word my claim document to the court...

Many thanks

Checkerr

I ordered a bicycle tracker from integrated trackers website and I haven't heard anything yet........ not even an acknowledgement that my order was received. It's almost 2 weeks since I paid online now.

The payment was PayPal and I used my credit card. PayPal gave me a receipt and that is all. Nothing from the company. I have emailed them with my receipt number but no response. I de used to call the number today and it tells me the number is wrong. I am beginning to wonder if I will see the tracker or get my money back.

Any thoughts as to what I do next? Can the credit card company refund me ? Was this a scam?

wealdroam

Checkerr wrote: »

I ordered a bicycle tracker from integrated trackers website and I haven't heard anything yet........ not even an acknowledgement that my order was received. It's almost 2 weeks since I paid online now.

The payment was PayPal and I used my credit card. PayPal gave me a receipt and that is all. Nothing from the company. I have emailed them with my receipt number but no response. I de used to call the number today and it tells me the number is wrong. I am beginning to wonder if I will see the tracker or get my money back.

Any thoughts as to what I do next? Can the credit card company refund me ? Was this a scam?

What number did you call them on?

The number on their 'contact us' webpage is 020 7127 5082.

Use Paypal's Buyer Protection Scheme if you are looking for a refund.

vaderag

Do these rules apply to service supply?

I have taken the day off today to await a broadband engineer to switch my broadband to BT. I received nothing to the contrary that it would be between 8 and 1pm, but calling BT they are saying that (for some reason) the order has been cancelled with the wholesaler...

What are my rights here as I am almost certainly going to need to take an extra day off for this

katyw2

Hi
We have waited 14 weeks for 2 new 3-seater sofas but when they were delivered this week the company had ordered 2 single chairs. They have said to keep these until the correct items can be delivered (expected to be 12-16 weeks again) and are hoping to supply us with a 3-seater sofa this weekend. There are 4 adults in our family and now only 2 comfy chairs to sit on. We also regularly have guests but over the next few weeks (i.e. the Christmas period) this will be even more so. We are going to try to claim compensation but would welcome thoughts from others as to how much this should be. I still cannot quite believe what the company has done and I'm not sure they realise how much this is upsetting us and causing us great inconvenience. Any suggestions would be very gratefully received.

Also I am not sure whether to state the company's name (a very well known company) or threaten to do so to gain more leverage with them. I get very upset when I see their Christmas advert on the TV...

custardy

katyw2 wrote: »

Hi
We have waited 14 weeks for 2 new 3-seater sofas but when they were delivered this week the company had ordered 2 single chairs. They have said to keep these until the correct items can be delivered (expected to be 12-16 weeks again) and are hoping to supply us with a 3-seater sofa this weekend. There are 4 adults in our family and now only 2 comfy chairs to sit on. We also regularly have guests but over the next few weeks (i.e. the Christmas period) this will be even more so. We are going to try to claim compensation but would welcome thoughts from others as to how much this should be. I still cannot quite believe what the company has done and I'm not sure they realise how much this is upsetting us and causing us great inconvenience. Any suggestions would be very gratefully received.

Also I am not sure whether to state the company's name (a very well known company) or threaten to do so to gain more leverage with them. I get very upset when I see their Christmas advert on the TV...

What were you sitting on the day before delivery?