Total computer mess-please help

ampersand

It's best if I post what I've just updated on the Slow Computer sticky -

Good morning all -
Last night I began a Thread re: non-playing i-player.
I had kind and persistent help from several msers, especially custardy and santer.
It grew as follows -

https://forums.moneysavingexpert.com/discussion/comment/47285487#Comment_47285487

-and I have now begun again.

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 09:19:37, on 29/09/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
c:\APPS\Powercinema\Kernel\TV\CLCapSvc.exe
C:\Program Files\CyberLink\Shared Files\CLML_NTService\CLMLServer.exe
c:\APPS\HIDSERVICE\HIDSERVICE.exe
C:\Program Files\CyberLink\Shared Files\CLML_NTService\CLMLService.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\PC Tools\sMonitor\StartManSvc.exe
C:\WINDOWS\system32\slserv.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
c:\APPS\Powercinema\Kernel\TV\CLSched.exe
C:\Program Files\Google\Update\1.3.21.69\GoogleCrashHandler.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9CE.EXE
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Google\Quick Search Box\GoogleQuickSearchBox.exe
C:\Program Files\Microsoft Security Client\msseces.exe
C:\PROGRA~1\TELEVI~2\bar\1.bin\64brmon.exe
C:\WINDOWS\system32\ctfmon.exe
C:\APPS\skype\Phone\Skype.exe
C:\Program Files\BBC iPlayer Desktop\BBC iPlayer Desktop.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
\Documents and Settings\Hansen\Local Settings\Temporary Internet Files\Content.IE5\4VXRIZM9\HijackThis[1].exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://search.conduit.com/?ctid=CT2769726
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer provided by Yahoo!
R3 - URLSearchHook: SearchElf 1.2 Toolbar - {f4e6547e-325b-403c-a3bb-ad29ed37a92f} - C:\Program Files\SearchElf_1.2\prxtbSea2.dll (file missing)
R3 - URLSearchHook: (no name) - {0696f815-a3a9-490a-bb14-9ec3350b1276} - C:\Program Files\TelevisionFanatic\bar\1.bin\64SrcAs.dll
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn6\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: eBay Toolbar Helper - {22D8E815-4A5E-4DFB-845E-AAB64207F5BD} - C:\Program Files\eBay\eBay Toolbar2\eBayTB.dll
O2 - BHO: Conduit Engine - {30F9B915-B755-4826-820B-08FBA6BD249D} - C:\Program Files\ConduitEngine\prxConduitEngine.dll
O2 - BHO: Search Assistant BHO - {5d79f641-c168-40df-a32f-bacea7509e75} - C:\Program Files\TelevisionFanatic\bar\1.bin\64SrcAs.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.7.6406.1642\swg.dll
O2 - BHO: Toolbar BHO - {cb41fc95-f1b3-4797-8bb6-1012ff62abba} - C:\PROGRA~1\TELEVI~2\bar\1.bin\64bar.dll
O2 - BHO: Ask Toolbar BHO - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: EpsonToolBandKicker Class - {E99421FB-68DD-40F0-B4AC-B7027CAE2F1A} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
O2 - BHO: ChromeFrame BHO - {ECB3C477-1A0A-44BD-BB57-78F9EFE34FA7} - C:\Program Files\Google\Chrome Frame\Application\15.0.874.51\npchrome_frame.dll
O2 - BHO: SearchElf 1.2 - {f4e6547e-325b-403c-a3bb-ad29ed37a92f} - C:\Program Files\SearchElf_1.2\prxtbSea2.dll (file missing)
O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program Files\Yahoo!\Companion\Installs\cpn6\YTSingleInstance.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn6\yt.dll
O3 - Toolbar: EPSON Web-To-Page - {EE5D279F-081B-4404-994D-C6B60AAEBA6D} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
O3 - Toolbar: eBay Toolbar - {92085AD4-F48A-450D-BD93-B28CC7DF67CE} - C:\Program Files\eBay\eBay Toolbar2\eBayTB.dll
O3 - Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)
O3 - Toolbar: Sammsoft Toolbar - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll
O3 - Toolbar: SearchElf 1.2 Toolbar - {f4e6547e-325b-403c-a3bb-ad29ed37a92f} - C:\Program Files\SearchElf_1.2\prxtbSea2.dll (file missing)
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O3 - Toolbar: TelevisionFanatic - {c98d5b61-b0ea-4d48-9839-1079d352d880} - C:\Program Files\TelevisionFanatic\bar\1.bin\64bar.dll
