Delivery rights discussion

lincroft1710

katyw2 wrote: »

and are hoping to supply us with a 3-seater sofa this weekend. There are 4 adults in our family and now only 2 comfy chairs to sit on. We are going to try to claim compensation but would welcome thoughts from others as to how much this should be.

Also I am not sure whether to state the company's name (a very well known company) or threaten to do so to gain more leverage with them. I get very upset when I see their Christmas advert on the TV...

They have acknowledged their mistake and are obviously trying to help you out. Will naming the company get the correct sofas delivered to you earlier than promised?

Compensation? Money won't change the situation but perhaps a goodwill gesture of £50 from the company wouldn't be an unreasonable request.

katyw2

We had 2 3-seater sofas but had disposed of them the day before as requested by the company so that the room was free for them to deliver the goods. We certainly don't have enough space to have 4 3-seater sofas...

IAmWales

Also I am not sure whether to state the company's name (a very well known company) or threaten to do so to gain more leverage with them. I get very upset when I see their Christmas advert on the TV...

Would you like some compensayshun for your emotional distress?

Naming the company isn't going to make much difference, they've messed up and they're doing their best to sort it. You can't turn back time, so what more would you like them to do?

I don't believe the company requested that you disposed of your other sofas, that was your choice. I tend to allow for an overlap of a few days with furniture for situations like this, which is why my lounge is currently taken over with two sofas!

katyw2

They did ask for the room to be ready for the delivery - we had no other option than to dispose of the sofas. We have decorated the room and were all prepared for the goods as clearly written on the sales document. I don't want this to happen to anyone else but I cannot see that it will not unless they change their processes. Why don't they write to us to confirm the order? We have spent nearly £3,000 to be left in a worse situation than we were in last weekend. I would not have minded a further delay etc if we still had our previous sofas. I have had to keep ringing them up to find out when the goods would be delivered and then they deliver the wrong items. When I have rung I have been asking when are the sofas going to be delivered. All seemed to be so good last weekend and now everything is a mess because of their mistake and the fact they don't seem to double check anything. Spending nearly £3,000 is a lot of money for us and to end up with this is just a nightmare.

katyw2

Also they are only supplying an interim sofa because we have insisted they do something. They have large furniture showrooms within their stores throughout the country so have plenty of access to a few sofas but they have only managed to come up with one - or so we hope - it hasn't been delivered yet. We understand that things go wrong but in my opinion it is how a company deals with these things that makes them a good company or not. They seem to be treating us as a nuisance rather than trying to help and also trying to ensure this doesn't happen to others. Over the years we have spent a lot of money with the company and bought our previous sofas from them about 8-9 years ago. I suppose I just expected far more from them. I am talking about House of Fraser and when I see their advert with the song "who stole the merry out of Christmas" well they certainly have done for me this year :-(

Toki

I would like opinions on a failed delivery by a Amazon and the follow up issues I've had dealing with them please.!

Story below.!
1. Order placed and out for delivery on the 2nd of December.!
2. No delivery received so contacted via online chat on the 4th of December. Told that the item had been lost and a new order placed with expedited delivery on the 4th. When mentioning the failed delivery rights, got offer £5 then £10 most they could do. If I wanted to take it further contact them via email cs-reply@amazon.co.uk which goes to the exec office.
3. Lost items also turned up on the 5th of December.!
3. Contacted them via email to ask for £40 for 3 hours off work and got a reply referring me to section 7 under conditions of sale where they won't accept consequential loss.!https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=1040616
4. I've emailed back and fore a couple more times but no movement at all. They said the chat agent was wrong to offer compensation and training will be provided. No compensation or goodwill gesture.!

Am I right in thinking this is unjust? Part of me wants to take this further (small claims court) but the other part of me thinks I can't be bothered with the stress, time and money to settle for such a small amount of money. It's the principle and attitude that's really annoyed me.

Appreciate your thoughts. Thanks in advance.

LilElvis

My thoughts. If the 3 hours missed off work was for the 2nd delivery then you need to suck it up as you have a duty to mitigate your losses so could have asked for this delivery to have been sent to your work/ Amazon locker or one of their other delivery points.

Toki

LilElvis wrote: »

My thoughts. If the 3 hours missed off work was for the 2nd delivery then you need to suck it up as you have a duty to mitigate your losses so could have asked for this delivery to have been sent to your work/ Amazon locker or one of their other delivery points.

Thanks. I am unable to get things delivered to work. Even with locker, it is still a good 15 minute drive each way at my own cost. They've handle it poorly in my view. What I neve mentioned before was that chat offered me £10, I asked for £40 they said that email and they would be able to help as long as I got a signed letter from my boss, which I did. Even if offered £20 I likely would have accepted.

It's left a bad taste with me and I certainly won't use Amazon if there are any other options so will cost them more than this in the long run. Although realise that won't make a blind bit of difference to them with their annual turnover!

Knits

Could anyone give me advice about a missed Ikea delivery please. They were due to deliver yesterday and didn’t turn up. I spent 1 hour 15 minutes on the phone to them being repeatedly fobbed off (they told me to call Parcelforce but couldn’t give me any reference number so Parcelforce couldn’t help). They eventually admitted the goods are still in their warehouse and will now be delivered sometime in January.

I will have to be home for a second delivery so that’s one expense. But also I will have to buy replacements as the items are Xmas gifts. As it’s now so close to Xmas I’m going to spend a lot for next day delivery of replacement gifts. Can I expect Ikea to compensate me given that they completely failed to deliver on the date stated in the contract. I don’t see why I should be left out of pocket to quite a significant degree because, by their own admission, they had some “operational issues” and didn’t dispatch my order, or even tell me that there was a problem.

Any advice would be appreciated, thank you!

KeithP

Knits wrote: »

Could anyone give me advice about a missed Ikea delivery please. They were due to deliver yesterday and didn’t turn up. I spent 1 hour 15 minutes on the phone to them being repeatedly fobbed off (they told me to call Parcelforce but couldn’t give me any reference number so Parcelforce couldn’t help). They eventually admitted the goods are still in their warehouse and will now be delivered sometime in January.

I will have to be home for a second delivery so that’s one expense. But also I will have to buy replacements as the items are Xmas gifts. As it’s now so close to Xmas I’m going to spend a lot for next day delivery of replacement gifts. Can I expect Ikea to compensate me given that they completely failed to deliver on the date stated in the contract. I don’t see why I should be left out of pocket to quite a significant degree because, by their own admission, they had some “operational issues” and didn’t dispatch my order, or even tell me that there was a problem.

Any advice would be appreciated, thank you!

Assuming you ordered online, and as you will buy replacement gifts, why don't just phone Ikea again and cancel the order?