Problem with Ebay Seller

Irn-Bru-Kid

Hi all,

I am having a problem with an ebay seller and would appreciate your input.

Purchased an item (£260.00) and agreed a delivery charge of £30.00. Seller calls me today to tell me that paypal have put a 21 day hold on the funds and would we cancel and pay cash on delivery.

I emailed them back, telling them the hold is a pain but it is easily sorted. They deliver, we will leave feedback straight away and the funds will be released immediately. Told them that we had a hold on our funds sometime ago and it happens to most people.

The response I got was:

'hello,we will check it out but i cant deliver till we have payment,if we went in a shop and saiod we will pay in a month ????maybe we should both agree to cancel?'

I haven't emailed them back, but I think this response is slightly out of order. I have no intentions of agreeing to a cancellation.

I'm really just anxious to make sure our money is safe.

How would you proceed guys?

Many thanks

hermum

If they don't send it then you can open an INR, I think it's after 7 days.
It may be worth sending them this link from Paypal
https://www.paypal.com/helpcenter/main.jsp;jsessionid=GhLcTBthJ8kh2QTpGJybRRkTQQlhsmJZ31mV5y5MsJsvKwnLR47W!-1846234846?t=solutionTab&ft=homeTab&ps=&target=_parent&solutionId=1209538&locale=en_GB&_dyncharset=UTF-8&countrycode=GB&cmd=_help&serverInstance=9004

Hammyman

Irn-Bru-Kid wrote: »

I emailed them back, telling them the hold is a pain but it is easily sorted. They deliver, we will leave feedback straight away and the funds will be released immediately. Told them that we had a hold on our funds sometime ago and it happens to most people.

How would you proceed guys?

Many thanks

As a seller, stuff that for a game of monkeys. I'm not selling something until it is paid for and if Paypal have put a hold on it then you'll get it sent to you when Paypal release the hold or you pay by another method.

If you went to Tesco, went to the checkout and said "Its OK, I've done a bank transfer but it'll take a week" do you think they'd let you walk out of the shop with the goods?

hermum

MissGivings wrote: »

Sounds as though they're a newbie and don't understand.

Not so much 'out of order', more puzzlement.

Try contacting them again.

If they send a cancellation form and you ignore it, the cancellation case closes after 7 days and terminates the sale and they don't get they're fees back.

Not much point in opening an Item Not Received case if you still want the item.

If they don't accept a cancellation or want to wait for 21 days to recieve the item then they may need to do an INR to receive
their refund.
Hopefully the seller will read the link I suggested sending through & send it out asap.

Hammyman

MissGivings wrote: »

Sounds as though they're a newbie and don't understand.

No. Sounds like they're sensible people who won't send out something worth £260 until Paypal have released the funds and they've been paid.

As a seller, it is not my problem that you've paid by Paypal and they've chosen to do this. As far as I am concerned I have not been paid until the funds show in my Paypal account. You wouldn't get away with it at a bricks and mortar store so why Ebay?

hermum wrote:

Hopefully the seller will read the link I suggested sending through & send it out asap.

As a seller I don't care what link you send me from Paypal or what Paypal have to say about it and that its OK to send. As far as I am concerned I have not been paid for the goods. No payment, no goods. For all I know I could send it out and then find Paypal decide to reverse the transaction so I've no goods and no money and a potentially costly county court claim to go through to hopefully get my money back.

And yes I have had that happen to me - a month ago. I told the seller that they could either try to pay again through Paypal or BACS the money to me but until I got it I wasn't shipping it. They re-sent it and it went straight through OK and I refunded their original transaction. It really makes no sense why Paypal choose to do this other than aggravate people for no valid reason.

hermum

Hammyman wrote: »

As a seller, stuff that for a game of monkeys. I'm not selling something until it is paid for and if Paypal have put a hold on it then you'll get it sent to you when Paypal release the hold or you pay by another method.

If you went to Tesco, went to the checkout and said "Its OK, I've done a bank transfer but it'll take a week" do you think they'd let you walk out of the shop with the goods?

If you pay by card or cheque at Tesco, they don't get the money for a few days.
It's Paypal who have the money at the moment not the buyer offering to pay only after they've received the goods.

Irn-Bru-Kid

Hammyman wrote: »

As a seller, stuff that for a game of monkeys. I'm not selling something until it is paid for and if Paypal have put a hold on it then you'll get it sent to you when Paypal release the hold or you pay by another method.

If you went to Tesco, went to the checkout and said "Its OK, I've done a bank transfer but it'll take a week" do you think they'd let you walk out of the shop with the goods?

Thank you for your input, but it has been paid for. I paid for it, the money has left my account and it is in their account.

The fact that paypal are holding their funds is of no concern to me and it shouldn't be a concern for them either. The funds will be released the moment I leave feedback and I have told them that I will leave feedback as soon as they deliver.

They can then go home, transfer the money into their bank and they will have it is 2-3 working days.

I am getting the impression that you think I will pay for the item after it has been delivered, that is clearly not the case

hermum

MissGivings wrote: »

Sorry OP, my apologies, I didn't read your post properly.:(
Follow Herman's excellent advice!

You seem to have cloned me & Hammyman & come up with Herman.

Hammyman

Irn-Bru-Kid wrote: »

Thank you for your input, but it has been paid for. I paid for it, the money has left my account and it is in their account.

No it isn't. It is on hold. It is in Paypals holding account, not the sellers. The seller cannot draw down on it so therefore it is funds that are unavailable so not paid for.

The fact that paypal are holding their funds is of no concern to me and it shouldn't be a concern for them either. The funds will be released the moment I leave feedback and I have told them that I will leave feedback as soon as they deliver.

They can then go home, transfer the money into their bank and they will have it is 2-3 working days.

I am getting the impression that you think I will pay for the item after it has been delivered, that is clearly not the case

It would be your concern if it was your £260 item and you were in the same position as the seller. Would you send it knowing that whether or not and when you get your money is wholly reliant on a complete stranger leaving feedback who, out of badness if they decide they don't like what they get, could just decide not to leave feedback? They have only your word, the word of a total stranger whose payment for some reason has been put on hold, to go by. And IME the word of many buyers on Ebay isn't worth the paper its written on.

And what happens if you don't leave feedback? They have no money and no goods. They MAY get their money eventually WHEN Paypal bother to look at the tracking information to show its been delivered.

When I have phoned Paypal on the special phone number certain users get when this happened to me, I have yet to find a Paypal call center employee who has said they'd be happy sending themselves. That tells you all you need to know.

MissGivings_2

hermum wrote: »

You seem to have cloned me & Hammyman & come up with Herman.

So sorry hermum, I've lost the plot at the moment and have started making stupid mistakes.:o
I'll go and have a coffee and see if that helps. Sorry...

hermum

MissGivings wrote: »

So sorry hermum, I've lost the plot at the moment and have started making stupid mistakes.:o
I'll go and have a coffee and see if that helps. Sorry...

It's easily done, I often do similar, a coffee & a biscuit should work wonders.