O4 - HKLM\..\Run: [EPSON Stylus Photo RX430 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9CP.EXE /P31 "EPSON Stylus Photo RX430 Series" /O5 "LPT1:" /M "Stylus Photo RX430"
O4 - HKLM\..\Run: [EPSON Stylus Photo RX420 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9CE.EXE /P31 "EPSON Stylus Photo RX420 Series" /O6 "USB001" /M "Stylus Photo RX420"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Google Quick Search Box] "C:\Program Files\Google\Quick Search Box\GoogleQuickSearchBox.exe" /autorun
O4 - HKLM\..\Run: [MSC] "C:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [TelevisionFanatic Browser Plugin Loader] C:\PROGRA~1\TELEVI~2\bar\1.bin\64brmon.exe
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Skype] "C:\APPS\skype\Phone\Skype.exe" /nosplash /minimized
O4 - HKCU\..\Run: [Google Update] "D:\Documents and Settings\Hansen\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - Startup: BBC iPlayer Desktop.lnk = C:\Program Files\BBC iPlayer Desktop\BBC iPlayer Desktop.exe
O8 - Extra context menu item: &Search - http://tbedits.televisionfanatic.com/one-toolbaredits/menusearch.jhtml?s=100000415&p=XPxdm017YYgb&si=CLvr1sm-mKsCFbEntAodaFNduA&a=9FAF3181-4D12-4F06-A257-4FEEA327419B&n=2011091216
O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_7461B1589E8B4FB7.dll/cmsidewiki.html
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=file://C:\APPS\IE\offline\uk.htm
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx1.hotmail.com/mail/w3/resources/MSNPUpld.cab
O16 - DPF: {56762DEC-6B0D-4AB4-A8AD-989993B5D08B} (OnlineScanner Control) - http://www.eset.eu/buxus/docs/OnlineScanner.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1255525128906
O16 - DPF: {BF6BBE9A-0656-4598-A0CD-32DAC03959B5} (Image Uploader 3.0 Control) - http://www.tescophoto.com/wpp/tesco/app/opcuploader.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{0BB0D0FE-E799-4ECD-9887-71CB41856E55}: NameServer = 212.139.132.42 212.139.132.41
O18 - Protocol: gcf - {9875BFAF-B04D-445E-8A69-BE36838CDE3E} - C:\Program Files\Google\Chrome Frame\Application\15.0.874.51\npchrome_frame.dll
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: CyberLink Background Capture Service (CBCS) (CLCapSvc) - Unknown owner - c:\APPS\Powercinema\Kernel\TV\CLCapSvc.exe
O23 - Service: CyberLink Task Scheduler (CTS) (CLSched) - Unknown owner - c:\APPS\Powercinema\Kernel\TV\CLSched.exe
O23 - Service: CyberLink Media Library Service - Cyberlink - C:\Program Files\CyberLink\Shared Files\CLML_NTService\CLMLServer.exe
O23 - Service: Generic Service for HID Keyboard Input Collections (GenericHidService) - Unknown owner - c:\APPS\HIDSERVICE\HIDSERVICE.exe
O23 - Service: Google Update Service (gupdate1c96c41517b9f20) (gupdate1c96c41517b9f20) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: PC Tools Startup and Shutdown Monitor service (PCToolsSSDMonitorSvc) - Unknown owner - C:\Program Files\Common Files\PC Tools\sMonitor\StartManSvc.exe
O23 - Service: SmartLinkService (SLService) - - C:\WINDOWS\SYSTEM32\slserv.exe
O23 - Service: TelevisionFanaticService - COMPANYVERS_NAME - C:\PROGRA~1\TELEVI~2\bar\1.bin\64barsvc.exe
O23 - Service: Ulead Burning Helper (UleadBurningHelper) - Ulead Systems, Inc. - C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
O23 - Service: Yahoo! Updater (YahooAUService) - Yahoo! Inc. - C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
O24 - Desktop Component 0: (no name) - http://sg.royalmail.com/images/pricingcalc/rm/man_walking.gif
O24 - Desktop Component 1: (no name) - http://www.lidl.co.uk/C1256C790050C7BC/files/SYS/$file/bg_reiternavibw2.gif
O24 - Desktop Component 2: (no name) - http://www.speedferries.com/speed_images/070307/middle_promo.gif
O24 - Desktop Component 3: (no name) - http://www.where2search.co.uk/images/bak2.gif
O24 - Desktop Component 4: (no name) - http://www.speedferries.com/speed_images/bg_all.jpg
--
End of file - 12934 bytes
################
Current state of play -
Despite trying to obey instructions and advice given on my 'BBC i-player help' question[several times, as detailed on that Thread] and a further run of tangosoft, nothing opens from desktop.

Instead, come large and small msgs. both conveying Not Found.
1] Large one asks if I'd like windows to find how/where it was created and re-do. When I opt for this, nothing happens.
2]Shorter msg reads:[with X inside a red circle]'Unable to find locale[yes, it does have an 'e' on the end]data files. Please reinstall.

Despite closed's warning that defrag may worsen matters, I feel like opting for a previous date. if only to retrieve my wokring computer in a form I recognise and can use, although it had become painfully slow.

My bbc i-player ?, which developed into this techie issue is not long and it would make more sense if it was read first.

For any help, I would be hugely grateful[before heading to Dentist at high noon]

NeverAgain_2

Attempting this type of work via remote control can lead to a muddle.

I have had some success with this on two machines:

http://www.iobit.com/advancedsystemcareper.html

It's free, easy to follow, and may work,

Might not, of course, but I doubt it will do any harm, so you've nothing to lose.

ampersand

Hello Never Again - and thankyou.

I don't understand your refs to 'remote control' and 'two machines'.

I am using my one computer, or trying to.

Can you elucidate please?

I also see that msgs that were waiting on skype have now gone.

Would it be that the ccleaner prog deleted these?

NeverAgain_2

ampersand,

All I meant was speeding up a computer can lead to confusion when the expert advice is coming via an internet forum.

I have used the linked software on two machines - computers - and it's done a good job.

ampersand

I have tried your link twice. It won't download and just now, after leaving it 5mins trying, had Internet Explorer cannot display the page.

NeverAgain_2

ampersand wrote: »

I have tried your link twice. It won't download and just now, after leaving it 5mins trying, had Internet Explorer cannot display the page.

Mmm,

All I can suggest is you try it using a different browser, Google Chrome or Firefox are as good as any.

The Explorer on one of my computers wasn't working, it was one of the things the free software cured.

ampersand

Thankyou again, NA - I see you, too, offered help last night.

How I wish everything would work again and simply.

NeverAgain_2

My only other suggestion would be to take it to a small repair shop.

Most are quite good, although like any service, there are some duffers.

If you post roughly where you are, someone may come up with a recommendation.

rmg1

Can you access System Restore to go back a few days to before this problem started?

ampersand

Hello rmg1 - have just gone back to Tuesday midnight and it's no better. Everything comes up as google chrome now, with a rather grey-scale typography which I don't like.
I have to try and reinstall internet explorer, even though I tended to use the window from the google toolbar I had installed just below it.

rmg1

When you say Google Chrome, do you mean a colour scheme or a web browser?